• Resolved Engine44

    (@engine44)


    I am trying to renew my certificate. I successfully copied the 3 code blocks into Godaddy SSL area and clicked next on Zen. I got a black Chrome screen saying the connection was not secure and I could go no further. What should I do? Thanks.

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Thread Starter Engine44

    (@engine44)

    I successfully renewed the HTTPS using Safari. I still would like to know how to resolve the issue with Chrome. Thanks.

    Plugin Contributor SSL Zen – Support

    (@sslzensupport)

    Hello @engine44,

    The site is secure on Chrome too. Please make sure you’ve cleared your browser cache and cookies. Close the browser and try loading your site again.

    Thread Starter Engine44

    (@engine44)

    Yes, the site is secure on Chrome because I renewed it on Safari. I’m afraid that the next time I try to renew using Chrome, the renewal will fail. Of course, I could always switch to Safari for renewals but I prefer to get the Chrome problem fixed.

    Plugin Contributor SSL Zen – Support

    (@sslzensupport)

    Hello @engine44,

    It is nothing specific to the browser. You can renew it on any browser. Just that after the renewal, make sure you clear your browser cache and cookies so that it doesn’t load the non-secure site that is cached.

    Thread Starter Engine44

    (@engine44)

    As I said, I can’t get to the renewal point when I am on Chrome. After I copy the 3 blocks of code into GoDaddy, I press Next and the screen goes black because of Chrome. I can go no further,

    Plugin Author SSL Zen

    (@sslzen)

    @engine44 We are not able to reproduce the issue on our system this seems to be an issue with your instance of chrome. Can you try doing it in a new incognito window?

    Thread Starter Engine44

    (@engine44)

    It can’t be reproduced now because the site HTTPS has been renewed using Safari. I will have to wait for the next site to come up for renewal. Then the issue can be investigated if it happens again.

    Thread Starter Engine44

    (@engine44)

    So I suppose this instance is closed.

Viewing 8 replies - 1 through 8 (of 8 total)
  • The topic ‘Problem With Chrome’ is closed to new replies.