Title: problem notification email fields
Last modified: June 25, 2024

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# problem notification email fields

 *  Resolved [guillaume72](https://wordpress.org/support/users/guillaume72/)
 * (@guillaume72)
 * [1 year, 10 months ago](https://wordpress.org/support/topic/problem-notification-email-fields/)
 * Hi
   In the configuration of the email sent after a quote request, the “first name”,“
   last name”, “email” and “phone” fields appear correctly.However, the “message”
   field does not appear! In the configuration I declared it with @order_comments
   and nothing appears. Is it a bug? Did I call the message field wrong?Regards

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Author [ELEXtensions](https://wordpress.org/support/users/elextensions/)
 * (@elextensions)
 * [1 year, 10 months ago](https://wordpress.org/support/topic/problem-notification-email-fields/#post-17851387)
 * Hello [@guillaume72](https://wordpress.org/support/users/guillaume72/),
 * Greetings! Could you please share a screenshot of the quote form settings where
   you have linked the message field and the email notification? This will allow
   us to see how the message layout appears in the email and help us address the
   concern accurately.
 * Looking forward to hearing from you.
 *  Thread Starter [guillaume72](https://wordpress.org/support/users/guillaume72/)
 * (@guillaume72)
 * [1 year, 10 months ago](https://wordpress.org/support/topic/problem-notification-email-fields/#post-17851417)
 * Hi
 * Thanks for your feedback.
   **Here are the form field settings:**
 * ![](https://i0.wp.com/preprod.locanaute.com/capt/C.jpg?ssl=1)
 * 
   **Email template settings:**
 * ![](https://i0.wp.com/preprod.locanaute.com/capt/B.jpg?ssl=1)
 * 
   **And what I receive as a notification:**
 * ![](https://i0.wp.com/preprod.locanaute.com/capt/A.jpg?ssl=1)
 * If you want access to the back office to better understand, give me an email 
   where I can send them to you.
   Regards
 *  Plugin Author [ELEXtensions](https://wordpress.org/support/users/elextensions/)
 * (@elextensions)
 * [1 year, 10 months ago](https://wordpress.org/support/topic/problem-notification-email-fields/#post-17853783)
 * Hello [@guillaume72](https://wordpress.org/support/users/guillaume72/) ,
 * Thank you for sharing the screenshots. The shortcode for the quoted message in
   the email template appears to have been altered, which is why the message is 
   not appearing in the email notification. Please update the shortcode from “@order_comments”
   to “@customer_note” in the administrator email template, as demonstrated in the
   screenshot below.
 * [https://prnt.sc/q4NYAKz9_khn](https://prnt.sc/q4NYAKz9_khn)
 * Please don’t hesitate to reach out to us if the issue persists.
 *  Thread Starter [guillaume72](https://wordpress.org/support/users/guillaume72/)
 * (@guillaume72)
 * [1 year, 10 months ago](https://wordpress.org/support/topic/problem-notification-email-fields/#post-17853830)
 * Hello,
 * I just made the modification and indeed the messages appear correctly in the 
   email I receive.
   Thanks a lot
 *  Thread Starter [guillaume72](https://wordpress.org/support/users/guillaume72/)
 * (@guillaume72)
 * [1 year, 10 months ago](https://wordpress.org/support/topic/problem-notification-email-fields/#post-17853832)
 * problem solved
 *  Plugin Author [ELEXtensions](https://wordpress.org/support/users/elextensions/)
 * (@elextensions)
 * [1 year, 10 months ago](https://wordpress.org/support/topic/problem-notification-email-fields/#post-17853863)
 * Hello [@guillaume72](https://wordpress.org/support/users/guillaume72/),
 * We’re glad to hear the issue is resolved! If you are satisfied with our product
   and support, please consider leaving a review. Your feedback will help us gain
   more visibility.
 * [https://wordpress.org/support/plugin/elex-request-a-quote/reviews/](https://wordpress.org/support/plugin/elex-request-a-quote/reviews/)
 * Thank you in advance!

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘problem notification email fields’ is closed to new replies.

 * ![](https://ps.w.org/elex-request-a-quote/assets/icon-256x256.png?rev=2802410)
 * [ELEX WooCommerce Request a Quote](https://wordpress.org/plugins/elex-request-a-quote/)
 * [Support Threads](https://wordpress.org/support/plugin/elex-request-a-quote/)
 * [Active Topics](https://wordpress.org/support/plugin/elex-request-a-quote/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/elex-request-a-quote/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/elex-request-a-quote/reviews/)

 * 6 replies
 * 2 participants
 * Last reply from: [ELEXtensions](https://wordpress.org/support/users/elextensions/)
 * Last activity: [1 year, 10 months ago](https://wordpress.org/support/topic/problem-notification-email-fields/#post-17853863)
 * Status: resolved