Title: Problem sending the form
Last modified: February 27, 2019

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# Problem sending the form

 *  Resolved [pexys](https://wordpress.org/support/users/pexys/)
 * (@pexys)
 * [7 years, 5 months ago](https://wordpress.org/support/topic/problem-sending-the-form/)
 * Hello,
 * I have a problem sending the form, it is impossible to send the form.
    I inspected
   the page, I have an invalid or unloaded captcha key error. So I changed the keys
   but the problem persists. I removed the plugin Akismet via ftp (it was disabled
   for a long time), following this recommendation: [https://contactform7.com/faq/i-get-an-error-message-with-an-orange-border-](https://contactform7.com/faq/i-get-an-error-message-with-an-orange-border-)
   even-though-i-dont-use-akismet / but there is no change.
 * I have explored the sufficient write permission track on the files: [https://contactform7.com/captcha/](https://contactform7.com/captcha/)
   but the write rights are effective.
    The plugin must create a temporary folder
   in wp-contents / uploads / wpcf7_captcha, but today it is not created on the 
   site.
 * I switched to debug mode my site, I have this error (I do not know if it is related
   to this problem or another problem: Notice: Undefined offset: 1 in C: \ HostingSpaces\
   lesgrand \ lesgrandpres-restaurant .com \ wwwroot \ wp-content \ themes \ wp_nuvo-
   child \ functions.php on line 14.
 * Line 14 concerned: $ ver = ‘? Ver =’. md5 (wp_salt (‘nonce’). $ parts [1]);
 * Can you help me ?
 * Thank you in advance !
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fproblem-sending-the-form%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 5 replies - 1 through 5 (of 5 total)

 *  [Neil Murray](https://wordpress.org/support/users/buzztone/)
 * (@buzztone)
 * [7 years, 5 months ago](https://wordpress.org/support/topic/problem-sending-the-form/#post-11256643)
 * I tested you form at [https://www.lesgrandspres-restaurant.com/contact/](https://www.lesgrandspres-restaurant.com/contact/)&
   it worked as expected giving following message with a green border.
 * `Votre message a bien été envoyé. Merci.`
 * Are you still having issues?
 *  Thread Starter [pexys](https://wordpress.org/support/users/pexys/)
 * (@pexys)
 * [7 years, 5 months ago](https://wordpress.org/support/topic/problem-sending-the-form/#post-11257670)
 * Hi,
 * Yes, because i delete captcha on plugin, i use contact form without captcha.
 * When i reactive captcha keys, the problem appears again.
 *  Thread Starter [pexys](https://wordpress.org/support/users/pexys/)
 * (@pexys)
 * [7 years, 5 months ago](https://wordpress.org/support/topic/problem-sending-the-form/#post-11257727)
 * Hi,
 * I tried to delete plugin via ftp and reinstall it via wordpress interface but
   the problem don’t disappear.
 * Thanks in advance !
 *  Thread Starter [pexys](https://wordpress.org/support/users/pexys/)
 * (@pexys)
 * [7 years, 5 months ago](https://wordpress.org/support/topic/problem-sending-the-form/#post-11263935)
 * Hi,
 * Thanks, there is an incompatibility between theme and captcha v3. I open ticket
   on support theme.
 * Best regards,
 *  Thread Starter [pexys](https://wordpress.org/support/users/pexys/)
 * (@pexys)
 * [7 years, 5 months ago](https://wordpress.org/support/topic/problem-sending-the-form/#post-11311543)
 * Hello,
 * I managed to correct the problem with the help of the theme’s support.
    I disabled
   integration with captcha v3 in the options of the Contact Form 7 plugin. I installed
   the Google Captcha by BestWebSoft plugin and added the shortcode on the page 
   where the contact form is located.
 * From now on, I can send the form without any problem while being protected by
   captcha v3.
 * Thanks for your help !

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Problem sending the form’ is closed to new replies.

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 * 5 replies
 * 2 participants
 * Last reply from: [pexys](https://wordpress.org/support/users/pexys/)
 * Last activity: [7 years, 5 months ago](https://wordpress.org/support/topic/problem-sending-the-form/#post-11311543)
 * Status: resolved