Title: Problem with configuration wizard Last modified: January 5, 2022 --- # Problem with configuration wizard * Resolved [makrit](https://wordpress.org/support/users/makrit/) * (@makrit) * [4 years, 4 months ago](https://wordpress.org/support/topic/problem-with-configuration-wizard-2/) * Hello πŸ™‚ * It’s my second post – first was automatically deleted πŸ™ * I have a problem with woocommerce setup wizard – its stacks on first page (insert zip-code and e-mail address) after clicking β€œContinue” button it’s stacks. * I have disabled all plugins and everything is up to date. Its fresh installation of WordPress. * Thank you in advance for helping. * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fproblem-with-configuration-wizard-2%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 9 replies - 1 through 9 (of 9 total) * Thread Starter [makrit](https://wordpress.org/support/users/makrit/) * (@makrit) * [4 years, 4 months ago](https://wordpress.org/support/topic/problem-with-configuration-wizard-2/#post-15221046) * woocommarce status: * ``` ### WordPress Environment ### WordPress address (URL): https://maqi.pl/wp Site address (URL): https://maqi.pl/wp WC Version: 6.0.0 REST API Version: βœ” 6.0.0 WC Blocks Version: βœ” 6.3.3 Action Scheduler Version: βœ” 3.3.0 WC Admin Version: βœ” 2.9.4 Log Directory Writable: βœ” WP Version: 5.8.2 WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: – WP Cron: βœ” Language: pl_PL External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.2.34 PHP Post Max Size: 130 MB PHP Time Limit: 165 PHP Max Input Vars: 16000 cURL Version: 7.38.0 OpenSSL/1.0.1t SUHOSIN Installed: – MySQL Version: 5.6.50-log Max Upload Size: 128 MB Default Timezone is UTC: βœ” fsockopen/cURL: βœ” SoapClient: βœ” DOMDocument: βœ” GZip: βœ” Multibyte String: βœ” Remote Post: βœ” Remote Get: βœ” ### Database ### WC Database Version: 6.0.0 WC Database Prefix: wor3846_ Total Database Size: 9.18MB Database Data Size: 6.02MB Database Index Size: 3.16MB wor3846_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wor3846_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wor3846_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wor3846_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wor3846_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wor3846_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wor3846_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wor3846_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wor3846_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wor3846_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wor3846_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wor3846_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wor3846_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wor3846_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB mod526_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB mod526_comments: Data: 0.02MB + Index: 0.08MB + Engine InnoDB mod526_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB mod526_options: Data: 2.42MB + Index: 0.03MB + Engine InnoDB mod526_postmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB mod526_posts: Data: 0.02MB + Index: 0.06MB + Engine InnoDB mod526_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB mod526_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB mod526_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB mod526_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB mod526_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB mod526_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wor3846_actionscheduler_actions: Data: 0.02MB + Index: 0.13MB + Engine InnoDB wor3846_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wor3846_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wor3846_actionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wor3846_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wor3846_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB wor3846_itsec_bans: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wor3846_itsec_dashboard_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wor3846_itsec_distributed_storage: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wor3846_itsec_fingerprints: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wor3846_itsec_geolocation_cache: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wor3846_itsec_lockouts: Data: 0.02MB + Index: 0.08MB + Engine InnoDB wor3846_itsec_logs: Data: 0.02MB + Index: 0.11MB + Engine InnoDB wor3846_itsec_mutexes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wor3846_itsec_opaque_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wor3846_itsec_temp: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wor3846_itsec_user_groups: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wor3846_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wor3846_options: Data: 1.14MB + Index: 0.03MB + Engine InnoDB wor3846_postmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wor3846_posts: Data: 0.06MB + Index: 0.06MB + Engine InnoDB wor3846_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wor3846_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wor3846_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wor3846_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wor3846_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wor3846_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wor3846_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB wor3846_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wor3846_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wor3846_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wor3846_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wor3846_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wor3846_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wor3846_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wor3846_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wor3846_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB wor3846_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wor3846_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wor3846_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wor3846_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wor4018_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wor4018_comments: Data: 0.02MB + Index: 0.08MB + Engine InnoDB wor4018_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wor4018_options: Data: 0.25MB + Index: 0.03MB + Engine InnoDB wor4018_postmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wor4018_posts: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wor4018_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wor4018_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wor4018_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wor4018_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wor4018_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wor4018_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wor8219_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wor8219_comments: Data: 0.02MB + Index: 0.08MB + Engine InnoDB wor8219_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wor8219_options: Data: 0.34MB + Index: 0.03MB + Engine InnoDB wor8219_postmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wor8219_posts: Data: 0.08MB + Index: 0.06MB + Engine InnoDB wor8219_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wor8219_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wor8219_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wor8219_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wor8219_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wor8219_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB ### Post Type Counts ### attachment: 1 customize_changeset: 4 page: 11 post: 3 revision: 5 ### Security ### Secure connection (HTTPS): βœ” Hide errors from visitors: βœ” ### Active Plugins (2) ### iThemes Security: by iThemes – 8.0.2 WooCommerce: by Automattic – 6.0.0 ### Inactive Plugins (3) ### Akismet Anti-Spam: by Automattic – 4.2.1 Classic Editor: by WordPress Contributors – 1.6.2 Hello Dolly: by Matt Mullenweg – 1.7.2 ### Settings ### API Enabled: – Force SSL: – Currency: PLN (zΕ‚) Currency Position: right_space Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Shop base: #20 - /index.php/sklep/ Cart: #21 - /index.php/koszyk/ Checkout: #22 - /index.php/zamowienie/ My account: #23 - /index.php/moje-konto/ Terms and conditions: ❌ Page not set ### Theme ### Name: Twenty Twenty Version: 1.8 Author URL: https://wordpress.org/ Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: βœ” ### Templates ### Overrides: – ### Action Scheduler ### Complete: 7 Oldest: 2021-12-30 19:14:54 +0000 Newest: 2022-01-05 00:17:28 +0000 ### Status report information ### Generated at: 2022-01-05 10:01:07 +00:00 ``` * Thread Starter [makrit](https://wordpress.org/support/users/makrit/) * (@makrit) * [4 years, 4 months ago](https://wordpress.org/support/topic/problem-with-configuration-wizard-2/#post-15221060) * error: [https://prnt.sc/264c48v](https://prnt.sc/264c48v) * Plugin Support [Joash (a11n)](https://wordpress.org/support/users/joashrajin/) * (@joashrajin) * [4 years, 4 months ago](https://wordpress.org/support/topic/problem-with-configuration-wizard-2/#post-15221105) * Hi [@makrit](https://wordpress.org/support/users/makrit/) πŸ‘‹ * Thanks for getting in touch with us! * Just to confirm, when you say it β€˜stacks’, do you mean it is stalling or getting stuck? * If so, I would suggest that you try temporarily disabling your Security Plugin( iThemes) in case that is causing the problem. If that does not help, Reinstalling WooCommerce would be a good option. * Please let us know how it goes πŸ‘ * Thread Starter [makrit](https://wordpress.org/support/users/makrit/) * (@makrit) * [4 years, 4 months ago](https://wordpress.org/support/topic/problem-with-configuration-wizard-2/#post-15221119) * Hi [@joashrajin](https://wordpress.org/support/users/joashrajin/) thank you for replay! πŸ™‚ * Its for sure getting stuck πŸ™‚ I’m guessing that first page of configuration shouldn’t take 30 minutes πŸ™‚ * Will let you know. * Thread Starter [makrit](https://wordpress.org/support/users/makrit/) * (@makrit) * [4 years, 4 months ago](https://wordpress.org/support/topic/problem-with-configuration-wizard-2/#post-15221956) * Dear [@joashrajin](https://wordpress.org/support/users/joashrajin/) * unfortunately have the same problem – getting stuck (after 35 minutes I have closed the site). I had deleted the Security Plugin (iThemes) and deleted and installed again woocommerce. * errors: [https://prnt.sc/265b6hb](https://prnt.sc/265b6hb) * Any idea where is the problem? - This reply was modified 4 years, 4 months ago by [makrit](https://wordpress.org/support/users/makrit/). - This reply was modified 4 years, 4 months ago by [makrit](https://wordpress.org/support/users/makrit/). * [Mirko P.](https://wordpress.org/support/users/rainfallnixfig/) * (@rainfallnixfig) * [4 years, 4 months ago](https://wordpress.org/support/topic/problem-with-configuration-wizard-2/#post-15223302) * Hi [@makrit](https://wordpress.org/support/users/makrit/), * The recommended PHP version to run WooCommerce is 7.4 or greater. Read more on server requirements – [https://woocommerce.com/document/server-requirements/](https://woocommerce.com/document/server-requirements/). * In order for us to take a closer look, could you share a screenshot of your browser console when you click the β€œContinue” button? Console is to be found next to the Elements tab in the browser developer tools. * Cheers. * Thread Starter [makrit](https://wordpress.org/support/users/makrit/) * (@makrit) * [4 years, 4 months ago](https://wordpress.org/support/topic/problem-with-configuration-wizard-2/#post-15226703) * [@rainfallnixfig](https://wordpress.org/support/users/rainfallnixfig/) thank you for replay. I had upgraded PHP do 8.1 version, deleted and installed woocommerce again and have the same error. Below print screen from console: [https://prnt.sc/26ax70j](https://prnt.sc/26ax70j) [https://prnt.sc/26ax73j](https://prnt.sc/26ax73j) * [Mirko P.](https://wordpress.org/support/users/rainfallnixfig/) * (@rainfallnixfig) * [4 years, 4 months ago](https://wordpress.org/support/topic/problem-with-configuration-wizard-2/#post-15229205) * Hi [@makrit](https://wordpress.org/support/users/makrit/), * Thanks for sending over screenshots of the browser console. * The error β€œFailed to load resource: the server responded with a status of 404” indicates that the server cannot find the requested resource. If you’re using REST API, this can also mean that the server is unable to find the endpoint or the resource itself does not exist. * This error is usually associated with caching, so you may want to clear the cache in your site and on the server-side as well. Sometimes it can also help to flush the permalinks by going to Settings > Permalinks and then re-saving. * Let us know how that goes. * Thread Starter [makrit](https://wordpress.org/support/users/makrit/) * (@makrit) * [4 years, 4 months ago](https://wordpress.org/support/topic/problem-with-configuration-wizard-2/#post-15231218) * Dear [@rainfallnixfig](https://wordpress.org/support/users/rainfallnixfig/) [@joashrajin](https://wordpress.org/support/users/joashrajin/) the problem is solved! Thank you veeery much for help. Below summary of steps that fixed my problem: * upgrade PHP to 8.1 version * clear browser cache * clear server cache * re-saving of permalinks Viewing 9 replies - 1 through 9 (of 9 total) The topic β€˜Problem with configuration wizard’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) * 9 replies * 3 participants * Last reply from: [makrit](https://wordpress.org/support/users/makrit/) * Last activity: [4 years, 4 months ago](https://wordpress.org/support/topic/problem-with-configuration-wizard-2/#post-15231218) * Status: resolved