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Problem Log-out with WordPress

  • For the past 2 days I have had trouble logging off of WordPress version 3.0.1. This has just started on Wednesday morning, and I haven’t installed any new addons.

    When I click Log Out, I get a page that says:

    The Connection Was Reset
    The connection to the server was reset while the page was loading.

    The site could be temporarily unavailable or to busy. Try again in a few moments.
    If you are unable to load any page, check your computers network connection.
    If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the web.

    Now I have to click Try again about 20 to 30 times for it to finally log off.

    I cannot figure out why it is locking up like this on me. I can open up another window, and go to another site, so I know that i am still online.

    I have also erased all of my cookies.

    Also I have a new anti-virus running on my system. I thought that might be it, so I turned off the AV for a moment, and that didnt help.

    Any suggestions?
    Tim

Viewing 15 replies - 1 through 15 (of 22 total)
  • Moderator t-p

    @t-p

    Have you tried:

    -checking with your server for any server problems.

    -If you have access to your admin panel, try deactivating all plugins. If you don’t have access to your admin panel, try manually resetting your plugins. If that resolves the issue, reactivate each one individually until you find the cause.

    -If your blog showed no signs of improvement after deactivating your plugins, then it’s time to move on to your currently active theme. If you have access to your admin panel, try switching to the Default theme. If you don’t have access to your admin panel, access your server via FTP or SFTP, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the Default theme to activate and hopefully rule-out a theme-specific issue.

    -If your blog showed no signs of improvement after deactivating your plugins and switching your theme, try downloading WordPress again and delete then replace your copies of everything except the wp-config.php file and the /wp-content/ directory with fresh copies from the download. This will effectively replace all of your core files without damaging your content and settings. Some uploaders tend to be unreliable when overwriting files, so don’t forget to delete the original files before replacing them.

    http://weblogtoolscollection.com/archives/2010/10/14/wordpress-general-troubleshooting/

    – increasing the memory available to PHP?
    http://wordpress.org/support/topic/253495#post-1017842

    Hey t-p,

    I tried the site with the admin account on two other systems and the site seems to be working fine. (Win XP Pro / Win XP Home)

    When I try it on the Win7 system, that is where we seem to have problems.

    We are using Firefox 3.6.10
    Win 7 Pro
    4 Gig Memory
    1 TD HDD
    No Viruses

    I will try the steps that you gave me – and Ill let you know, what is happening.

    Moderator t-p

    @t-p

    When I try it on the Win7 system, that is where we seem to have problems.

    i Don’t know much about Win7 system.

    Review this thread and see if it sheds some light on Win 7 settings.

    I will try the steps that you gave me – and Ill let you know, what is happening.

    OK

    t-p,

    I must have phrased that wrong. My computer that I use is that above. I have it on a regular server at Start-Logic.

    When I try to log off I am still getting an error page, with this in the URL:

    .../wp-login.php?action=logout&_wpnonce=0c89124c67

    I have even tried to disconnect my antivirus, no luck, reinstall 3.0.1, no luck, checked my entire system for viruses, clean.

    I have no idea what it could be.

    I was having the same problem. I was able to log out when I cleared my cookies. I’m not sure what caused the problem. But at least clearing cookies gave me a temporary solution.

    Hi Princess,

    I cleared the cookies numerous times, and that just doesn’t work on this end. I have talked to a few people on twitter, who have had the same problem on StartLogic. It has to be on there end and not ours.

    The funny thing is that I have taken my computer in to have it checked; it was fine; had to pay for it.

    This is what we have learned so far:

    I have 3 separate sites that run WordPress 3.0.1 on different servers at Startlogic, until Monday the 11th. After the 11th, all of the sites, started to give me the error when I was logging out of WP:

    The Connection Was Reset
    The connection to the server was reset while the page was loading.
    The site could be temporarily unavailable or to busy. Try again in a few moments.
    If you are unable to load any page, check your computers network connection.
    If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the web.

    Like I said before, even clearing the cookies on this end wont get rid of the URL:

    …/wp-login.php?action=logout&_wpnonce=0c89124c67

    But I have learned this:
    It will work using the computers of this type:

    All Macs
    Windows XP
    Windows NT
    Windows 7 Start
    Windows 7 Premium

    These two are not working with the log-out with WP 3.0.1 at Startlogic:

    Windows 7 Professional
    Windows 7 Ultimate

    So now I am starting to think maybe it was something that last Tuesdays Windows Upgdate may have had something to do with it.

    I was having the same problem. I just installed WP and am running Windows 7 and Firefox. I checked the other posts and found one reply where the person said to try logging out using this http://www.yourdomain.com/wp-login.php?loggedout=true. I typed in my browser bar, of course I changed yourdomain to my domain’s name, It worked like a charm. Clearing out the cookies did not work. I wonder if this could be changed on the php page that handles the logout. I am not too familiar with php, but if one of you php gurus can modify the php logout script and post it that would be great.

    t34:

    It worked great. Thanks very much. I should have ran into you at first. It just about 12-14 days to fix this problem! Again, thanks a lot.

    I’ve been having the same problem. Tried it with IE/Firefox (XP), more than one login, and on my Windows 7 laptop using Firefox. This WordPress is Pixel Theme, new installation a couple weeks ago, on the iPower server.

    IMHO, this needs to be fixed. We can’t have users having to go to other sites to log out or clearing their cache every log out. 😉

    Thanks!

    Jon

    Jon,

    So you ran into the same problem on an IPower server? I have a personal site on an IPower server, running WP 2.2.1 (still way back there) and it is running fine. So I am glad I didn’t upgrade.

    I ran into the problem on the StartLogic servers where I have a few business sites, and it went wacko with the version 3.0.1, until t31 helped me.

    Aren’t the two companies like brothers anyway? They share servers in Phoenix?

    Not sure Tim. That’s good to know though. This problem may be somewhat server specific…

    Anyway, I just cleared cache on my W7/Firefox laptop, logged in with a couple different WordPress accounts, then logged out. I was able to log out about every 3rd time, the other, got the problem you described. So, intermittent, at best.

    BTW, here is my new site: http://calumettradegoods.com/
    Feel free to sign up as a subscriber to test it. We’re getting ready to go live, I just changed the domain pointer a few days ago. I did test the problem to see if it happened only through the new domain. It seemed to happen with both. I have the WP Block Admin activated. I unactivated it to test for the error. So, there MIGHT be some complication with those 2 recent changes.

    I’m wondering if the code can be tweaked to give it more time before it times out? Understand, I’ve not looked at the code, just a suggestion for the code jockey’s to look into. 😉

    Thanks!

    Jon

    I’m having this problem on a WP blog as well — my two previous WP blogs work fine, so I doubt it’s an OS/browser issue. That WP blog also has problems running the Antivirus plugin (it just kinda hangs when I try to do a scan — do you have that plugin, jhagee? and if so, does it work for you?), but it works fine for the others. Seems like a server issue to me at this point.

    Wes, no, I don’t have that plugin, just the one.

    Tim, I just checked, the iPower servers are in Boston. If these 2 companies are working together, I don’t know anything about it.

    I may try putting in a ticket with iPower and see if they have any suggestions. At least, the client hasn’t complained… yet. 🙂

    Jon

    iPower, eh? I believe the host of the site I’m having a problem with is iPage… so hrm.

    I don’t host with iPower or iPage. I use Fatcow and I have the same problem. But once I change it to true, I can log out. It is just a pain to have to keep doing that each time I log out.

Viewing 15 replies - 1 through 15 (of 22 total)
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