Problem with Author role

  • Resolved sueyrad

    (@sueyrad)


    11 months, 2 weeks ago

    A user who paid for a membership was able to visit a restricted page (to make posts) but for some reason they lost the “author” role somehow. I see they updated there credit card. could this have caused there account to lost the “Author” role?

    I had to manually cancel there membership and manually choose the membership level for them, then the author role appeared again.

    Because this happened they were unable to access the post page.

    Any idea what could cause this issue?

    Im confused because i have “author” set under membership level settings.

    so i dont understand how they can all of a sudden not be an author and a few days of being a member. (They had no issues “posting” for a few days)

Viewing 12 replies - 1 through 12 (of 12 total)
  • Thread Starter sueyrad

    (@sueyrad)

    11 months, 2 weeks ago

    I need to figure this out before it happens again and causes conflict with receiving more orders.

    Thread Starter sueyrad

    (@sueyrad)

    11 months, 2 weeks ago

    They still had PRO membership which i require to visit the post page. But when trying to click the post page, its redirecting them to upgrade their level (even tho they are already upgraded)

    This is due to user losing author role somehow. So trying to figure out what could have caused the “Author” role to disappear. It makes no sense.

    • This reply was modified 11 months, 2 weeks ago by sueyrad.
    Thread Starter sueyrad

    (@sueyrad)

    11 months, 2 weeks ago

    I notice this happened to some of my test accounts as well. They no longer have the “Author” role assigned but still have the PRO levels. So im not sure its related to user updating his credit card info.

    Plugin Support Jarryd Long

    (@jarryd-long)

    11 months, 2 weeks ago

    Hi @sueyrad, thank you for reaching out to Paid Memberships Pro.

    A change of role won’t affect the access/visibility of access to content on your site as we grant/deny access to content based on a membership level that gets assigned to a user account.

    Please send me Site Health Information from the affected site so that I can get a better understanding of what you are running and can take a further look into this for you.

    Please follow the steps below to retrieve your Site Health Info in the WordPress admin and reply back to us when the details have been added:

    1. Navigate to Tools > Site Health in the WordPress admin.
    2. Click on the “Info” tab.
    3. Click the button to “Copy site info to clipboard”.

    The entire output of your Site Health is now copied to your clipboard.

    You can paste this into a reply here and we can take a look for you.

    Thread Starter sueyrad

    (@sueyrad)

    11 months, 2 weeks ago

    https://ctxt.io/2/AABQc3_EFg expires in 24 hours.

    For some reason user has to have “author” role enabled alongside a PRO membership level to visit the “Submit post” page. and there is something that is making it (author role) vanish from some users. ( like the paying user who was able to post for a day before losing author role somehow )

    I have to have “restrict access” plugin enabled alongside yours to make this work as PMP wasnt working by itself. That was said in previous thread a few weeks back

    Thread Starter sueyrad

    (@sueyrad)

    11 months, 2 weeks ago

    Everything was fine until i noticed “Author” role had disapeard from the paying member and he was unable to post. I can sign up with a new user and assign a pro membership level and it sets “author” with no issues. but something down the line caused it to disappear on a few accounts.

    Thread Starter sueyrad

    (@sueyrad)

    11 months, 2 weeks ago

    I can provide login details via email so you can get a better idea whats going on if that’s something you can do.

    Thread Starter sueyrad

    (@sueyrad)

    11 months, 2 weeks ago

    Also can provide test account to show you whats happening when user no longer has “author” role alongside pro membership.

    Plugin Author Andrew Lima

    (@andrewza)

    11 months, 2 weeks ago

    This issue seems to be related to the Paid Memberships Pro – Roles Add On, and please do not share login details.

    We are not allowed to support non WordPress.org plugins/premium products on this support channel as it goes against the support guidelines – https://wordpress.org/support/guidelines/#do-not-post-about-commercial-products

    Please can you open a ticket on our website for assistance – https://www.paidmembershipspro.com/support

    Thank you for understanding.

    Thread Starter sueyrad

    (@sueyrad)

    11 months, 2 weeks ago

    How do i open a ticket? its forcing me to pay hundreds of dollars for support?

    Plugin Author Andrew Lima

    (@andrewza)

    11 months, 2 weeks ago

    Please try paidmembershipspro.com/contact

    Thread Starter sueyrad

    (@sueyrad)

    11 months, 2 weeks ago

    Thank you, will do

Viewing 12 replies - 1 through 12 (of 12 total)
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