Support » Plugin: Facebook for WooCommerce » Problem synchronization and variations

  • Resolved yi0529777288

    (@yi0529777288)


    I work with the addition of Vocommerce to sync Facebook products and actually features with the variations or not appearing at all and the variations or just some of them.

    • This topic was modified 2 months, 2 weeks ago by yi0529777288.
Viewing 15 replies - 1 through 15 (of 23 total)
  • Plugin Support B C. a11n

    (@battouly)

    Hi @yi0529777288,

    What are some features of the variations not syncing to Facebook? Are all products syncing, but features are missing?

    It will be great if you could share your current System Status Report. You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here in a comment.

    Thread Starter yi0529777288

    (@yi0529777288)

    פרטים של דוח הסטטוס
    נוצר במועד: 2021-09-26 11:50:38 +03:00

    It?

    Thread Starter yi0529777288

    (@yi0529777288)

    ?

    Plugin Support Ryan Ray, a11n

    (@ryanr14)

    Hi @yi0529777288,

    That seems like the last line of your system status report. Had you tried selecting the Copy for Support button and pasting that here?

    https://d.pr/i/FMxMcV

    Here is a screenshot of that button.

    Thread Starter yi0529777288

    (@yi0529777288)

    
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    Site address (URL): https://www.danagalcrazydiamond.com
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    Name: EM Studio
    Version: 2.2
    Author URL: https://www.emstudio.co.il
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    Newest: 2021-09-29 08:06:52 +0300
    
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    Newest: 2021-09-29 21:25:16 +0300
    
    ### Status report information ###
    
    Generated at: 2021-09-29 08:06:56 +03:00
    
    Plugin Support Brad P. a11n

    (@snaacks)

    hi @yi0529777288

    Thank you for including your status report for us and letting us get a look at what is running on the site.

    It looks like you are up to date which is great so I want to check a few other things with you.

    First, are all variations of all variable products impacted, or are you seeing only certain items that do not sync successfully?

    Second, are you attempting to sync more than 100 variations of the same product? If so we’d suggest bringing that number down below 100 to see if the problem is resolved. (See: https://docs.woocommerce.com/document/facebook-for-woocommerce/facebook-for-woocommerce-products-are-not-displaying-in-facebook-shop/#variations)

    If you can let us know we’ll be happy to assist further.

    Thread Starter yi0529777288

    (@yi0529777288)

    How do I set it to take only 100 products with variations? And suppose it syncs well what about the other products over 100? Inside this product displays 2 out of 3 variations usually

    Plugin Support Mike a11n

    (@nixiack8)

    Hi @yi0529777288,

    How do I set it to take only 100 products with variations?

    We mean to have products that have less than 100 variations in them – you can have 100+ individual products, but Facebook has an issue with individual variable products that have over 100 variations associated with them.

    And suppose it syncs well what about the other products over 100? Inside this product displays 2 out of 3 variations usually

    I took a look over the site, in particular the Earrings area with products such as this one.

    I am not seeing many products that have a lot of variations, are there specific products that are not syncing at all? If you do not mind, you can turn on Sync logs under Marketing > Facebook and then do a sync under the Sync tab, and in there see if it shows any specific errors.

    Please let us know any specific errors, or specific products that are not syncing. We look forward to hearing back from you!

    Thread Starter yi0529777288

    (@yi0529777288)

    For example this product. It shows only 2 variations out of 3. https://www.danagalcrazydiamond.com/product/%d7%a2%d7%92%d7%99%d7%9c-%d7%94%d7%93%d7%92%d7%9c-%d7%a9

    There are products that no variation is loaded, if it helps I would love to give you access you will see, it’s a bit urgent thank you very much

    Plugin Support wpnomad a11n

    (@wpnomad)

    Hi @yi0529777288 ,

    For example this product. It shows only 2 variations out of 3. https://www.danagalcrazydiamond.com/product/%d7%a2%d7%92%d7%99%d7%9c-%d7%94%d7%93%d7%92%d7%9c-%d7%a9

    Thanks for letting us know. Can you please check that product in the admin area of your site > go to the “Variations” tab and see if all the three variations have “Sync and show in catalog” selected for Facebook Sync option? Please see this screenshot for reference: https://d.pr/i/Bdv03c

    Do let us know so we can check and help further.

    Thread Starter yi0529777288

    (@yi0529777288)

    This is what is defined

    Plugin Support Adam a11n

    (@adamkheckler)

    A couple more things to try here:

    First, do all these variations have stock, or are they out of stock? The reason I’m asking is because Facebook will not sync out of stock items, so if something has 0 inventory, it will not sync over.

    Second, what happens if you edit the product in WooCommerce and reset its data on the Facebook side? You can use this link to do so:

    https://d.pr/i/A0vezS/wcgxJCF7Gu

    Let us know, thanks!

    Thread Starter yi0529777288

    (@yi0529777288)

    I performed and checked everything you said and nothing changed. I would love if you could connect it urgently

    Plugin Support Thu P. a11n

    (@thup90)

    Hi there,

    Sure, could you please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    We will be able to help you further there.

    Thread Starter yi0529777288

    (@yi0529777288)

    I did not understand this on the WordPress Com site? There seems to be an account already. it costs money?

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