Title: Problem Queue and encoding
Last modified: February 12, 2018

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# Problem Queue and encoding

 *  [web13tv](https://wordpress.org/support/users/web13tv/)
 * (@web13tv)
 * [8 years, 3 months ago](https://wordpress.org/support/topic/problem-queue-and-encoding/)
 * Hi, we have a self-hosted server, the perf it’s okay, we have change theme in
   Feb 2017 and put the SSL in November 2017.
 * Since this dates, I have a problem to target the encoding, it’s directly in Queue
   and I must click on the button to Update to continue the encoding if not it’s
   stop.
 * When I clic “Clear”, Remove …. it doesn’t work.
    I have old encoding don’t clear
   automatically
 * The theme is videopro Envatomarket.
    On the previous theme : Videopress, 0 problem.
   The plugin don’t work correctly with theme ???
 * Thks for all.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fproblem-queue-and-encoding%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  Plugin Author [Kyle Gilman](https://wordpress.org/support/users/kylegilman/)
 * (@kylegilman)
 * [8 years, 3 months ago](https://wordpress.org/support/topic/problem-queue-and-encoding/#post-9971427)
 * Did your problems start in February or November? It’s very difficult for me to
   troubleshoot encoding problems because everybody’s servers are set up differently
   and without seeing an error message it’s hard for me to guess what could be wrong.
   It’s unlikely that there’s a conflict with your theme unless your theme uses 
   some non-standard media management system. The easy way to check would be to 
   switch your theme to something else and see if your problems remain.

Viewing 1 replies (of 1 total)

The topic ‘Problem Queue and encoding’ is closed to new replies.

 * ![](https://ps.w.org/video-embed-thumbnail-generator/assets/icon.svg?rev=2965979)
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## Tags

 * [encoding](https://wordpress.org/support/topic-tag/encoding/)

 * 1 reply
 * 2 participants
 * Last reply from: [Kyle Gilman](https://wordpress.org/support/users/kylegilman/)
 * Last activity: [8 years, 3 months ago](https://wordpress.org/support/topic/problem-queue-and-encoding/#post-9971427)
 * Status: not resolved