Title: Problem Restoring Jetpack Stats
Last modified: August 21, 2016

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# Problem Restoring Jetpack Stats

 *  Resolved [headrick](https://wordpress.org/support/users/headrick/)
 * (@headrick)
 * [13 years, 2 months ago](https://wordpress.org/support/topic/problem-restoring-jetpack-stats/)
 * I have deactivated the Jetpack Stats a couple of weeks ago since it interfered
   with Facebook Open Graph. I wasn’t able to resolve the issue and I wanted to 
   put Jetpack Stats back again but the button that says “Connect to WordPress.com”
   is not working so I have no choice but to use WordPress.com Stats instead. Can
   anyone help me with this issue Ive been using Jetpack Stats for almost 2 years
   now I want it back.
 * [http://wwww.headbalisser.com](http://wwww.headbalisser.com)
 * [http://wordpress.org/extend/plugins/jetpack/](http://wordpress.org/extend/plugins/jetpack/)

Viewing 12 replies - 1 through 12 (of 12 total)

 *  [xtinedanielle](https://wordpress.org/support/users/xtinedanielle/)
 * (@xtinedanielle)
 * [13 years, 2 months ago](https://wordpress.org/support/topic/problem-restoring-jetpack-stats/#post-3770440)
 * I have a similar issue. I’d love to be able to restore and pull together my blog
   stats from my wordpress.com to now wordpress.org blog. Same domain, same posts.
   Please help, Jet Pack developers. I miss having my page view count on my site
   and my numbers! I worked hard for those. 😉
 * I don’t feel like we should be penalizes for migrating from WP.com to WP.org 
   and self-hosting. I really hope something can be done.
 * Thanks!
 * [http://xtinedanielle.com](http://xtinedanielle.com)
 *  Thread Starter [headrick](https://wordpress.org/support/users/headrick/)
 * (@headrick)
 * [13 years, 2 months ago](https://wordpress.org/support/topic/problem-restoring-jetpack-stats/#post-3770506)
 * Issue unresolved
 *  Plugin Author [Jeremy Herve](https://wordpress.org/support/users/jeherve/)
 * (@jeherve)
 * Jetpack Mechanic 🚀
 * [13 years, 2 months ago](https://wordpress.org/support/topic/problem-restoring-jetpack-stats/#post-3770571)
 * [@headrick](https://wordpress.org/support/users/headrick/) Can you please try
   installing the Jetpack Compatibility Plugin so we can see some additional information
   from your site?
 * 1) Download the plugin from [http://plugins.svn.wordpress.org/jetpack/branches/jetpack-compatibility-test.zip](http://plugins.svn.wordpress.org/jetpack/branches/jetpack-compatibility-test.zip)
   
   2) Upload the plugin to your site via Dashboard -> Plugins -> Add New. 3) Activate
   the plugin and go to Plugins -> Jetpack Compatibility Test. 4) Click the “Select
   All” button. 5) Send us the test results via this contact form: [http://jetpack.me/contact-support/](http://jetpack.me/contact-support/)
 * Thanks!
 * [@xtinedanielle](https://wordpress.org/support/users/xtinedanielle/) Your problem
   is different, since you’d like your stats to be migrated from one site to another.
   I have just done that for you. I also transferred your subscribers.
 *  [orion42](https://wordpress.org/support/users/orion42/)
 * (@orion42)
 * [12 years, 11 months ago](https://wordpress.org/support/topic/problem-restoring-jetpack-stats/#post-3770669)
 * [@jeremy](https://wordpress.org/support/users/jeremy/) Herve
 * A couple of week ago I moved my wordpress site from my subdomain ([http://blog.gak.it](http://blog.gak.it))
   to the main site ([http://gak.it](http://gak.it)).
    I’ve done redirect 301 and
   same file and database were mantained. The stats were working till today when
   I just upgraded Jetpack at last version and Jetpack asked me to disconnect and
   reconnect again. Then I lost all my stats.
 * I also had W3 Total cache. I deactivated and follow the instruction after the
   error:
 *     ```
       Your Jetpack has a glitch. Something went wrong that’s never supposed to happen. Guess you’re just lucky: xml_rpc-32601
       Try connecting again.
       ```
   
 * Anyway I’ve read that changing url you lost all the stats, but till now (till
   I had to upgrade/re-activate), It was working well.
 * It’s possible to have my stats migrate ? My old client-id was 23055691
    while
   the new one is 23055691. I have more than 2 year of stats and I really want to
   have them back. Otherwise If I move back my website in my subdomain can I re-
   activate them correctly? Thanks
 *  [orion42](https://wordpress.org/support/users/orion42/)
 * (@orion42)
 * [12 years, 11 months ago](https://wordpress.org/support/topic/problem-restoring-jetpack-stats/#post-3770670)
 * Also sent the report to WordPress contact form.
 *  [orion42](https://wordpress.org/support/users/orion42/)
 * (@orion42)
 * [12 years, 11 months ago](https://wordpress.org/support/topic/problem-restoring-jetpack-stats/#post-3770671)
 * I’ve tried to go back and run wordpress on the old addess, with same old file
   and database (so client id), but nothing, I can’t activate the stats:
 *     ```
       Invalid request, please go back and try again.
       Error Code: invalid_client
       Error Message: Unknown client_id
       ```
   
 *  Plugin Author [Jeremy Herve](https://wordpress.org/support/users/jeherve/)
 * (@jeherve)
 * Jetpack Mechanic 🚀
 * [12 years, 11 months ago](https://wordpress.org/support/topic/problem-restoring-jetpack-stats/#post-3770672)
 * [@orion42](https://wordpress.org/support/users/orion42/) I just replied to your
   email!
 *  [orion42](https://wordpress.org/support/users/orion42/)
 * (@orion42)
 * [12 years, 11 months ago](https://wordpress.org/support/topic/problem-restoring-jetpack-stats/#post-3770673)
 * Everything is fixed ! Thanks very much, You will have my eternal gratitude!
 * I wrote also for other people that should have the very same problem:
 * in the end was not the change in url or the upgrade at last version, but when
   I was trying to connect jetpack in my localhost version on my computer. This 
   disconnected the online site and create the problem.
 * After the manual fix by Jeremy (on Jetpack server), I jest disconnect and reconnect
   the account and everything, stat and subscribers went back to old ones!
 * Thanks again!
 *  [gbourne](https://wordpress.org/support/users/gbourne/)
 * (@gbourne)
 * [12 years, 11 months ago](https://wordpress.org/support/topic/problem-restoring-jetpack-stats/#post-3770682)
 * Jeremy, we are having the same issue. Our old client id is 13020629. Can you 
   help us to restore the old site stats?
 *  [gbourne](https://wordpress.org/support/users/gbourne/)
 * (@gbourne)
 * [12 years, 11 months ago](https://wordpress.org/support/topic/problem-restoring-jetpack-stats/#post-3770683)
 * We tried to manually update the “jetpack_options” value to the old client id,
   and now we get this error in site_stats page:
 * You are not a member of this site.
 * If you have just installed the WordPress.com Stats plugin, this error probably
   appeared because the API key entered in the plugin belongs to a different WordPress.
   com user account.
 * The owner of the API key must visit this site’s stats page to grant access.
 *  Plugin Author [Jeremy Herve](https://wordpress.org/support/users/jeherve/)
 * (@jeherve)
 * Jetpack Mechanic 🚀
 * [12 years, 11 months ago](https://wordpress.org/support/topic/problem-restoring-jetpack-stats/#post-3770684)
 * [@gbourne](https://wordpress.org/support/users/gbourne/) Could you please start
   your own thread, as per the [Forum Welcome](http://codex.wordpress.org/Forum_Welcome)?
   
   [http://wordpress.org/support/plugin/jetpack#postform](http://wordpress.org/support/plugin/jetpack#postform)
 * Thank you!
 *  [gbourne](https://wordpress.org/support/users/gbourne/)
 * (@gbourne)
 * [12 years, 11 months ago](https://wordpress.org/support/topic/problem-restoring-jetpack-stats/#post-3770685)
 * Hi Jeremy,
    I started a new thread.

Viewing 12 replies - 1 through 12 (of 12 total)

The topic ‘Problem Restoring Jetpack Stats’ is closed to new replies.

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## Tags

 * [jetpack stats](https://wordpress.org/support/topic-tag/jetpack-stats/)

 * 12 replies
 * 5 participants
 * Last reply from: [gbourne](https://wordpress.org/support/users/gbourne/)
 * Last activity: [12 years, 11 months ago](https://wordpress.org/support/topic/problem-restoring-jetpack-stats/#post-3770685)
 * Status: resolved