Title: Problem Pre-populating billing data
Last modified: January 19, 2022

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# Problem Pre-populating billing data

 *  Resolved [seb1426](https://wordpress.org/support/users/seb1426/)
 * (@seb1426)
 * [4 years, 3 months ago](https://wordpress.org/support/topic/problem-pre-populating-billing-data/)
 * Hello, recently i’ve been trying to pre-fill the billing data in the checkout
   fields in my page. I followed this video and it works:
 * [https://www.youtube.com/watch?v=c3mpsqK0pXA](https://www.youtube.com/watch?v=c3mpsqK0pXA)
 * but the problem is when i send the order to woocommerce, it won’t save the custom
   pre-filled data, like the “billing_id_type” or the “billing_company”. I tried
   prefilling the fields with javascript and the “woocommerce_checkout_get_value”
   hook but it didn’t work neither. One example of this problem is the following,
   where in between “Tipo cliente” and “billing_dni” it must be “billing_company”
   and “billing_id_type” (this last field is a custom field, billing company isn’t
   but it still fails):
 * [https://imgur.com/roqT8vv](https://imgur.com/roqT8vv)
 * Can you please help me to fix this problem please? i really need to save this
   custom data in the woocommerce order.
    -  This topic was modified 4 years, 3 months ago by [seb1426](https://wordpress.org/support/users/seb1426/).

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [Igor H](https://wordpress.org/support/users/ihereira/)
 * (@ihereira)
 * [4 years, 3 months ago](https://wordpress.org/support/topic/problem-pre-populating-billing-data/#post-15274585)
 * Hello there,
 * This is pretty strange.
 * You can perform a conflict test, please follow these steps below:
    - Temporarily switch your theme to [Storefront](https://www.woocommerce.com/storefront/)
    - Disable all plugins except for WooCommerce
    - Repeat the action that is causing the problem
 * If after running the test you’re not seeing the same problem, then you know the
   problem was with the plugins and/or theme you deactivated. To figure out which
   plugin is causing the problem, reactivate your other plugins one by one, testing
   after each, until you find the one causing conflict. [You can find a more detailed explanation on how to do a conflict test here.](https://docs.woocommerce.com/document/how-to-test-for-conflicts/)
 * Let us know if there are any questions.
 *  [MayKato](https://wordpress.org/support/users/maykato/)
 * (@maykato)
 * [4 years, 3 months ago](https://wordpress.org/support/topic/problem-pre-populating-billing-data/#post-15306739)
 * We’ve not heard back from you in a while, so I’m marking this thread as resolved.
   Hopefully, you were able to find a solution to your problem! If you have further
   questions, please feel free to open a new topic.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Problem Pre-populating billing data’ is closed to new replies.

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 * 2 replies
 * 3 participants
 * Last reply from: [MayKato](https://wordpress.org/support/users/maykato/)
 * Last activity: [4 years, 3 months ago](https://wordpress.org/support/topic/problem-pre-populating-billing-data/#post-15306739)
 * Status: resolved