Title: Problem updating Pro Version
Last modified: December 22, 2016

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# Problem updating Pro Version

 *  Resolved [cxpark](https://wordpress.org/support/users/cxpark/)
 * (@cxpark)
 * [9 years, 4 months ago](https://wordpress.org/support/topic/problem-updating-pro-version/)
 * Hi
 * I’m trying to update Formidable Pro on [https://lovebirdsafaris.com](https://lovebirdsafaris.com),
   but when I try to I receive the message that “Download failed. Unauthorized.”.
   I have updated other plugins on this site with no problem, and the Formidable
   Plugin License settings seem good to go. Please let me know what the problem 
   might be- thanks.
 * -CP

Viewing 1 replies (of 1 total)

 *  [jamie.wahlin](https://wordpress.org/support/users/jamiewahlin/)
 * (@jamiewahlin)
 * [9 years, 4 months ago](https://wordpress.org/support/topic/problem-updating-pro-version/#post-8582924)
 * Hello,
 * Could you create a new ticket in the help desk? In that ticket, could you tell
   us what message you see when you go to the Formidable -> Global settings page
   and re-enter your license? Specifically, what do you see when you click “save
   license”?

Viewing 1 replies (of 1 total)

The topic ‘Problem updating Pro Version’ is closed to new replies.

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## Tags

 * [updating](https://wordpress.org/support/topic-tag/updating/)

 * 1 reply
 * 2 participants
 * Last reply from: [jamie.wahlin](https://wordpress.org/support/users/jamiewahlin/)
 * Last activity: [9 years, 4 months ago](https://wordpress.org/support/topic/problem-updating-pro-version/#post-8582924)
 * Status: resolved