Title: Problem shop page Last modified: January 30, 2018 --- # Problem shop page * Resolved [daveyvanaken](https://wordpress.org/support/users/daveyvanaken/) * (@daveyvanaken) * [8 years, 3 months ago](https://wordpress.org/support/topic/problem-shop-page/) * Hello, * After the update to 3.3. 10 minutes ago i still see the category’s on my shop page: [https://onlyadultsvakanties.nl/zonvakantie/](https://onlyadultsvakanties.nl/zonvakantie/). I unchecked it but it won’t dissapear. What can i do? * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fproblem-shop-page%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 14 replies - 1 through 14 (of 14 total) * [Caleb Burks](https://wordpress.org/support/users/icaleb/) * (@icaleb) * Automattic Happiness Engineer * [8 years, 3 months ago](https://wordpress.org/support/topic/problem-shop-page/#post-9919260) * See [https://wordpress.org/support/topic/urgent-issues-because-of-todays-update/](https://wordpress.org/support/topic/urgent-issues-because-of-todays-update/) to see if that helps. * In short, there is very likely a plugin on your site causing this behavior. * Thread Starter [daveyvanaken](https://wordpress.org/support/users/daveyvanaken/) * (@daveyvanaken) * [8 years, 3 months ago](https://wordpress.org/support/topic/problem-shop-page/#post-9919305) * Hi, thx for your message. I tried every plugin but the problem is not there. * [Caleb Burks](https://wordpress.org/support/users/icaleb/) * (@icaleb) * Automattic Happiness Engineer * [8 years, 3 months ago](https://wordpress.org/support/topic/problem-shop-page/#post-9919344) * If you temporarily enable a default WordPress theme or Storefront ([https://wordpress.org/themes/storefront/](https://wordpress.org/themes/storefront/)), does the problem still occur? * Not saying you need to switch themes, just need to find where the problem is stemming from. If it does turn out to be your theme, could you please tell us the theme and version you are using? * Thread Starter [daveyvanaken](https://wordpress.org/support/users/daveyvanaken/) * (@daveyvanaken) * [8 years, 3 months ago](https://wordpress.org/support/topic/problem-shop-page/#post-9919364) * Hello Caleb, iam using Flatsom, the most recent version. * [Caleb Burks](https://wordpress.org/support/users/icaleb/) * (@icaleb) * Automattic Happiness Engineer * [8 years, 3 months ago](https://wordpress.org/support/topic/problem-shop-page/#post-9919390) * And if you temporarily switch to one of the themes I mentioned, does the issue no longer occur? * Thread Starter [daveyvanaken](https://wordpress.org/support/users/daveyvanaken/) * (@daveyvanaken) * [8 years, 3 months ago](https://wordpress.org/support/topic/problem-shop-page/#post-9919402) * Hi Caleb, * Issue no longer occur on that theme:) * [sancho9000](https://wordpress.org/support/users/sancho9000/) * (@sancho9000) * [8 years, 3 months ago](https://wordpress.org/support/topic/problem-shop-page/#post-9919414) * I am having the exact same issue. Unfortunately, I can’t switch themes permanently. Can you explain what changed in the way you display categories so I can update the theme? * [Caleb Burks](https://wordpress.org/support/users/icaleb/) * (@icaleb) * Automattic Happiness Engineer * [8 years, 3 months ago](https://wordpress.org/support/topic/problem-shop-page/#post-9919444) * You don’t need to switch themes permanently, only temporarily to find if that’s the problem or if it’s another plugin. * We are looking into this now, but need all the details we can get. * [@daveyvanaken](https://wordpress.org/support/users/daveyvanaken/), just to triple check, could you enable just your theme and WooCommerce plugin – then clear your cache from your web host and/or caching plugins. And see if the issue still exists. * If it does, could you submit a ticket to us here, and attach a zipped up copy of your theme: [https://woocommerce.com/my-account/tickets/](https://woocommerce.com/my-account/tickets/). Then reply with your ticket number. * Thread Starter [daveyvanaken](https://wordpress.org/support/users/daveyvanaken/) * (@daveyvanaken) * [8 years, 3 months ago](https://wordpress.org/support/topic/problem-shop-page/#post-9919487) * Hi, issue still exists. Can’t create a new ticket. I’ts this theme: [https://themeforest.net/item/flatsome-multipurpose-responsive-woocommerce-theme/5484319](https://themeforest.net/item/flatsome-multipurpose-responsive-woocommerce-theme/5484319) * [Caleb Burks](https://wordpress.org/support/users/icaleb/) * (@icaleb) * Automattic Happiness Engineer * [8 years, 3 months ago](https://wordpress.org/support/topic/problem-shop-page/#post-9919534) * 1) Make sure you are using the latest version of the theme. * If issue still exists, could you download the theme and email the zip file to redacted? Email address will be removed shortly 🙂 * Thread Starter [daveyvanaken](https://wordpress.org/support/users/daveyvanaken/) * (@daveyvanaken) * [8 years, 3 months ago](https://wordpress.org/support/topic/problem-shop-page/#post-9919552) * I send it by wetransfer right now. * [Caleb Burks](https://wordpress.org/support/users/icaleb/) * (@icaleb) * Automattic Happiness Engineer * [8 years, 3 months ago](https://wordpress.org/support/topic/problem-shop-page/#post-9919585) * Thanks, will be really helpful 🙂 * Keep an eye here for changes / updates: [https://github.com/woocommerce/woocommerce/issues/18674](https://github.com/woocommerce/woocommerce/issues/18674) * [sancho9000](https://wordpress.org/support/users/sancho9000/) * (@sancho9000) * [8 years, 3 months ago](https://wordpress.org/support/topic/problem-shop-page/#post-9919662) * For me it’s theme related. I use the Masterstudy theme. When i switch to one of the default themes, the issue goes away. * [Caleb Burks](https://wordpress.org/support/users/icaleb/) * (@icaleb) * Automattic Happiness Engineer * [8 years, 3 months ago](https://wordpress.org/support/topic/problem-shop-page/#post-9919669) * Thanks. We’ve identified why this is happening with some themes – has to do with outdated templates. * Working on a fix now. The above GH issue will link to it when ready. Viewing 14 replies - 1 through 14 (of 14 total) The topic ‘Problem shop page’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) ## Tags * [category](https://wordpress.org/support/topic-tag/category/) * 14 replies * 3 participants * Last reply from: [Caleb Burks](https://wordpress.org/support/users/icaleb/) * Last activity: [8 years, 3 months ago](https://wordpress.org/support/topic/problem-shop-page/#post-9919669) * Status: resolved