Title: Problem with Admin login
Last modified: August 22, 2016

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# Problem with Admin login

 *  [JakeC14](https://wordpress.org/support/users/jakec14/)
 * (@jakec14)
 * [11 years, 8 months ago](https://wordpress.org/support/topic/problem-with-admin-login-2/)
 * I am helping out a relative who has a website already up and running. She had
   someone professionally make a website for her, but the guy never completely finished
   importing all of the information she wanted. I.E the website says “insert slogan/
   message here” I have her login so I am able to edit the different tabs of the
   website and what not; however, I do not think that I am on the administrate account.
   I am very limited with what I am able to do. She cannot get in contact with the
   person who set the website up. What can I do to recover the admin login so I 
   can make the necessary changes that I want to?
 * Thanks

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [Josh](https://wordpress.org/support/users/josh401/)
 * (@josh401)
 * [11 years, 8 months ago](https://wordpress.org/support/topic/problem-with-admin-login-2/#post-5285085)
 * The [WordPress Codex](http://codex.wordpress.org/Resetting_Your_Password) has
   a number of ways to reset an admin password and/or username.
 *  Thread Starter [JakeC14](https://wordpress.org/support/users/jakec14/)
 * (@jakec14)
 * [11 years, 8 months ago](https://wordpress.org/support/topic/problem-with-admin-login-2/#post-5285088)
 * I have no information on the administrator username or password. I also do not
   have that much experience with coding so that’s a foreign language to me.
 *  [Josh](https://wordpress.org/support/users/josh401/)
 * (@josh401)
 * [11 years, 8 months ago](https://wordpress.org/support/topic/problem-with-admin-login-2/#post-5285091)
 * You don’t have to have the information on the administrator username or password.
   In fact, you’ll be able to see it if you use the phpMyAdmin method.
 * Basically.. you’re going to need access to either the database where the website
   is being stored… or the file directories where the website was created.
 * Each method on the link I gave above is different.
 * 1) If you have access to the cPanel of the website; use the [phpMyAdmin](http://codex.wordpress.org/Resetting_Your_Password#Through_phpMyAdmin)
   method.
 * 2) If you have an FTP account on the website, use the [FTP](http://codex.wordpress.org/Resetting_Your_Password#Through_FTP)
   method.
 * If you do not have access to an FTP account for the website; or the cPanel where
   the site is hosted… then you can’t reset the admin username or password. I would
   suggest having your relative contact the hosting provider to get those credentials.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Problem with Admin login’ is closed to new replies.

## Tags

 * [administrator](https://wordpress.org/support/topic-tag/administrator/)
 * [limited access](https://wordpress.org/support/topic-tag/limited-access/)
 * [login](https://wordpress.org/support/topic-tag/login/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 3 replies
 * 2 participants
 * Last reply from: [Josh](https://wordpress.org/support/users/josh401/)
 * Last activity: [11 years, 8 months ago](https://wordpress.org/support/topic/problem-with-admin-login-2/#post-5285091)
 * Status: not resolved

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