Title: Problem using license
Last modified: September 27, 2023

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# Problem using license

 *  Resolved [nateratches](https://wordpress.org/support/users/nateratches/)
 * (@nateratches)
 * [2 years, 8 months ago](https://wordpress.org/support/topic/problem-using-license/)
 * We have a paid, active license, however when we click on the link to use said
   license, we get an error message of “Sorry, you are not allowed to access this
   page.” This happens to both me and my boss, who have full admin access to our
   website: productionproducts.net
 * What does this sort of error message mean? Should we uninstall, and reinstall
   the plugin?

Viewing 1 replies (of 1 total)

 *  Plugin Support [Jawada](https://wordpress.org/support/users/jawada/)
 * (@jawada)
 * [2 years, 8 months ago](https://wordpress.org/support/topic/problem-using-license/#post-17089466)
 * Hi [@nateratches](https://wordpress.org/support/users/nateratches/)
 * I’m sorry to hear that you’re experiencing issues with the plugin. Have you checked
   whether this is due to a conflict with your theme or another plugin?
   If the issue
   persists, we kindly request that you reach out to us directly on our [official support forum](https://help.popup-builder.com/en/)
   via chat or ticket. We will work to promptly address the issue.
 * Regards

Viewing 1 replies (of 1 total)

The topic ‘Problem using license’ is closed to new replies.

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 * 1 reply
 * 2 participants
 * Last reply from: [Jawada](https://wordpress.org/support/users/jawada/)
 * Last activity: [2 years, 8 months ago](https://wordpress.org/support/topic/problem-using-license/#post-17089466)
 * Status: resolved