Support » Plugin: W3 Total Cache » Excellent support

  • I using this plugins for years for over 30 sites and last few months I have huge problem with cookies. When I clear cache and open site at privete mode cookie apear but after some time, usually one week this does not work even when I exclude cookie plugin from cache. Please fix this. Cookie plugin is: Cookie Notice & Compliance for GDPR / CCPA

    Review:
    Support helped me to fix problem! Thank you

    • This topic was modified 3 months ago by josmatic. Reason: Fixed problem
Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Contributor Marko Vasiljevic

    (@vmarko)

    Hello @josmatic

    First of all, thank you for your review and I am sorry about the problem you are experiencing.
    I remember you opened an issue for this a while ago in the W3TC forum and also in the forum of the plugin you are using for Cookie notice which has never been answered.
    Since the last post I am also using the Cookie Notice & Compliance for GDPR / CCPA and monitoring the behavior, and it’s been 5 months now. Every time I open the website in incognito or after a period of time set in the Cooke plugin, the cookie banner pups up again.
    So after all this time not once I’ve had a problem with the Cookie Notice & Compliance for GDPR / CCPA plugin and cookies.
    I’ve not even excluded any files from minifying and the plugin still works correctly. Now I’ve researched this more and as I can see the user is experiencing a similar problem with other caching plugins they are using. However, once again I am not able to replicate the problem and this is also the main reason why I find a 1-star review for this to be.. well a bit harsh.
    Nevertheless, please let me know how the exact steps to replicate the issue including the GDPR configuration along with the W3TC settings enabled.
    Thank you and I hope we can manage to fix the problem you are experiencing together.

    Thread Starter josmatic

    (@josmatic)

    Hi @vmarko
    That is all true from your side. Yes I opened an issue at forum
    Can I get your private email, I will send you whole site which currently has problem!?

    P.S. Mozemo i na nasem jeziku.

    Best regards,
    Josip

    Thread Starter josmatic

    (@josmatic)

    Please give me your gmail and I will invite you to download site which has problem.

    Plugin Contributor Marko Vasiljevic

    (@vmarko)

    Hello @josmatic

    Thank you for your feedback.
    It’s against the wp.org rules to share email addresses here. You can drop us a note directly via the plugin in Performance>Support, or via the website contact form if you need to share sensitive information.
    I’ll check the website personally!
    Pozdrav!

    Thread Starter josmatic

    (@josmatic)

    Hi, I leave message at contact form.
    Pozdrav.

    Thread Starter josmatic

    (@josmatic)

    Hi, after we exchange few emails and observe few sites it seems it is browser cache fault. Thank you for your support.

Viewing 6 replies - 1 through 6 (of 6 total)
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