Title: Problem timeout
Last modified: June 15, 2024

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# Problem timeout

 *  Resolved [Pierre236](https://wordpress.org/support/users/pierreto/)
 * (@pierreto)
 * [1 year, 10 months ago](https://wordpress.org/support/topic/problem-timeout/)
 * Hi,
 * I have a big problem with images on my WordPress website, it takes now very long
   time every time I open my media file to find a picture for my article.
 * Then, I read that your plugin can help solve problem, and I didn’t try free version
   but pro directly.
 * But it doesn’t work, every time I try to find an unused picture I have timeout
   page.
 * Then I tried to contact support, but the last password I use to connect on your
   website stop working, I don’t know why and when I click on lost password, they
   don’t send email to made new password.
 * What can I do?

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [Nazmul Ahsan](https://wordpress.org/support/users/mukto90/)
 * (@mukto90)
 * [1 year, 10 months ago](https://wordpress.org/support/topic/problem-timeout/#post-17827621)
 * Hi [@pierreto](https://wordpress.org/support/users/pierreto/)
 * Thanks for reaching out.
 * While we’re investigating the issue, could you let us know these things-
    - your PHP version
    - server timeout value
    - approximate number of images on your site
 * Kind regards
 *  [Nazifa Bhuiyan](https://wordpress.org/support/users/nazifa19/)
 * (@nazifa19)
 * [1 year, 10 months ago](https://wordpress.org/support/topic/problem-timeout/#post-17844265)
 * Hello [@pierreto](https://wordpress.org/support/users/pierreto/)
 * Hope everything is okay with you.
 * We’d like to inform you that the ‘Detect unused images’ feature is a pro feature
   of ThumbPress. Since in WordPress.org, we only give support related to free features,
   then could you please reach out to us through our support ticket?
 * Please go to this link and open a new ticket here: [https://help.pluggable.io/submit-ticket/](https://help.pluggable.io/submit-ticket/)
   or you can go to the ThumbPress site and get the live support from our support
   team.
 * Our dedicated support team is available to provide you with the assistance you
   need.
 * Thank you!
 *  Thread Starter [Pierre236](https://wordpress.org/support/users/pierreto/)
 * (@pierreto)
 * [1 year, 10 months ago](https://wordpress.org/support/topic/problem-timeout/#post-17845107)
 * Hi,
 * I still can’t connect to your website.
 * The first password I used to connect stopped working, then I tried to create 
   another one by clicking lost password, but I didn’t receive the email to create
   a new password.
 * And I try again today, 20 minutes ago and still not received email, you need 
   to resolve this problem.
 * My php is 8.2
 * A timeout occurred Error code 524
 * 15 555 images
 * Thanks
    -  This reply was modified 1 year, 10 months ago by [Pierre236](https://wordpress.org/support/users/pierreto/).

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Problem timeout’ is closed to new replies.

 * ![](https://ps.w.org/image-sizes/assets/icon-256x256.png?rev=3275222)
 * [ThumbPress - Image Management Suite for Performance and Optimization](https://wordpress.org/plugins/image-sizes/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/image-sizes/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/image-sizes/)
 * [Active Topics](https://wordpress.org/support/plugin/image-sizes/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/image-sizes/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/image-sizes/reviews/)

 * 4 replies
 * 3 participants
 * Last reply from: [Pierre236](https://wordpress.org/support/users/pierreto/)
 * Last activity: [1 year, 10 months ago](https://wordpress.org/support/topic/problem-timeout/#post-17845107)
 * Status: resolved