Title: Problem reseting password
Last modified: August 21, 2016

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# Problem reseting password

 *  Resolved [Joanna](https://wordpress.org/support/users/jchmarzewska/)
 * (@jchmarzewska)
 * [11 years, 12 months ago](https://wordpress.org/support/topic/problem-reseting-password/)
 * Hi …. I will start with saying that I absolutely love this plugin! I have one
   small problem with it. When user requests password reset, they get the email 
   that has a link to reset the password. When they click on the link they always
   get the message “Sorry, that key does not appear to be valid.” So they have to
   enter their email/username again, they get another email, they click on the link
   in the email and now they can reset the password.
 * Can they get the write key the first time?
    Thanks!
 * [https://wordpress.org/plugins/sb-login/](https://wordpress.org/plugins/sb-login/)

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [Fida Al Hasan](https://wordpress.org/support/users/fida02/)
 * (@fida02)
 * [11 years, 11 months ago](https://wordpress.org/support/topic/problem-reseting-password/#post-4907456)
 * Hello,
 * Please upgrade to the new version 2.5 . I hope all problems will be gone.
 *  [bdollin](https://wordpress.org/support/users/bdollin/)
 * (@bdollin)
 * [11 years, 11 months ago](https://wordpress.org/support/topic/problem-reseting-password/#post-4907480)
 * I have 2.5 and this issue still exists.
 *  “Sorry, that key does not appear to be valid.” So they have to enter their email/
   username again, they get another email, they click on the link in the email and
   now they can reset the password.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Problem reseting password’ is closed to new replies.

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## Tags

 * [resetpassword](https://wordpress.org/support/topic-tag/resetpassword/)

 * 2 replies
 * 3 participants
 * Last reply from: [bdollin](https://wordpress.org/support/users/bdollin/)
 * Last activity: [11 years, 11 months ago](https://wordpress.org/support/topic/problem-reseting-password/#post-4907480)
 * Status: resolved