Support » Plugin: WooCommerce » [Problem] Product falsely shown out of stock

  • Hi,

    i have a big problem.
    My product is shown out of stock when i click on the product page. The thing is, there are 5 variations of the product, and 4 are IN STOCK, and only one is not…
    And when i click on one variation/size, the “Out of Stock” disappears, but for a new visitor it looks as if the product is out of stock.
    I can even make the availabilty “In Stock” and not “default” and it’s still showing Out of Stock…

    Appreciate any help

    Thanks πŸ™‚

    Here’s the link to the product:
    https://vieri.com/product/clouds-ring-stackable-2/

    https://wordpress.org/plugins/woocommerce/

Viewing 2 replies - 1 through 2 (of 2 total)
  • Oh, and heres my System Status Report…

    ### WordPress Environment ###
    
    Home URL: https://vieri.com
    Site URL: https://vieri.com
    WC Version: 2.5.5
    Log Directory Writable: βœ”
    WP Version: 4.4.2
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    Language: en_US
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 5.3.24 - We recommend a minimum PHP version of 5.4. See: How to update your PHP version
    PHP Post Max Size: 64 MB
    PHP Time Limit: 360
    PHP Max Input Vars: 16384
    SUHOSIN Installed: –
    MySQL Version: 5.6.27
    Max Upload Size: 64 MB
    Default Timezone is UTC: βœ”
    fsockopen/cURL: βœ”
    SoapClient: βœ”
    DOMDocument: βœ”
    GZip: βœ”
    Multibyte String: βœ”
    Remote Post: βœ”
    Remote Get: βœ”
    
    ### Database ###
    
    WC Database Version: 2.5.5
    :
    woocommerce_sessions: βœ”
    woocommerce_api_keys: βœ”
    woocommerce_attribute_taxonomies: βœ”
    woocommerce_termmeta: βœ”
    woocommerce_downloadable_product_permissions: βœ”
    woocommerce_order_items: βœ”
    woocommerce_order_itemmeta: βœ”
    woocommerce_tax_rates: βœ”
    woocommerce_tax_rate_locations: βœ”
    
    ### Active Plugins (42) ###
    
    Gravity Forms: by rocketgenius – 1.9.10.15
    Reminder for WooCommerce Unpaid Orders: by MB CrΓ©ation – 2.7.1
    iThemes Security: by iThemes – 5.3.6
    Categories Images: by Muhammad Said El Zahlan – 2.5.3
    CategoryTinymce: by Kevin Heath – 3.6.4
    Custom Post Type UI: by WebDevStudios – 1.3.3
    Custom Taxonomy Order NE: by Marcel Pol – 2.7.6
    Google Tag Manager for WordPress: by Thomas Geiger – 1.2
    Email Log: by Sudar – 1.8.2
    Instagram Feed: by Smash Balloon – 1.4.6.1
    VarkTech Maximum Purchase for WooCommerce: by Vark – 1.07.5
    Menu Image: by Alex Davyskiba aka Zviryatko – 2.6.3
    Meteor Slides: by Josh Leuze – 1.5.6
    Newsletter: by Stefano Lissa – 3.8.0
    Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 2.2.6
    Simple Custom Post Order: by Sameer Humagain – 2.3
    Simple Share Buttons Adder: by Simple Share Buttons – 6.0.0
    WPML Multilingual CMS: by OnTheGoSystems – 3.3.7
    Tabby Responsive Tabs: by cubecolour – 1.2.3
    WooCommerce Table Rate Shipping by Mangohour: by mangohour – 1.2.1
    WC Fields Factory: by Saravana Kumar K – 1.3.0
    WooCommerce Product Feed: by WebAppick – 1.5.16
    WooChimp: by RightPress – 2.1
    WooCommerce EU VAT Compliance (Free): by David Anderson – 1.10.21
    WooCommerce Heidelpay Gateway: by Hinnerk Altenburg – 1.0.0
    WooCommerce Germanized: by Vendidero – 1.6.1
    WooCommerce Multilingual: by OnTheGoSystems – 3.7.12
    WooCommerce PDF Invoices: by Bas Elbers – 2.4.5
    WooCommerce Shipping Tracking: by Lagudi Domenico – 5.5
    WooCommerce Smart Coupons: by WooThemes – 3.0.12 – 3.1.2 is available
    WooCommerce WooCart Popup Lite: by Festi – 1.1
    WooCommerce: by WooThemes – 2.5.5
    WP Woocommerce to Google merchant center-pro: by asaquzzaman – 0.5.2
    WooThemes Helper: by WooThemes – 1.6.2
    WordPress Importer: by wordpressdotorg – 0.6.1
    Yoast SEO: by Team Yoast – 3.2.3
    WP-Mail-SMTP: by Callum Macdonald – 0.9.5
    WPML Media: by OnTheGoSystems – 2.1.20
    WPML String Translation: by OnTheGoSystems – 2.3.7
    WPML Translation Management: by OnTheGoSystems – 2.1.6
    YITH WooCommerce Wishlist: by YITHEMES – 2.0.15
    Advanced Custom Fields: by Elliot Condon – 4.4.7
    
    ### Settings ###
    
    Force SSL: βœ”
    Currency: EUR (€)
    Currency Position: left_space
    Thousand Separator: .
    Decimal Separator: ,
    Number of Decimals: 2
    
    ### API ###
    
    API Enabled: βœ”
    API Version: 3.1.0
    
    ### WC Pages ###
    
    Shop Base: #619 - /shop/
    Cart: #669 - /cart/
    Checkout: #670 - /checkout/
    My Account: #671 - /my-account/
    
    ### Taxonomies ###
    
    Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    ### Theme ###
    
    Name: Vieri
    Version: 1.0
    Author URL: http://www.digitaleheimat.de/
    Child Theme: βœ• – If you're modifying WooCommerce on a parent theme you didn't build personally
    then we recommend using a child theme. See: How to create a child theme
    
    WooCommerce Support: Not Declared
    
    ### Templates ###
    
    Overrides: vieri-new/woocommerce/archive-product.php
    vieri-new/woocommerce/cart/cart-empty.php
    vieri-new/woocommerce/cart/cart-totals.php
    vieri-new/woocommerce/cart/cart.php
    vieri-new/woocommerce/cart/proceed-to-checkout-button.php
    vieri-new/woocommerce/checkout/form-billing.php
    vieri-new/woocommerce/checkout/form-checkout.php
    vieri-new/woocommerce/checkout/payment-method.php
    vieri-new/woocommerce/checkout/payment.php version 2.3.0 is out of date. The core version is 2.5.0
    vieri-new/woocommerce/checkout/review-order.php
    vieri-new/woocommerce/content-product.php version 2.4.0 is out of date. The core version is 2.5.0
    vieri-new/woocommerce/content-single-product.php
    vieri-new/woocommerce/emails/admin-cancelled-order.php version 2.4.0 is out of date. The core version is 2.5.0
    vieri-new/woocommerce/emails/admin-new-order.php
    vieri-new/woocommerce/emails/customer-completed-order.php
    vieri-new/woocommerce/emails/customer-invoice.php version 2.4.0 is out of date. The core version is 2.5.0
    vieri-new/woocommerce/emails/customer-new-account.php
    vieri-new/woocommerce/emails/customer-note.php version 2.4.0 is out of date. The core version is 2.5.0
    vieri-new/woocommerce/emails/customer-processing-order.php version 2.4.0 is out of date. The core version is 2.5.0
    vieri-new/woocommerce/emails/customer-refunded-order.php version 2.4.0 is out of date. The core version is 2.5.0
    vieri-new/woocommerce/emails/customer-reset-password.php
    vieri-new/woocommerce/emails/email-addresses.php
    vieri-new/woocommerce/emails/email-footer.php
    vieri-new/woocommerce/emails/email-header.php
    vieri-new/woocommerce/emails/email-order-items.php
    vieri-new/woocommerce/emails/email-styles.php
    vieri-new/woocommerce/emails/plain/admin-cancelled-order.php version 2.3.0 is out of date. The core version is 2.5.0
    vieri-new/woocommerce/emails/plain/admin-new-order.php version 2.3.0 is out of date. The core version is 2.5.0
    vieri-new/woocommerce/emails/plain/customer-completed-order.php version 2.3.0 is out of date. The core version is 2.5.0
    vieri-new/woocommerce/emails/plain/customer-invoice.php version 2.2.0 is out of date. The core version is 2.5.0
    vieri-new/woocommerce/emails/plain/customer-new-account.php
    vieri-new/woocommerce/emails/plain/customer-note.php version 2.3.0 is out of date. The core version is 2.5.0
    vieri-new/woocommerce/emails/plain/customer-processing-order.php version 2.3.0 is out of date. The core version is 2.5.0
    vieri-new/woocommerce/emails/plain/customer-refunded-order.php version 2.4.0 is out of date. The core version is 2.5.0
    vieri-new/woocommerce/emails/plain/customer-reset-password.php
    vieri-new/woocommerce/emails/plain/email-addresses.php
    vieri-new/woocommerce/emails/plain/email-order-items.php
    vieri-new/woocommerce/loop/loop-end.php
    vieri-new/woocommerce/loop/loop-start.php
    vieri-new/woocommerce/myaccount/form-edit-account.php version 2.2.7 is out of date. The core version is 2.5.1
    vieri-new/woocommerce/myaccount/form-edit-address.php
    vieri-new/woocommerce/myaccount/form-login.php
    vieri-new/woocommerce/myaccount/form-lost-password.php
    vieri-new/woocommerce/myaccount/my-account.php
    vieri-new/woocommerce/myaccount/my-address.php
    vieri-new/woocommerce/notices/error.php
    vieri-new/woocommerce/notices/notice.php
    vieri-new/woocommerce/notices/success.php
    vieri-new/woocommerce/single-product/add-to-cart/variable.php version 2.1.0 is out of date. The core version is 2.5.0
    vieri-new/woocommerce/single-product/price.php version 1.6.4 is out of date. The core version is 2.4.9
    vieri-new/woocommerce/single-product/product-image.php
    vieri-new/woocommerce/single-product/related.php
    vieri-new/woocommerce/single-product/short-description.php
    vieri-new/woocommerce/single-product/up-sells.php
    vieri-new/woocommerce/single-product.php
    vieri-new/woocommerce/taxonomy-product_cat.php
    
    : Learn how to update outdated templates

    Caleb Burks

    (@icaleb)

    Automattic Happiness Engineer

    My product page only shows “out of stock” when I select the specific variation that is out of stock. I’m thinking you may have something else causing this issue.

    Try temporarily switching back to the WordPress Twenty Sixteen Theme, or Storefront, and disable all plugins except for WooCommerce. If that resolves the issue, then slowly re-enable features until you find the one that’s causing the conflict.

    Also – you could maybe set some default on the variable product so it appears in stock from the start.

Viewing 2 replies - 1 through 2 (of 2 total)
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