Title: Problem with Captcha
Last modified: June 15, 2023

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# Problem with Captcha

 *  Resolved [Karolina](https://wordpress.org/support/users/loopkarolina/)
 * (@loopkarolina)
 * [2 years, 10 months ago](https://wordpress.org/support/topic/problem-with-captcha-6/)
 * Hi, I have a question about issue with reCAPTCHA v3. On one page on my website
   some users get the following error: ‘reCAPTCHA validation failed. Please, try
   again later’. I’m unable to recreate the issue on my end, but I received a screenshot
   with this error from one user.
    - On this page we have 2 Ninja forms, but this shouldn’t cause an error, is 
      that correct? (we have the newest version of the plugin installed on the site).
    - We have CF7 plugin installed on the site but no forms are present on page 
      where error appears. CF7 also uses reCAPTCHA v3 (same keys). Could this be
      a problem?
    - Finally, we use Cloudflare and plugin called Beaver Builder which appears 
      to have own caching system too. Could this be the reason why problem occurs?
 * Because I can’t recreate the issue on my end, it is very hard to investigate 
   it. I hope that maybe your team has more experience with this type of issue and
   could advice if any of the above could cause the error?
 * Thank you for your help and any advice.

Viewing 1 replies (of 1 total)

 *  Plugin Support [Quay Morgan](https://wordpress.org/support/users/quaymorgan/)
 * (@quaymorgan)
 * [2 years, 10 months ago](https://wordpress.org/support/topic/problem-with-captcha-6/#post-16831219)
 * loopkarolina – hi! Could you drop us a line [in our official support here](https://ninjaforms.com/contact/),
   please? Since you’re unable to reproduce consistently, it’s likely that we’ll
   need to take a first hand look and try to replicate ourselves. It’s also likely
   that we’ll need to share credentials to do so, and cannot do that here. Thank
   you and sorry for the aggravation!

Viewing 1 replies (of 1 total)

The topic ‘Problem with Captcha’ is closed to new replies.

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 * 1 reply
 * 2 participants
 * Last reply from: [Quay Morgan](https://wordpress.org/support/users/quaymorgan/)
 * Last activity: [2 years, 10 months ago](https://wordpress.org/support/topic/problem-with-captcha-6/#post-16831219)
 * Status: resolved