Title: Problem syncing items.
Last modified: February 25, 2024

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# Problem syncing items.

 *  Resolved [vladimirvuch](https://wordpress.org/support/users/vladimirvuch/)
 * (@vladimirvuch)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/problem-syncing-items/)
 * Good day.
   At the moment, I have made all goods that are out of stock on my site
   not to be displayed in the catalog and the search engine. But if the item is 
   added on facebook and then I put this flag and make it out of stock. The availability
   does not change. And it doesn’t get deleted from Facebook sets. It remains available
   there.
 * Is there a way with a snippet or otherwise to make these goods be deleted from
   the sets. Because they are not visible on the site and running ads for them is
   superfluous.

Viewing 1 replies (of 1 total)

 *  [carolm29 (woo-hc)](https://wordpress.org/support/users/carolm29/)
 * (@carolm29)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/problem-syncing-items/#post-17451695)
 * Hey there! Thanks for contacting us. I’m happy to help you.
 * A scenario where I have seen this problem occurring is when you have more than
   1 catalog connected to the same shop. Can you confirm this for us?
 * Could you also try to trigger a manual sync and see if that helps update ?
 * More about the sync here: [https://woocommerce.com/document/facebook-for-woocommerce/#sync-products-to-facebook](https://woocommerce.com/document/facebook-for-woocommerce/#sync-products-to-facebook)
 * When you sync it, give about 15 mins to check the results.
 * Furthermore, I’d like to understand your site properly. Please share with us 
   the necessary information below for us to investigate the issue further:
 * System Status Report which you can find via WooCommerce > Status > Get system
   report > Copy for support.
   Fatal error logs (if any) under WooCommerce > Status
   > Logs. Then you can use the selector to search for Fatal Errors.You could copy
   and paste your reply here or paste it via [https://gist.github.com/](https://gist.github.com/)
   and send the link here.
 * Looking forward to your reply.
 * Have a wonderful day!

Viewing 1 replies (of 1 total)

The topic ‘Problem syncing items.’ is closed to new replies.

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 * 1 reply
 * 2 participants
 * Last reply from: [carolm29 (woo-hc)](https://wordpress.org/support/users/carolm29/)
 * Last activity: [2 years, 2 months ago](https://wordpress.org/support/topic/problem-syncing-items/#post-17451695)
 * Status: resolved