[resolved] Transaction is "failed" and eShop does not send email, though payment received. (3 posts)

  1. trusktr
    Posted 3 years ago #

    I'm testing my store, and my transaction always gets listed as "failed".

    The only payment method I'm using is paypal. After filling out the checkout form, I am taken to paypal, where I log in, and make the payment, then eventually I go back to the store and I see the Thank You page, but I never receive the confirmation email from my store, so I therefore cannot know the download code for the downloads.

    If I go to the "orders" page, I can see the transaction in the "failed" tab. I can then click on the email address to send a form email containing the download info.

    Any idea what the transactions are failing and a confirmation email never gets sent? Could it be that the PayPal API has been changed, so it's not working with eShop?


  2. elfin

    Plugin Author

    Posted 3 years ago #

    You should be getting an email from eShop to you as the admin, that will contain more information that is needed to check this.

  3. esmi
    Forum Moderator
    Posted 3 years ago #

    As there has not been an update to this topic for a while, I can only assume that the issue has now been resolved and I am now marking it as such. If this is incorrect, please feel free to change the topic's status and/or post a follow-up.

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