Title: Problem shipping rates Last modified: October 1, 2021 --- # Problem shipping rates * Resolved [stevert](https://wordpress.org/support/users/stevert/) * (@stevert) * [4 years, 7 months ago](https://wordpress.org/support/topic/problem-shipping-rates/) * Hi there, * I have a problem with Woocommerce calculating wrong shipping costs. * I have products with 10% tax and products with 20% tax rate. But I always need 5 Euro shipping cost inc. tax (regardless the tax rate), so I tried using shipping rates to create a shipping rate and enter a different shipping specifically for the products with the reduced tax rate like so: * [Image](https://postimg.cc/H8M7FJgc) * So the shipping incl. of tax should always be 5 Euro, regardless of which and how many products are in the cart. But it is not working. When I have ONLY standard OR reduced tax rate items in the cart, the price of the shipping is correct – 5 Euro. But if both, products with standard rate and products with reduced rate are in the cart, the shipping is 5,46 Euro, even though in the shipping rate options I have set “Per order: Charge shipping for the most expensive shipping class” (see my screenshot above). What am I doing wrong? Viewing 6 replies - 1 through 6 (of 6 total) * Plugin Support [Brad P. a11n](https://wordpress.org/support/users/snaacks/) * (@snaacks) * [4 years, 7 months ago](https://wordpress.org/support/topic/problem-shipping-rates/#post-14929256) * Hi [@stevert](https://wordpress.org/support/users/stevert/), * I’d like to get a look at a few things from your site to try and understand what may be happening. * First, could you please send me a copy of your site’s System Status? You can find it via WooCommerce > Status. * Second, do you see this issue occur regardless of the location being shipped to, or is it only specific locations where this is occurring? * Please let us know and we’ll be happy to assist further. * Thread Starter [stevert](https://wordpress.org/support/users/stevert/) * (@stevert) * [4 years, 7 months ago](https://wordpress.org/support/topic/problem-shipping-rates/#post-14929294) * [@snaacks](https://wordpress.org/support/users/snaacks/) Thank you so much for your help! Here is the status. * ### WordPress Environment ### * WordPress address (URL): … Site address (URL): … WC Version: 5.7.1 REST API Version: ✔ 5.7.1 WC Blocks Version: ✔ 5.7.2 Action Scheduler Version: ✔ 3.2.1 WC Admin Version: ✔ 2.6.5 Log Directory Writable: ✔ WP Version: 5.8.1 WP Multisite:– WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: – * ### Server Environment ### * Server Info: Apache PHP Version: 8.0.8 PHP Post Max Size: 32 MB PHP Time Limit: 240 PHP Max Input Vars: 1500 cURL Version: 7.68.0 OpenSSL/1.1.1f * SUHOSIN Installed: – MySQL Version: 5.7.32-35 Max Upload Size: 32 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ * ### Database ### * WC Database Version: 5.7.1 WC Database Prefix: wp_ Total Database Size: 8.59MB Database Data Size: 6.15MB Database Index Size: 2.44MB wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_order_itemmeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_actions: Data: 0.02MB + Index: 0.13MB + Engine InnoDB wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_cleverreach_wc_entity: Data: 0.31MB + Index: 0.00MB + Engine InnoDB wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_mailpoet_custom_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_mailpoet_dynamic_segment_filters: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_mailpoet_feature_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_mailpoet_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_mailpoet_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_mailpoet_mapping_to_external_entities: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_mailpoet_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_mailpoet_newsletter_links: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_mailpoet_newsletter_option: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_mailpoet_newsletter_option_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_mailpoet_newsletter_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_mailpoet_newsletter_segment: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_mailpoet_newsletter_templates: Data: 2.52MB + Index: 0.00MB + Engine InnoDB wp_mailpoet_scheduled_tasks: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_mailpoet_scheduled_task_subscribers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_mailpoet_segments: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_mailpoet_sending_queues: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_mailpoet_settings: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_mailpoet_statistics_bounces: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_mailpoet_statistics_clicks: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_mailpoet_statistics_forms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_mailpoet_statistics_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_mailpoet_statistics_opens: Data: 0.02MB + Index: 0.08MB + Engine InnoDB wp_mailpoet_statistics_unsubscribes: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_mailpoet_statistics_woocommerce_purchases: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_mailpoet_stats_notifications: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_mailpoet_subscribers: Data: 0.02MB + Index: 0.13MB + Engine InnoDB wp_mailpoet_subscriber_custom_field: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_mailpoet_subscriber_ips: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_mailpoet_subscriber_segment: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_mailpoet_user_agents: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_mailpoet_user_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_omnisend_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_options: Data: 1.16MB + Index: 0.06MB + Engine InnoDB wp_postmeta: Data: 0.08MB + Index: 0.09MB + Engine InnoDB wp_posts: Data: 0.52MB + Index: 0.06MB + Engine InnoDB wp_sib_model_contact: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_vxc_zoho_accounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_vxc_zoho_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB * ### Post Type Counts ### * attachment: 1 customize_changeset: 1 page: 7 post: 2 product: 2 revision: 19 shop_order: 18 * ### Security ### * Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ * ### Active Plugins (2) ### * WooCommerce: by Automattic – 5.7.1 * ### Inactive Plugins (1) ### * CleverReach® WooCommerce Integration: by CleverReach GmbH & Co. KG – 3.0.1 * ### Settings ### * API Enabled: – Force SSL: – Currency: EUR (€) Currency Position: right_space Thousand Separator: . Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable( variable) * Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated- 5 (rated-5) * Connected to WooCommerce.com: – * ### WC Pages ### * Shop base: #9 – /shop/ Cart: #10 – /cart/ Checkout: #11 – /checkout/ My account:# 12 – /my-account/ Terms and conditions: ❌ Page not set * ### Theme ### * Name: … Version: 1.0.0 WooCommerce Support: ✔ * ### Templates ### * Overrides: – * ### Action Scheduler ### * Complete: 54 Oldest: 2021-09-27 19:43:52 +0200 Newest: 2021-10-01 15:38:55 + 0200 * ### Status report information ### * Generated at: 2021-10-01 18:42:41 +02:00 * Yes, the issue is regardless of location being shipped to. * Plugin Support [Brad P. a11n](https://wordpress.org/support/users/snaacks/) * (@snaacks) * [4 years, 7 months ago](https://wordpress.org/support/topic/problem-shipping-rates/#post-14963065) * hi [@stevert](https://wordpress.org/support/users/stevert/) * Thanks for providing that and apologies for the delay. * I’d like to try and recreate this issue and will need to gather some information to do so. * Because some of the details, such as shipping addresses, contain personal information please open a ticket with us at [https://woocommerce.com/my-account/create-a-ticket/](https://woocommerce.com/my-account/create-a-ticket/) and reference this post when doing so. * Thread Starter [stevert](https://wordpress.org/support/users/stevert/) * (@stevert) * [4 years, 7 months ago](https://wordpress.org/support/topic/problem-shipping-rates/#post-14963500) * [@snaacks](https://wordpress.org/support/users/snaacks/) I tried to register an account and also verified my email, but still I am not able to open a support ticket because the error message “please verify your email address” is shown… * Thread Starter [stevert](https://wordpress.org/support/users/stevert/) * (@stevert) * [4 years, 7 months ago](https://wordpress.org/support/topic/problem-shipping-rates/#post-14964709) * [@snaacks](https://wordpress.org/support/users/snaacks/) now it worked, I guess it took some time to approve the email. So the support ticket has been created! * Plugin Support [Brad P. a11n](https://wordpress.org/support/users/snaacks/) * (@snaacks) * [4 years, 7 months ago](https://wordpress.org/support/topic/problem-shipping-rates/#post-14966931) * [@stevert](https://wordpress.org/support/users/stevert/) I’m glad to see it worked and you were able to get verified! * We’ll pick up the ticket there to request that information, I’ll go ahead and mark this thread as closed for now. Viewing 6 replies - 1 through 6 (of 6 total) The topic ‘Problem shipping rates’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) * 6 replies * 2 participants * Last reply from: [Brad P. a11n](https://wordpress.org/support/users/snaacks/) * Last activity: [4 years, 7 months ago](https://wordpress.org/support/topic/problem-shipping-rates/#post-14966931) * Status: resolved