Support » Plugin: YITH WooCommerce Zoom Magnifier » Problem zooming in product image on variable products

  • Resolved lucianamssouza


    I am attempting to get the zoom to work on variable products, but it apparently is unable to correclty select the image file name.

    I disabled all plugins but woocommerce and switched to Twenty sixteen theme, but the problem persists.

    On the browser console I see the following error:

    Failed to load resource: the server responded with a status of 404 ()

    The file it tries to load is:

    After I click on the thumbnail, the image loads correctly.

    This only happens with variable products, simple products are working perfectly.

    The page I need help with: [log in to see the link]

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  • Plugin Author YITHEMES


    Hello there,

    hope you are doing well 🙂

    Unfortunately, we can’t replicate the problem in a local site.
    As you can see in the following video, we have Twenty Sixteen theme activated and a variable product:

    YITH WooCommerce Zoom Magnifier is working in the right way for variable products.

    Please, try to install WooCommerce and YITH WooCommerce Zoom Magnifier in a new clean site and check if the problem persists.

    Let us know.

    Have a great day!

Viewing 1 replies (of 1 total)
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