Title: problem with "add element" Last modified: August 22, 2016 --- # problem with "add element" * [asepa](https://wordpress.org/support/users/asepa/) * (@asepa) * [11 years, 2 months ago](https://wordpress.org/support/topic/problem-with-add-element/) * Hi, it always great to work with wr page builder that so far is the best of any page builder exist on wp. * I have a problem with “add element”. It result “undefined”. I use customizer, jetpack, & shortcode ultimate. I have been trying setting off css & js in setting menu. Any idea why it happen & how to fix it? Thanks for support. *I would add a screenshot here but no idea how. * [https://wordpress.org/plugins/wr-pagebuilder/](https://wordpress.org/plugins/wr-pagebuilder/) Viewing 1 replies (of 1 total) * Plugin Contributor [Adam](https://wordpress.org/support/users/hieudm/) * (@hieudm) * [11 years, 2 months ago](https://wordpress.org/support/topic/problem-with-add-element/#post-5664975) * Hi, * In this case, you can submit your question via our [support forum](http://www.woorockets.com/forum/product-support/wr-pagebuilder/) instead. * Best regards, * Adam. Viewing 1 replies (of 1 total) The topic ‘problem with "add element"’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/wr-pagebuilder_4b6759.svg) * [Page Builder by WooRockets.com](https://wordpress.org/plugins/wr-pagebuilder/) * [Frequently Asked Questions](https://wordpress.org/plugins/wr-pagebuilder/#faq) * [Support Threads](https://wordpress.org/support/plugin/wr-pagebuilder/) * [Active Topics](https://wordpress.org/support/plugin/wr-pagebuilder/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/wr-pagebuilder/unresolved/) * [Reviews](https://wordpress.org/support/plugin/wr-pagebuilder/reviews/) * 1 reply * 2 participants * Last reply from: [Adam](https://wordpress.org/support/users/hieudm/) * Last activity: [11 years, 2 months ago](https://wordpress.org/support/topic/problem-with-add-element/#post-5664975) * Status: not resolved