Title: Problem with currency
Last modified: January 30, 2025

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# Problem with currency

 *  Resolved [erikhellstroem](https://wordpress.org/support/users/erikhellstroem/)
 * (@erikhellstroem)
 * [1 year, 3 months ago](https://wordpress.org/support/topic/problem-with-currency-4/)
 * **Hello Product Feed Elite Support Team,**
 * We are experiencing an issue with our product feed where the prices are incorrectly
   calculated for some currencies. We use **Aelia Currency Switcher** in WooCommerce,
   and our store’s base currency is **SEK (Swedish Krona)**. However, for some feeds,
   the prices appear to be incorrectly converted, reflecting **EUR values but showing
   the wrong currency symbol.****Issue Details:**
    - **Store Base Currency:** SEK
    - **Active Currencies:** SEK, DKK, NOK, EUR
    - **Feed Setup:**
       * **Swedish Feed (SEK)** → ❌ **Incorrect pricing** (Price appears as if 
         converted from EUR but keeps the SEK currency symbol). Example: A product
         that should be **590 SEK** is displayed as **59 SEK**.
       * **Danish Feed (DKK)** → ✅ **Correct pricing** (Amounts display correctly
         in DKK).
       * **Norwegian Feed (NOK)** → ❌ **Incorrect pricing** (Same issue as SEK,
         decimal shift).
    - The price reduction follows the EUR conversion rate, despite **EUR not being
      the store’s base currency.**
 * **What We Have Checked So Far:**
    - **WooCommerce currency settings** are correctly configured, with SEK as the
      default store currency.
    - **Aelia Currency Switcher settings** show the correct exchange rates:
       * **SEK → 1**
       * **DKK → 0.65**
       * **EUR → 0.1**
       * **NOK → 1**
    - We regenerated the feed, but the issue persists.
    - DKK pricing works correctly, suggesting that the issue affects SEK and NOK
      specifically.
    - The issue occurs in the generated **Product Feed XML/CSV**, not just in the
      frontend.
 * **Questions for Support:**
    1. **Could Product Feed Elite be interpreting EUR as the base currency instead 
       of SEK?**
    2. **Is there a way to force the feed to always pull WooCommerce’s base price for
       SEK and NOK without applying any currency conversion?**
    3. **Does the plugin have known compatibility issues with Aelia Currency Switcher?**
    4. **Are there any settings or hooks available to correct this issue?**
 * We would appreciate any insights or troubleshooting steps you can provide to 
   resolve this issue.
   Please let us know if you need additional details.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fproblem-with-currency-4%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  Plugin Support [Jeff Alvarez](https://wordpress.org/support/users/superlemon1998/)
 * (@superlemon1998)
 * [1 year, 3 months ago](https://wordpress.org/support/topic/problem-with-currency-4/#post-18276013)
 * Hi [@erikhellstroem](https://wordpress.org/support/users/erikhellstroem/) ,
 * For Aelia or conversion plugins are only integrated on our Elite/paid plugin.
   As such, I’m unable to provide support here due to WordPress Forum Guidelines.
 * Please open up a ticket with us: [https://adtribes.io/submit-ticket/](https://adtribes.io/submit-ticket/)

Viewing 1 replies (of 1 total)

The topic ‘Problem with currency’ is closed to new replies.

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 * [Product Feed PRO for WooCommerce by AdTribes – Product Feeds for WooCommerce](https://wordpress.org/plugins/woo-product-feed-pro/)
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 * 1 reply
 * 2 participants
 * Last reply from: [Jeff Alvarez](https://wordpress.org/support/users/superlemon1998/)
 * Last activity: [1 year, 3 months ago](https://wordpress.org/support/topic/problem-with-currency-4/#post-18276013)
 * Status: resolved