Support » Plugin: WP Mail SMTP by WPForms » Problem to update 2.01 to new one version

  • Resolved fferrari


    Hi guys!
    I have 20 diferents wordpress into the same server. PHP 7.4 and With 3 or 4 websites, I Cant update the WP-MAIL to a new version.

    I already tried to install the Schedule Actions and my site crash later, the same if I try to upload the Wp-mail 2.4.

    I dont know what is bad.

    Can you please help to me?
    Because this plug its very effective for me!

    Thank you so much!!

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Sanjeev Aryal


    Hi @fferrari,

    When you get a chance, could you please share full error details after your site crash? In case it helps, here’s the tutorial to setup error logging.


    How are you?
    Thank you so much for you help! I much appreciate.
    For some reazon the file debug.log does not create it self. But Ill share to you the errors that show when debug is enabled. I hope it is help.

    I have the same problem with 3 or 4 website, my others 20 are working normal well.

    thank you so much again!
    all the best

    Hi @sanzeeb3! how are you?

    I just find the log here, I hope its help

    all the best!

    Plugin Support Sanjeev Aryal


    Hi @fferrari,

    I am fine and thank you for the logs. It seems your site is unable to create database tables required for Action Scheduler, please follow this documentation to troubleshoot. If that didn’t help, here are the steps you can consider to re-create those tables.

    Please make sure all of your other plugins and theme is updated. The error log also indicates the incompatibility with WordPress 5.5.

    I hope this helps!

    Hi @sanzeeb3 !! how are you?

    I just fund the unique way to solve this problem.

    1- I create a new empty database
    2- copy the tables actionscheduler_actions, actionscheduler_claims, actionscheduler_groups, actionscheduler_logs from other database to the new empty database
    3- changed the prefix of these tables copied before
    4- paste these tables with the correct prefix to my database that was unable to create before


    thank you for your help!

    Plugin Support Sanjeev Aryal


    I’m glad you sorted it out and thanks for taking the time to let us know.

    Have a good one!

Viewing 6 replies - 1 through 6 (of 6 total)
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