Title: Problem with allowed file type Last modified: August 30, 2016 --- # Problem with allowed file type * Resolved [kireaki](https://wordpress.org/support/users/kireaki/) * (@kireaki) * [10 years, 10 months ago](https://wordpress.org/support/topic/problem-with-allowed-file-type/) * [http://prntscr.com/7cje6b](http://prntscr.com/7cje6b) * Hi, * I don’t know does anyone have this problem, but it’s started today, i can’t add anything from dropbox it gives me this error The downloadable file** OFFLINE% 20COUNTER%20STRIKE.zip?dl=1** cannot be used as it does not have an allowed file type. Allowed types include: jpg|jpeg|jpe, gif, png, bmp, tiff|tif, ico, asf| asx, wmv, wmx, wm, avi, divx, flv, mov|qt, mpeg|mpg|mpe, mp4|m4v, ogv, webm, mkv, 3gp|3gpp, 3g2|3gp2, txt|asc|c|cc|h|srt, csv, tsv, ics, rtx, css, htm|html, vtt, dfxp, mp3|m4a|m4b, ra|ram, wav, ogg|oga, mid|midi, wma, wax, mka, rtf, js, pdf, class, tar, zip, gz|gzip, rar, 7z, psd, xcf, doc, pot|pps|ppt, wri, xla| xls|xlt|xlw, mdb, mpp, docx, docm, dotx, dotm, xlsx, xlsm, xlsb, xltx, xltm, xlam, pptx, pptm, ppsx, ppsm, potx, potm, ppam, sldx, sldm, onetoc|onetoc2|onetmp |onepkg, oxps, xps, odt, odp, ods, odg, odc, odb, odf, wp|wpd, key, numbers, pages * It happens with anything i try to upload from dropbox i think the problem is that it shows as **.zip?dl=1** not as **.zip **i can add stuff direct from media in wordpress but i use dropbox for uploading stuff cause they are bigger * Maybe this is not plugin problem but i’ll post anyway maybe someone know how to fix this * [https://wordpress.org/plugins/woocommerce-dropbox/](https://wordpress.org/plugins/woocommerce-dropbox/) Viewing 15 replies - 1 through 15 (of 20 total) 1 [2](https://wordpress.org/support/topic/problem-with-allowed-file-type/page/2/?output_format=md) [→](https://wordpress.org/support/topic/problem-with-allowed-file-type/page/2/?output_format=md) * [gremelle](https://wordpress.org/support/users/gremelle/) * (@gremelle) * [10 years, 10 months ago](https://wordpress.org/support/topic/problem-with-allowed-file-type/#post-6192673) * I am receiving the same error, I think it might be due to woocommerce upgrading to ver 2.3.10. * Please provide us support as we depend a lot on your plugin. * Thank you in advance. * Thread Starter [kireaki](https://wordpress.org/support/users/kireaki/) * (@kireaki) * [10 years, 10 months ago](https://wordpress.org/support/topic/problem-with-allowed-file-type/#post-6192674) * Yeah [@gremelle](https://wordpress.org/support/users/gremelle/) you are right but i think it’s problem from woocommerce side not from plugin cause i see other ppl have this problem but they are not using this plugin but still I hope Vadiem will check it so we can be sure. * [gremelle](https://wordpress.org/support/users/gremelle/) * (@gremelle) * [10 years, 10 months ago](https://wordpress.org/support/topic/problem-with-allowed-file-type/#post-6192676) * [@kireaki](https://wordpress.org/support/users/kireaki/) I guess I’ll make an inquiry at the woocommerce support section also. * Thread Starter [kireaki](https://wordpress.org/support/users/kireaki/) * (@kireaki) * [10 years, 10 months ago](https://wordpress.org/support/topic/problem-with-allowed-file-type/#post-6192678) * Someone already started similar thread [https://wordpress.org/support/topic/2310-download-file_type-missing-in-variations-filters-exe?replies=5](https://wordpress.org/support/topic/2310-download-file_type-missing-in-variations-filters-exe?replies=5) * And yeah advice is don’t update stuff you saved before this update cause they are working ( learned it hard way 🙁 ) only new products you add get this error * [gremelle](https://wordpress.org/support/users/gremelle/) * (@gremelle) * [10 years, 10 months ago](https://wordpress.org/support/topic/problem-with-allowed-file-type/#post-6192684) * yep, learned the hard way as well * Mental note to self, don’t push the update button without testing. * hahaha… * Plugin Author [Vadiem Janssens](https://wordpress.org/support/users/vadiemjanssens/) * (@vadiemjanssens) * [10 years, 10 months ago](https://wordpress.org/support/topic/problem-with-allowed-file-type/#post-6192761) * Hi guys, * Thanks for the heads up, but I’m afraid this is indeed because of the WooCommerce update. The quick solution for now is to install a previous version, but that would be not very ideal. * **I will look into this**, but i’m afraid it won’t be possible to provide a solution through my plugin. In the end, it is actually a bug in WordPress core ([link](https://core.trac.wordpress.org/ticket/30377)). I’ve put a reply on the thread Kireaki mentioned, hopefully Woocommerce/WordPress will soon look into it. * Thanks for your understanding. * Thread Starter [kireaki](https://wordpress.org/support/users/kireaki/) * (@kireaki) * [10 years, 10 months ago](https://wordpress.org/support/topic/problem-with-allowed-file-type/#post-6192764) * Hi Vadiem, * Yeah we managed to find solution on other thread but it’s just temporary fix cause we are using old version of woocommerce,and I already have some problems with that ( my product gallery stopped working) * Ty so much for quick answer on this topic and i hope they will fix it soon 🙁 * [gremelle](https://wordpress.org/support/users/gremelle/) * (@gremelle) * [10 years, 10 months ago](https://wordpress.org/support/topic/problem-with-allowed-file-type/#post-6192790) * @Vadiem * Your plugin is invaluable to us. * I hope they find a way to make it work, since my ecommerce site largely depends on your plugin. * [gremelle](https://wordpress.org/support/users/gremelle/) * (@gremelle) * [10 years, 10 months ago](https://wordpress.org/support/topic/problem-with-allowed-file-type/#post-6192868) * Any updates concerning this? * [Anthony Hortin](https://wordpress.org/support/users/ahortin/) * (@ahortin) * [10 years, 10 months ago](https://wordpress.org/support/topic/problem-with-allowed-file-type/#post-6192876) * Having the same issue. (Just adding a comment so I can get notified of follow- up posts. Thanks.) * Plugin Author [Vadiem Janssens](https://wordpress.org/support/users/vadiemjanssens/) * (@vadiemjanssens) * [10 years, 10 months ago](https://wordpress.org/support/topic/problem-with-allowed-file-type/#post-6192890) * I’ve created [an issue](https://github.com/woothemes/woocommerce/issues/8316) on the Woocommerce Github page regarding this problem. * [gremelle](https://wordpress.org/support/users/gremelle/) * (@gremelle) * [10 years, 10 months ago](https://wordpress.org/support/topic/problem-with-allowed-file-type/#post-6192891) * Hi, * My tedious work around has been this. * When ever I need to update a file connected to drop box, * i upload/downgrade to woocommerce 2.3.9. * After I upload and connect all the necessary dropbox files, through Woocommerce Dropbox. * I upgrade back to 2.3.10. * It’s more work than necessary. but it seems to be working. And it keeps my woocommerce up to date. * I hope this work around works for you guys. * [cristian vogel](https://wordpress.org/support/users/cristian-vogel/) * (@cristian-vogel) * [10 years, 10 months ago](https://wordpress.org/support/topic/problem-with-allowed-file-type/#post-6192966) * I get the same problem, WooCommerce doesnt like the trailing options on the Dropbox URLs and even when those are removed, the final addresses sent out to customers to not resolve correctly and produce an error. Which is not good for a customer’s sense of confidence! * Thread Starter [kireaki](https://wordpress.org/support/users/kireaki/) * (@kireaki) * [10 years, 10 months ago](https://wordpress.org/support/topic/problem-with-allowed-file-type/#post-6192967) * Hello * [@gremelle](https://wordpress.org/support/users/gremelle/) tnx for update, I hope they fix this soon I’m still using 2.3.9 version I did manage gallery to work. * I do hope that they fix this in next update until then I will use 2.3.9 version and if there will be more problems I will do as [@gremelle](https://wordpress.org/support/users/gremelle/) but that is my last option 😀 * [gremelle](https://wordpress.org/support/users/gremelle/) * (@gremelle) * [10 years, 10 months ago](https://wordpress.org/support/topic/problem-with-allowed-file-type/#post-6192985) * great news guys. * Woocommerce update version 2.3.11 fixes this issue. * thanks @Vadiem for bringing it to the attention of the developers. Viewing 15 replies - 1 through 15 (of 20 total) 1 [2](https://wordpress.org/support/topic/problem-with-allowed-file-type/page/2/?output_format=md) [→](https://wordpress.org/support/topic/problem-with-allowed-file-type/page/2/?output_format=md) The topic ‘Problem with allowed file type’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/woocommerce-dropbox_ffffff.svg) * [WooCommerce Dropbox](https://wordpress.org/plugins/woocommerce-dropbox/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-dropbox/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce-dropbox/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce-dropbox/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-dropbox/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce-dropbox/reviews/) * 20 replies * 8 participants * Last reply from: [websmithdesign](https://wordpress.org/support/users/websmithdesign/) * Last activity: [10 years ago](https://wordpress.org/support/topic/problem-with-allowed-file-type/page/2/#post-6193062) * Status: resolved