Support » Installing WordPress » Problem transfering WP installation from HostGator to Network Solutions

  • I am moving a client’s WordPress site from HostGator to Network Solution. I have checked Network Solutions’ PHP/MySQL versions with the requirements of WordPress and they are good to go. Here is the process in which I took (and failed) to install WordPress on Network Solution and please tell me what I am doing wrong– their customer support was very unhelpful and told me they cannot offer over-the-phone support for open source applications such as WordPress. However, they have a unadvertised service that takes care of the switching from one host to another seamless; I do not like that I have to pay over $100 for a service when they could simply tell me over the phone. But that’s not y’all problem, so I’ll move forward–

    Here are the steps I took:

    • Exported the wordpress database from HostGator (old hosting account)
    • Pulled the entire WordPress directory from HostGator via FTP
    • Installed WordPress via one-click install script on Network Solution
    • Imported database from HostGator to Network Solution
    • Replaced WordPress directory in Network Solution with the old directory from HostGator, via FTP.
    • Updated the wp-config.php file with the Network Solutions database information</l>

    Now, I am getting a straight up blank screen when I try to go to the WordPress site I installed on Network Solution. Here is the link:

    However, when I try to go to the wp-admin page, I get the following error:

    Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 122880 bytes) in /data/25/2/61/75/2713238/user/2980788/htdocs/wordpress/wp-content/themes/genesis/lib/structure/header.php on line 454

    So, while I was on the phone with customer support, they mentioned I might need to update the php.ini file for my hosting account. To be honest, I have never messed with php.ini files, nor do I understand their purpose nor how to use them, however I found a resource that told me that I need to upgrade the memory limit. This is what my php.ini file contains:

    memory_limit = 64M
    output_buffering = 2048

    That is all the information I can provide. Please help me! I have run out of patience and have exhausted resources at Network Solutions (aside from paying for someone in the back-end to fix it, which I’m truly trying to avoid).

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