Title: Problem with adding an extra image
Last modified: August 21, 2016

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# Problem with adding an extra image

 *  [BethOtto](https://wordpress.org/support/users/bethotto/)
 * (@bethotto)
 * [12 years ago](https://wordpress.org/support/topic/problem-with-adding-an-extra-image/)
 * I recently noticed that when I try to add an extra image from anywhere on my 
   site (page or post) the screen gets dark and I am not able to select an image.
   I don’t have that problem with the featured image. I found a work-around by right
   clicking the “extra image” link and opening it in a new window. However, I would
   still like to figure out what the problem is.
 * I don’t know if this is related or not, but I also have not been able to access
   my Brankic Shortcodes since I updated to 3.9.1. Perhaps these are both problems
   with the new version of WordPress?

Viewing 1 replies (of 1 total)

 *  [esmi](https://wordpress.org/support/users/esmi/)
 * (@esmi)
 * [12 years ago](https://wordpress.org/support/topic/problem-with-adding-an-extra-image/#post-4938732)
 * Have you tried:
 * – deactivating **all** plugins to see if this resolves the problem. If this works,
   re-activate the plugins one by one until you find the problematic plugin(s).
 * – switching to the default theme to rule out any theme-specific problems.
 * – [resetting the plugins folder](http://codex.wordpress.org/FAQ_Troubleshooting#How_to_deactivate_all_plugins_when_not_able_to_access_the_administrative_menus.3F)
   by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause
   problems.
 * – re-uploading all files & folders – **except** the wp-content folder and wp-
   config.php & root .htaccess files – from a **fresh** download of WordPress. Make
   sure that you delete the old copies of files & folder before uploading the new
   ones.

Viewing 1 replies (of 1 total)

The topic ‘Problem with adding an extra image’ is closed to new replies.

## Tags

 * [extra image](https://wordpress.org/support/topic-tag/extra-image/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 1 reply
 * 2 participants
 * Last reply from: [esmi](https://wordpress.org/support/users/esmi/)
 * Last activity: [12 years ago](https://wordpress.org/support/topic/problem-with-adding-an-extra-image/#post-4938732)
 * Status: not resolved

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