Support » Plugin: WordPress Gallery Plugin - NextGEN Gallery » Problem:: RuntimeException thrown – A_Gallery_Storage_Frame_Event does not exist

  • Kitana Khan

    (@levelsevenltd)


    Hi,

    I’m having this problem after updating a while ago. The thing is, I have a very up to date environment.

    – PHP Version 5.6.30
    – Mysql Version 5.6.35
    – No cache plugin in use and no cache from hosting company as well
    – I disabled mod security
    – 755 Permissions set to wp-content folder, memory 512mb and all the other settings you said to check first here – https://www.imagely.com/docs/requirements/

    I have also tried everything found in most of the tickets and comments from your support staff in response to other people having this same error message/problem.

    – I have updated wordpress and all my plugins to the latest.
    – I have tried deactivating the theme (switching to default wordpress theme) and all plugins except NGGallery. Still the problem persists.

    I can provide my site URL and even admin login for you if you require, just not on public space like this. Please let me know where to send to.

    I also noticed the problem comes up when I try to edit a gallery from plugin settings area. Also some links like More Options stopped working altogether.

    Finally, I did find a bunch of errors like this in my error log, not sure what it means and if it will help:
    =====
    [11-Feb-2017 21:33:18 UTC] PHP Fatal error: Call to a member function preview_action() on null in /home/thecigar/public_html/wp-content/plugins/nextgen-gallery/products/photocrati_nextgen/modules/router/package.module.router.php on line 606
    [11-Feb-2017 21:33:19 UTC] PHP Warning: call_user_func() expects parameter 1 to be a valid callback, class ‘C_Attach_Controller’ not found in /home/thecigar/public_html/wp-content/plugins/nextgen-gallery/pope/lib/class.component_registry.php on line 735
    [11-Feb-2017 21:33:19 UTC] PHP Fatal error: Call to a member function preview_action() on null in /home/thecigar/public_html/wp-content/plugins/nextgen-gallery/products/photocrati_nextgen/modules/router/package.module.router.php on line 606
    [11-Feb-2017 21:33:34 UTC] PHP Warning: call_user_func() expects parameter 1 to be a valid callback, class ‘C_Attach_Controller’ not found in /home/thecigar/public_html/wp-content/plugins/nextgen-gallery/pope/lib/class.component_registry.php on line 735
    [11-Feb-2017 21:33:34 UTC] PHP Fatal error: Call to a member function preview_action() on null in /home/thecigar/public_html/wp-content/plugins/nextgen-gallery/products/photocrati_nextgen/modules/router/package.module.router.php on line 606
    [11-Feb-2017 21:33:34 UTC] PHP Warning: call_user_func() expects parameter 1 to be a valid callback, class ‘C_Attach_Controller’ not found in /home/thecigar/public_html/wp-content/plugins/nextgen-gallery/pope/lib/class.component_registry.php on line 735
    [11-Feb-2017 21:33:34 UTC] PHP Fatal error: Call to a member function preview_action() on null in /home/thecigar/public_html/wp-content/plugins/nextgen-gallery/products/photocrati_nextgen/modules/router/package.module.router.php on line 606
    [11-Feb-2017 21:33:49 UTC] PHP Warning: call_user_func() expects parameter 1 to be a valid callback, class ‘C_Attach_Controller’ not found in /home/thecigar/public_html/wp-content/plugins/nextgen-gallery/pope/lib/class.component_registry.php on line 735
    [11-Feb-2017 21:33:49 UTC] PHP Fatal error: Call to a member function preview_action() on null in /home/thecigar/public_html/wp-content/plugins/nextgen-gallery/products/photocrati_nextgen/modules/router/package.module.router.php on line 606
    [11-Feb-2017 21:33:49 UTC] PHP Warning: call_user_func() expects parameter 1 to be a valid callback, class ‘C_Attach_Controller’ not found in /home/thecigar/public_html/wp-content/plugins/nextgen-gallery/pope/lib/class.component_registry.php on line 735
    [11-Feb-2017 21:33:49 UTC] PHP Fatal error: Call to a member function preview_action() on null in /home/thecigar/public_html/wp-content/plugins/nextgen-gallery/products/photocrati_nextgen/modules/router/package.module.router.php on line 606
    =====

    I know I’m not a paid user, but please help.

    Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author photocrati

    (@photocrati)

    @levelsevenltd – Have you tried re-installing NextGEN Gallery?

    Thanks!

    – Cais.

    Thread Starter Kitana Khan

    (@levelsevenltd)

    No I havent.

    How can I do that? Will I not lose data and settings if I do that?

    Or better, how can I do that without losing data/settings?

    Thread Starter Kitana Khan

    (@levelsevenltd)

    I backed up everything and I tried re-installation while waiting.

    Thank you!

    Plugin Author photocrati

    (@photocrati)

    @levelsevenltd – Please send us a Bug Report (https://imagely.com/report-bug/ … please reference this topic) so we can get a better look under the page at your site.

    Please include as many details as you can about your site and the issue at hand so we can move on this as fast as possible.

    Thanks!

    – Cais.

Viewing 4 replies - 1 through 4 (of 4 total)
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