Title: Problem: Please update the database Last modified: August 22, 2016 --- # Problem: Please update the database * Resolved [RonaldS](https://wordpress.org/support/users/norus/) * (@norus) * [11 years, 2 months ago](https://wordpress.org/support/topic/problem-please-update-the-database/) * Hi, this morning I get the message “Please update the database of the User Access Manager. Click here to proceed” Reset User Access Manager Yes No Warning: The reset of the User Access Manager can not be undone. All settings and user groups will permanently lost. Update User Access Manager database Update network wide Update current blog No Clicked on Update Updates the database of the User Access Manager. Please backup your database before you perform the update. * I started this, but this message stays alive since then. I am running WP4.1.1 Have no idea how to solve this. * [https://wordpress.org/plugins/user-access-manager/](https://wordpress.org/plugins/user-access-manager/) Viewing 15 replies - 16 through 30 (of 39 total) [←](https://wordpress.org/support/topic/problem-please-update-the-database/?output_format=md) [1](https://wordpress.org/support/topic/problem-please-update-the-database/?output_format=md) 2 [3](https://wordpress.org/support/topic/problem-please-update-the-database/page/3/?output_format=md) [→](https://wordpress.org/support/topic/problem-please-update-the-database/page/3/?output_format=md) * [optiguy](https://wordpress.org/support/users/optiguy/) * (@optiguy) * [11 years, 2 months ago](https://wordpress.org/support/topic/problem-please-update-the-database/page/2/#post-5829973) * You can have access to my developer site, where I just upgraded the plugin : User information here : [REMOVED] * Plugin Author [gm_alex](https://wordpress.org/support/users/gm_alex/) * (@gm_alex) * [11 years, 2 months ago](https://wordpress.org/support/topic/problem-please-update-the-database/page/2/#post-5829974) * Okay waiting for the mails. * Plugin Author [gm_alex](https://wordpress.org/support/users/gm_alex/) * (@gm_alex) * [11 years, 2 months ago](https://wordpress.org/support/topic/problem-please-update-the-database/page/2/#post-5829975) * Still no mail. * Plugin Author [gm_alex](https://wordpress.org/support/users/gm_alex/) * (@gm_alex) * [11 years, 2 months ago](https://wordpress.org/support/topic/problem-please-update-the-database/page/2/#post-5829977) * Account is gone… * [optiguy](https://wordpress.org/support/users/optiguy/) * (@optiguy) * [11 years, 2 months ago](https://wordpress.org/support/topic/problem-please-update-the-database/page/2/#post-5829978) * Sorry for that. I thought you already got access. And sorry for my stupidity, but where do i find your email? * Plugin Author [gm_alex](https://wordpress.org/support/users/gm_alex/) * (@gm_alex) * [11 years, 2 months ago](https://wordpress.org/support/topic/problem-please-update-the-database/page/2/#post-5829980) * Just use [wpuam@forward.cat](https://wordpress.org/support/topic/problem-please-update-the-database/page/2/wpuam@forward.cat?output_format=md) * [optiguy](https://wordpress.org/support/users/optiguy/) * (@optiguy) * [11 years, 2 months ago](https://wordpress.org/support/topic/problem-please-update-the-database/page/2/#post-5829981) * I’ve emailed the details to the mail 🙂 * [buegelmann](https://wordpress.org/support/users/buegelmann/) * (@buegelmann) * [11 years, 2 months ago](https://wordpress.org/support/topic/problem-please-update-the-database/page/2/#post-5829982) * After updating UAM and updating DB it’s not possible to set up the wordpress role in the defined usergroups in the UAM plugin and it’s even not possible to setup the wordpress user to set a defined user group to an wordpress user. its really a desaster for me now. it would be great, if you have a solution for this problem. Thanks so far * Plugin Author [gm_alex](https://wordpress.org/support/users/gm_alex/) * (@gm_alex) * [11 years, 2 months ago](https://wordpress.org/support/topic/problem-please-update-the-database/page/2/#post-5829983) * Thanks, I was able to fix the problem for you. New version is on the way. * [buegelmann](https://wordpress.org/support/users/buegelmann/) * (@buegelmann) * [11 years, 2 months ago](https://wordpress.org/support/topic/problem-please-update-the-database/page/2/#post-5829984) * Great!!! Thanks for the quick reply! * [optiguy](https://wordpress.org/support/users/optiguy/) * (@optiguy) * [11 years, 2 months ago](https://wordpress.org/support/topic/problem-please-update-the-database/page/2/#post-5829985) * This is just some work for a client, which already had the extension. But i would gladly say thanks for my client and me. Thanks in advance for the update. * [buegelmann](https://wordpress.org/support/users/buegelmann/) * (@buegelmann) * [11 years, 2 months ago](https://wordpress.org/support/topic/problem-please-update-the-database/page/2/#post-5829999) * Sorry Alex, but the problem after updating to 1.2.6.4 still exists. If you check any box in the user group administration of UAM or in the wordpress user administration, after savin al the boxes are unchecked. You can’t set up the roles 🙁 Any idea what causes the issue. I also tried to remove and reinstall the UAM plugin. Same behavior. I also tried to create a new user in WP–> same. The boxes you want to check are unchecked after saving the settings. * Plugin Author [gm_alex](https://wordpress.org/support/users/gm_alex/) * (@gm_alex) * [11 years, 2 months ago](https://wordpress.org/support/topic/problem-please-update-the-database/page/2/#post-5830009) * [@buegelmann](https://wordpress.org/support/users/buegelmann/) I didn’t answer you above. The problem here is resolved, for you problem there is an other thread. * [tjachimiak](https://wordpress.org/support/users/tjachimiak/) * (@tjachimiak) * [11 years, 2 months ago](https://wordpress.org/support/topic/problem-please-update-the-database/page/2/#post-5830028) * [@gm_alex](https://wordpress.org/support/users/gm_alex/) **Hola’ from Coastal NC!** * When your plugin asks to backup the UAM database, is it talking about the whole WP database? I use PhPMyAdmin and I only see my site DB, the info and performance schema, MySQL DB and the PhPMyAdmin DB. I would like to back it up before I update the DB that it is asking me to do in case I experience issues like our other friends above. * Also, I would really love to bounce some simple questions off of you when you have time regarding using departmental groups to manage their pages only. I have the groups set up and selected on each of their pages, but my Police Dept group can change pages assigned to our Public Services group. I am doing something stupid, I am sure. Just need a bit of guy-dense. Can we do email? It’s much faster for me to respond. Thanks, man. * **Todd Jachimiak**, Network Admin/Webmaster City of Havelock, NC [http://www.havelocknc.us](http://www.havelocknc.us) * [gatelli](https://wordpress.org/support/users/gatelli/) * (@gatelli) * [11 years, 2 months ago](https://wordpress.org/support/topic/problem-please-update-the-database/page/2/#post-5830035) * Same for me v1.2.6.4 What do I have to do ? Update network wide ? Update current blog ? Thanks Viewing 15 replies - 16 through 30 (of 39 total) [←](https://wordpress.org/support/topic/problem-please-update-the-database/?output_format=md) [1](https://wordpress.org/support/topic/problem-please-update-the-database/?output_format=md) 2 [3](https://wordpress.org/support/topic/problem-please-update-the-database/page/3/?output_format=md) [→](https://wordpress.org/support/topic/problem-please-update-the-database/page/3/?output_format=md) The topic ‘Problem: Please update the database’ is closed to new replies. * ![](https://ps.w.org/user-access-manager/assets/icon.svg?rev=1563783) * [User Access Manager](https://wordpress.org/plugins/user-access-manager/) * [Frequently Asked Questions](https://wordpress.org/plugins/user-access-manager/#faq) * [Support Threads](https://wordpress.org/support/plugin/user-access-manager/) * [Active Topics](https://wordpress.org/support/plugin/user-access-manager/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/user-access-manager/unresolved/) * [Reviews](https://wordpress.org/support/plugin/user-access-manager/reviews/) * 39 replies * 15 participants * Last reply from: [pistolero](https://wordpress.org/support/users/pistolero85/) * Last activity: [10 years, 7 months ago](https://wordpress.org/support/topic/problem-please-update-the-database/page/3/#post-5830213) * Status: resolved