Support » Plugin: WP Mailster » Problem to configure an Inbox server

  • Resolved vinyloup

    (@vinyloup)


    Hello from France

    I can’t get the Inbox server of a WP Mailster v1.8.1 (on a WordPress v6.0.1) hosted by the French service provider OVH to work. I tried the settings indicated in the WP Mailster doc ( https://wpmailster.com/doc/mail-provider-settings/ ) or those of OVH without success.
    According to the documentation, for OVH, you must use the POP3 protocol on port 110 without secure authentication or using SSL/TLS encryption.
    A connection test returns the following error in the logs:
    SECURITY PROBLEM: insecure server advertised AUTH=PLAIN
    Retrying PLAIN authentication after [AUTH] Authentication failed.

    Do any of you have any idea where the problem could come from?
    and how to fix it?

    Thank you in advance for your answers 🙂 .

    Best regards.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author brandtoss

    (@brandtoss)

    Hi there.

    Can you reach out to me via email (info@wpmailster.com)?
    It would be perfect if you can send me the login credentials to a mailbox (maybe setup a test email address for me to use) and I will see if I can find out the settings for you.

    Thanks,
    Holger

    Thread Starter vinyloup

    (@vinyloup)

    Hello holger

    Thank you for your offer of help. I’ll send it to your email.

    Best regards,

    Plugin Author brandtoss

    (@brandtoss)

    Issue is resolved, inbox settings work as described:

    Protocol: POP3
    Port: 110
    Security: None
    Secure Authentication: No

    Thread Starter vinyloup

    (@vinyloup)

    Impressive responsiveness and efficiency from WP Mailster support: to be highlighted!

    Plugin Author brandtoss

    (@brandtoss)

    Thank you for your feedback @vinyloup !

    If you want to help us out feel free to post your feedback as a short review here:
    https://wordpress.org/support/plugin/wp-mailster/reviews/#new-post

    Thanks,
    Holger

Viewing 5 replies - 1 through 5 (of 5 total)
  • You must be logged in to reply to this topic.