Title: Problem with adding cf7 id Last modified: February 16, 2017 --- # Problem with adding cf7 id * [giovannicrazy](https://wordpress.org/support/users/giovannicrazy/) * (@giovannicrazy) * [9 years, 5 months ago](https://wordpress.org/support/topic/problem-with-adding-cf7-id/) * Hi, I have a problem with shortcode. When I paste the shortcode in a page he do not find the cf7 id. I have no idea why it happens. This is the result: * [https://www.toolab.it/15353-2/](https://www.toolab.it/15353-2/) Viewing 8 replies - 1 through 8 (of 8 total) * [dtynan](https://wordpress.org/support/users/dtynan/) * (@dtynan) * [9 years, 5 months ago](https://wordpress.org/support/topic/problem-with-adding-cf7-id/#post-8815667) * The contact-form-7 404 “Not Found” error that you’re seeing can be caused by various things. It can be difficult to figure out sometimes…. * So, first things first, I assume you checked the shortcode and made absolutely sure that the value for contact_form_id in your shortcode is the id number of your contact form, correct? Go ahead and post your shortcode in here just so I can make sure it looks ok. * You should also make sure that on the contact form that you created, you used“ your-name” and “your-email” as the field names ( see the screenshots page to see what I mean – [https://wordpress.org/plugins/email-before-download/screenshots/](https://wordpress.org/plugins/email-before-download/screenshots/)). * In your case, your page is very complicated. It loads tons and tons of stuff, plus you’re using caching/optimization plugins which are moving around javascript and css and deferring stuff and on and on… There’s a good chance that’s the cause of the problem. Additionally, you have another CF7 form hiding in a slide-out panel on the left side of the screen. Normally that shouldn’t cause an issue, but it’s just one more thing that -might- be causing problems. * I suggest you check the contact_form_id in the shortcode, check your form to make sure it is your-name and your-email, turn off your caching/optimization plugins, and try again. If it still doesn’t work then you’re just going to have to figure out how to make a much simpler page to test with — get rid of all that junk that’s loading (get rid of that other CF7 form), etc * Thread Starter [giovannicrazy](https://wordpress.org/support/users/giovannicrazy/) * (@giovannicrazy) * [9 years, 5 months ago](https://wordpress.org/support/topic/problem-with-adding-cf7-id/#post-8829548) * Ok this is the shortcode: * Email before download: **[email-download download_id=”16651” contact_form_id=” 14895”]** * Contact Form 7: **[contact-form-7 id=”14895″ title=”Contatti”]** * The id number is the same in both shortcode…I don’t know where is the problem… - This reply was modified 9 years, 5 months ago by [giovannicrazy](https://wordpress.org/support/users/giovannicrazy/). * [dtynan](https://wordpress.org/support/users/dtynan/) * (@dtynan) * [9 years, 5 months ago](https://wordpress.org/support/topic/problem-with-adding-cf7-id/#post-8833314) * what happens if you make a wordpress page and put the contact-form-7 shortcode instead of the email-download shortcode. Does that also give the 404 or does it work? * Thread Starter [giovannicrazy](https://wordpress.org/support/users/giovannicrazy/) * (@giovannicrazy) * [9 years, 4 months ago](https://wordpress.org/support/topic/problem-with-adding-cf7-id/#post-8851663) * Yes, it show this error: **[contact-form-7 404 “Not Found”]** * [dtynan](https://wordpress.org/support/users/dtynan/) * (@dtynan) * [9 years, 4 months ago](https://wordpress.org/support/topic/problem-with-adding-cf7-id/#post-8853645) * Well that narrows down the problem to some sort of issue with Contact Form 7 and your page, rather than anything to do with Email Before Download. You could ask on the Contact Form 7 support forum, but I suspect they are going to tell you to do something similar to what I already told you, which was this: * In your case, your page is very complicated. It loads tons and tons of stuff, plus you’re using caching/optimization plugins which are moving around javascript and css and deferring stuff and on and on… There’s a good chance that’s the cause of the problem. Additionally, you have another CF7 form hiding in a slide-out panel on the left side of the screen. Normally that shouldn’t cause an issue, but it’s just one more thing that -might- be causing problems. * I suggest you check the contact_form_id in the shortcode, check your form to make sure it is your-name and your-email, turn off your caching/optimization plugins, and try again. If it still doesn’t work then you’re just going to have to figure out how to make a much simpler page to test with — get rid of all that junk that’s loading (get rid of that other CF7 form), etc * Thread Starter [giovannicrazy](https://wordpress.org/support/users/giovannicrazy/) * (@giovannicrazy) * [9 years, 4 months ago](https://wordpress.org/support/topic/problem-with-adding-cf7-id/#post-8953001) * Ok now I have another problem. When I submit my information in a form the plugin show the download link but when I click on it appears a new blank page without download the file…this is the page link if you want to try it, please help me as soon as possible, thanks. * [https://www.toolab.it/15353-2/](https://www.toolab.it/15353-2/) * [dtynan](https://wordpress.org/support/users/dtynan/) * (@dtynan) * [9 years, 4 months ago](https://wordpress.org/support/topic/problem-with-adding-cf7-id/#post-8954919) * Well I don’t even get that far. When I submit the form it just hangs. The response that comes back, which should be just a line of JSON from the EBD program, is instead an entire page of HTML. Of course, none of that displays because the page is expecting JSON back, not a whole page of HTML, so the page just hangs. When I use the debug tools to look at the HTML page that’s returned, I see a message in it saying I have been blocked by the “Stop Spammer Registration Plugin”. * Again, you have got to turn all that crap off and make a simple test page and get this working. You can’t have all those plugins and a complicated page with all sorts of javascript on it when you’re trying to get EBD working. It makes it way too complicated to figure out what’s happening. * Thread Starter [giovannicrazy](https://wordpress.org/support/users/giovannicrazy/) * (@giovannicrazy) * [9 years, 3 months ago](https://wordpress.org/support/topic/problem-with-adding-cf7-id/#post-8965857) * Ok I solve the problem, I change the default label name “your-name” in CF7, now it works successfully! Thanks for help me. Viewing 8 replies - 1 through 8 (of 8 total) The topic ‘Problem with adding cf7 id’ is closed to new replies. * ![](https://ps.w.org/email-before-download/assets/icon-256x256.jpg?rev=1813522) * [Email Before Download](https://wordpress.org/plugins/email-before-download/) * [Frequently Asked Questions](https://wordpress.org/plugins/email-before-download/#faq) * [Support Threads](https://wordpress.org/support/plugin/email-before-download/) * [Active Topics](https://wordpress.org/support/plugin/email-before-download/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/email-before-download/unresolved/) * [Reviews](https://wordpress.org/support/plugin/email-before-download/reviews/) * 8 replies * 2 participants * Last reply from: [giovannicrazy](https://wordpress.org/support/users/giovannicrazy/) * Last activity: [9 years, 3 months ago](https://wordpress.org/support/topic/problem-with-adding-cf7-id/#post-8965857) * Status: not resolved