Problem on checkout (only on mobile device)

  • Resolved George Emmanouilidis

    (@giorgos611)


    3 years, 7 months ago

    Hello, if someone make an order from mobile and fill the details the site crashed.

    Maybe, if fill the POSTAL CODE.

    Crashed and cant finish the order.

    My theme is FLATSOME.

    Ty in advance

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support John Coy a11n

    (@johndcoy)

    Automattic Happiness Engineer

    3 years, 6 months ago

    Hi @giorgos611

    Typically issues like this are caused by a theme or plugin conflict. Try switching back to a default theme like Twenty Twenty and disabling all plugins except for WooCommerce to see if this resolves the problem.

    If this fixes the issue, then re-enable each plugin one at a time, then the theme, until you find the one that’s causing the conflict.

    Here is a link that better outlines that process:

    https://docs.woocommerce.com/document/woocommerce-self-service-guide/#section-4

    You can then contact the developer of the conflicting plugin or theme.

    Plugin Support con

    (@conschneider)

    Engineer

    3 years, 6 months ago

    Hi there,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Kind regards,

Viewing 2 replies - 1 through 2 (of 2 total)
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