problem of changing automatically orders from failed to cancelled

Hi there,

but remains failed even after 60 minutes established in WooCommerce> Settings> Products> Inventory.

From what I see this is by design: https://docs.woocommerce.com/document/managing-orders/
The cancelled status only applies to: “Canceled — Canceled by an admin or the customer – stock is increased, no further action required.”

If you want the orders to move to cancelled, you need to add something that manages this for you.

Kind regards,

Thanks for the explanation @andrianiannalisayahooit.

Just to check, when you go to WooCommerce → Tools → Scheduled Actions, do you find some failed actions related to woocommerce_cancel_unpaid_orders?

If so, you may want to loop in your host on this to check if there’s anything preventing their execution on their side.

Let us know what you find.
Thanks.

Thanks for getting back.

That would indicate that the scheduled actions are working okay.

One more check, when you open these persisting Pending orders, which payment methods were used to pay for them? Could they have been placed either with Cash on Delivery or Direct Bank Transfer?

Thanks.

We appreciate the clarifications.

It would seem that in such cases, the payment transactions would fail, thus the order status would be Failed rather than Pending. Note that the cancellation due to the Hold Stock timeout occurs for the Pending orders.

Maybe you could share a screenshot of the order notes of one order that’s in Pending status and has not been canceled so that we can assess further. Be sure to blur any sensitive details in the order notes.

Thanks.

Hi @andrianiannalisayahooit,

Thanks for sending the screenshot. I see that the payment was by credit card.

the transaction is not completed or because there is not enough credit in the credit card, or because the bank has not authorized the transaction or because the credit card data is not entered and therefore the payment it is not completed.

Putting together the pieces, normally, the payment gateway that’s processing the transaction should set such orders to Failed rather than Pending payment as illustrated below:

Link to image.

Further, there ought to be some accompanying order notes from the payment gateway plugin explaining the cause of the payment failure.

Thus, given the info at hand, I would suggest reaching the payment plugin to see if their plugin is functioning as intended.

Thanks.