Support » Plugin: WooCommerce » Problem of compatibility between woocommerce and elementor

  • Resolved alejohurtado912

    (@alejohurtado912)


    Good afternoon days or nights, I hope you can help me with my problem, it turns out that the elementor editor stopped working, when doing the tests I deactivated all the add-ons, and activating one by one I realized that the problem is precisely with the woocormmerce add-on, when deactivating it the editor works perfectly, when activating it again it stops working.

    thank you very much for the collaboration.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support mother.of.code

    (@imazed)

    The Mother of Code | Automattic Happiness Engineer

    Hey there!

    Compatibility issues between two plugins are notoriously difficult to pin down. We’d typically ask you to get in touch with Elementor directly, but in this case I’ve had a look around to see if there are any clues as to why this is.

    There are no known issues between the two plugins, but there are some elements that may be getting in the way. You mentioned having switched off plugins, but themes can also cause trouble. Can you switch to the Twenty Nineteen theme to see if that makes a difference?

    Otherwise, it helps if we can look at your system status report. You can find it under

    WP Admin > WooCommerce > Status > Get system report > Copy for support

    . Thanks!

    Hello

    Of course, if I attach the report:

    
    ### WordPress Environment ###
    
    WordPress address (URL): http://prueba.ellarivkin.com
    Site address (URL): http://prueba.ellarivkin.com
    WC Version: 3.8.1
    REST API Version: ✔ 1.0.2
    Log Directory Writable: ✔
    WP Version: ❌ 5.3 - There is a newer version of WordPress available (5.3.2)
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.3.8
    PHP Post Max Size: 32 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.62.0
    OpenSSL/1.0.2k
    
    SUHOSIN Installed: –
    MySQL Version: 5.6.45-cll-lve
    Max Upload Size: 32 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 3.8.1
    WC Database Prefix: wp_1zfy306hvw_
    MaxMind GeoIP Database: ✔
    Total Database Size: 20.94MB
    Database Data Size: 20.41MB
    Database Index Size: 0.53MB
    wp_1zfy306hvw_woocommerce_sessions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_1zfy306hvw_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_1zfy306hvw_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_1zfy306hvw_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_1zfy306hvw_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_1zfy306hvw_woocommerce_order_itemmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_1zfy306hvw_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_1zfy306hvw_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_1zfy306hvw_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_1zfy306hvw_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_1zfy306hvw_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_1zfy306hvw_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_1zfy306hvw_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_1zfy306hvw_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_1zfy306hvw_commentmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_1zfy306hvw_comments: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_1zfy306hvw_ewwwio_images: Data: 0.16MB + Index: 0.07MB + Engine MyISAM
    wp_1zfy306hvw_ewwwio_queue: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_1zfy306hvw_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_1zfy306hvw_options: Data: 2.06MB + Index: 0.08MB + Engine InnoDB
    wp_1zfy306hvw_postmeta: Data: 14.97MB + Index: 0.21MB + Engine MyISAM
    wp_1zfy306hvw_posts: Data: 3.18MB + Index: 0.08MB + Engine MyISAM
    wp_1zfy306hvw_smush_dir_images: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_1zfy306hvw_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_1zfy306hvw_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_1zfy306hvw_term_relationships: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_1zfy306hvw_term_taxonomy: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_1zfy306hvw_usermeta: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    wp_1zfy306hvw_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_1zfy306hvw_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_1zfy306hvw_wc_product_meta_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_1zfy306hvw_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_1zfy306hvw_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_1zfy306hvw_yoast_seo_links: Data: 0.03MB + Index: 0.01MB + Engine MyISAM
    wp_1zfy306hvw_yoast_seo_meta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    
    ### Security ###
    
    Secure connection (HTTPS): ❌
    					Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.
    Hide errors from visitors: ✔
    
    ### Active Plugins (21) ###
    
    Contact Form 7: by Takayuki Miyoshi – 5.1.6
    Elementor: by Elementor.com – 2.8.2
    Enable Media Replace: by ShortPixel – 3.3.7
    Elementor - Header, Footer & Blocks: by Brainstorm Force
    Nikhil Chavan – 1.2.1
    
    JetBlocks For Elementor: by Crocoblock – 1.2.0
    JetBlog For Elementor: by Crocoblock – 2.2.0
    Jet Data Importer: by Zemez – 1.2.2
    JetElements For Elementor: by Crocoblock – 2.2.1
    Jet Plugins Wizard: by Zemez – 1.2.2
    JetTabs For Elementor: by Crocoblock – 2.1.0
    JetTricks: by Crocoblock – 1.2.5
    Jetpack by WordPress.com: by Automattic – 8.0
    Kava Extra: by Zemez – 1.0.5
    Simple Universal Google Analytics: by naa986 – 1.0.4
    W3 Total Cache: by BoldGrid – 0.11.0
    WooCommerce Stripe Gateway: by WooCommerce – 4.3.1
    WooCommerce Services: by Automattic – 1.22.1 – 1.22.2 is available
    WooCommerce: by Automattic – 3.8.1
    Yoast SEO: by Team Yoast – 12.6.2
    WP Google Analytics Events: by PineWise – 2.6.0
    WP101 Video Tutorials: by WP101Plugin.com – 0.3
    
    ### Inactive Plugins (0) ###
    
    ### Dropin Plugins (2) ###
    
    advanced-cache.php: advanced-cache.php
    object-cache.php: APCu Object Cache
    
    ### Must Use Plugins (1) ###
    
    System Plugin: by  – 3.12.0
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop base: #1988 - /shop/
    Cart: #1989 - /cart/
    Checkout: #1990 - /checkout/
    My account: #1991 - /my-account/
    Terms and conditions: ❌ Page not set
    

    ### WordPress Environment ###

    WordPress address (URL): http://prueba.ellarivkin.com
    Site address (URL): http://prueba.ellarivkin.com
    WC Version: 3.8.1
    REST API Version: ✔ 1.0.2
    Log Directory Writable: ✔
    WP Version: ❌ 5.3 – There is a newer version of WordPress available (5.3.2)
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –

    ### Server Environment ###

    Server Info: Apache
    PHP Version: 7.3.8
    PHP Post Max Size: 32 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.62.0
    OpenSSL/1.0.2k

    SUHOSIN Installed: –
    MySQL Version: 5.6.45-cll-lve
    Max Upload Size: 32 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔

    ### Database ###

    WC Database Version: 3.8.1
    WC Database Prefix: wp_1zfy306hvw_
    MaxMind GeoIP Database: ✔
    Total Database Size: 20.94MB
    Database Data Size: 20.41MB
    Database Index Size: 0.53MB
    wp_1zfy306hvw_woocommerce_sessions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_1zfy306hvw_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_1zfy306hvw_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_1zfy306hvw_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_1zfy306hvw_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_1zfy306hvw_woocommerce_order_itemmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_1zfy306hvw_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_1zfy306hvw_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_1zfy306hvw_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_1zfy306hvw_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_1zfy306hvw_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_1zfy306hvw_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_1zfy306hvw_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_1zfy306hvw_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_1zfy306hvw_commentmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_1zfy306hvw_comments: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_1zfy306hvw_ewwwio_images: Data: 0.16MB + Index: 0.07MB + Engine MyISAM
    wp_1zfy306hvw_ewwwio_queue: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_1zfy306hvw_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_1zfy306hvw_options: Data: 2.06MB + Index: 0.08MB + Engine InnoDB
    wp_1zfy306hvw_postmeta: Data: 14.97MB + Index: 0.21MB + Engine MyISAM
    wp_1zfy306hvw_posts: Data: 3.18MB + Index: 0.08MB + Engine MyISAM
    wp_1zfy306hvw_smush_dir_images: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_1zfy306hvw_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_1zfy306hvw_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_1zfy306hvw_term_relationships: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_1zfy306hvw_term_taxonomy: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_1zfy306hvw_usermeta: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    wp_1zfy306hvw_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_1zfy306hvw_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_1zfy306hvw_wc_product_meta_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_1zfy306hvw_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_1zfy306hvw_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_1zfy306hvw_yoast_seo_links: Data: 0.03MB + Index: 0.01MB + Engine MyISAM
    wp_1zfy306hvw_yoast_seo_meta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM

    ### Security ###

    Secure connection (HTTPS): ❌
    Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.
    Hide errors from visitors: ✔

    ### Active Plugins (21) ###

    Contact Form 7: by Takayuki Miyoshi – 5.1.6
    Elementor: by Elementor.com – 2.8.2
    Enable Media Replace: by ShortPixel – 3.3.7
    Elementor – Header, Footer & Blocks: by Brainstorm Force
    Nikhil Chavan – 1.2.1

    JetBlocks For Elementor: by Crocoblock – 1.2.0
    JetBlog For Elementor: by Crocoblock – 2.2.0
    Jet Data Importer: by Zemez – 1.2.2
    JetElements For Elementor: by Crocoblock – 2.2.1
    Jet Plugins Wizard: by Zemez – 1.2.2
    JetTabs For Elementor: by Crocoblock – 2.1.0
    JetTricks: by Crocoblock – 1.2.5
    Jetpack by WordPress.com: by Automattic – 8.0
    Kava Extra: by Zemez – 1.0.5
    Simple Universal Google Analytics: by naa986 – 1.0.4
    W3 Total Cache: by BoldGrid – 0.11.0
    WooCommerce Stripe Gateway: by WooCommerce – 4.3.1
    WooCommerce Services: by Automattic – 1.22.1 – 1.22.2 is available
    WooCommerce: by Automattic – 3.8.1
    Yoast SEO: by Team Yoast – 12.6.2
    WP Google Analytics Events: by PineWise – 2.6.0
    WP101 Video Tutorials: by WP101Plugin.com – 0.3

    ### Inactive Plugins (0) ###

    ### Dropin Plugins (2) ###

    advanced-cache.php: advanced-cache.php
    object-cache.php: APCu Object Cache

    ### Must Use Plugins (1) ###

    System Plugin: by – 3.12.0

    ### Settings ###

    API Enabled: –
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    Connected to WooCommerce.com: –

    ### WC Pages ###

    Shop base: #1988 – /shop/
    Cart: #1989 – /cart/
    Checkout: #1990 – /checkout/
    My account: #1991 – /my-account/
    Terms and conditions: ❌ Page not set

    ### Theme ###

    Name: Bettum
    Version: 1.0.0
    Author URL: https://zemez.io/wordpress
    Child Theme: ✔
    Parent Theme Name: Kava
    Parent Theme Version: 1.2.8
    Parent Theme Author URL:
    WooCommerce Support: ✔

    ### Templates ###

    Overrides: –

    ### Action Scheduler ###

    Complete: 1
    Oldest: 2019-12-06 22:06:53 +0000
    Newest: 2019-12-06 22:06:53 +0000

    Pending: 0
    Oldest: –
    Newest: –

    Canceled: 0
    Oldest: –
    Newest: –

    In-progress: 0
    Oldest: –
    Newest: –

    Failed: 0
    Oldest: –
    Newest: –

    
    
    Plugin Support mother.of.code

    (@imazed)

    The Mother of Code | Automattic Happiness Engineer

    Thanks!

    Can you please confirm that you have gone through these exact steps:

    1. Temporarily switch your theme back to the Storefront theme (it’s free)
    2. Disable all plugins (even the ones you don’t think have any effect) except for WooCommerce
    3. Test to see if the issue has been resolved.
    4. If that resolves the issue, then slowly re-enable features until you find the one that’s causing the conflict.

    Thank you very much for responding. I had already done the test but otherwise when I tried it as you say I left mainly active the elementor, elementor header and footer, and woocommerce add-ons, and they work well by activating one by one I noticed that there are 3 plugins that generate this incompatibility when woocommerce is active, the strange thing is that if woocommerce is inactive all the plugins work well it only generates this incompatibility when I activate woocomerce with these 3 add-ons in question are
    W3 total cache, woocommerce stripe. yoast

    Plugin Support m155y5

    (@m155y5)

    Automattic Happiness Engineer

    Hi @alejohurtado912 – thanks for checking that.

    If you disable minification in your W3 Total Cache Settings, does the problem persist?

    Or you can try setting the minification options per our documentation here: https://docs.woocommerce.com/document/configuring-caching-plugins/#section-2

    Plugin Support Austin M

    (@apmwebdev)

    We haven’t heard back from you in a while, so I’m going to mark this as resolved. Feel free to start a new thread if you have any further questions!

Viewing 6 replies - 1 through 6 (of 6 total)
  • You must be logged in to reply to this topic.