problem loading customizer

  • Resolved Patrik911

    (@patrik911)


    8 years, 8 months ago

    It used to work just fine but when I now open customize it takes a long time and then I receive an error message. In the log is this:

    Uncaught Error: prepareSkopeForAPI : a skope level must a string not empty for skope undefined
    at czr-control.min.js:10
    at Function.m.each.m.forEach (load-scripts.php:25)
    at f.prepareSkopeForAPI (czr-control.min.js:10)
    at czr-control.min.js:10
    at Function.m.each.m.forEach (load-scripts.php:25)
    at f.updateSkopeCollection (czr-control.min.js:10)
    at f.<anonymous> (czr-control.min.js:9)
    at i (load-scripts.php:2)
    at Object.fireWith (load-scripts.php:2)
    at f.trigger (load-scripts.php:1)

Viewing 5 replies - 1 through 5 (of 5 total)
  • info2017

    (@info2017)

    8 years, 8 months ago

    salve,
    non carica più la personlizzazione, pare che sia un roblema di javascript console
    potrei mandarle lo screenshot, per essere più chiara

    Denzel Chia

    (@denzel_chia)

    8 years, 8 months ago

    Hi,

    Please use the following troubleshooting steps.

    Check your software version.

    1 ) Check if you are using latest Hueman and Hueman Addons plugin, Update them if you are not using latest version.

    Next step is to check for plugin conflict.

    1) If you are using a server cache or cache plugin, please clear it’s cache content and disable caching via it’s settings.

    2) Proceed to disable one plugin at a time, clear browser history and re-visit your customizer. Check if it’s working properly.

    Do this until you find the plugin that’s causing this issue, please replace with an alternative plugin.

    If you are not able to resolve your issue and require further assistance, please provide system information which is found in Appearance -> About Hueman

    Meanwhile, I will notify Theme Author @nikeo to take a look at this issue.

    Thank you

    Theme Author presscustomizr

    (@nikeo)

    8 years, 8 months ago

    Hi @patrik911, can you please contact me with this form, I would like to connect to your website to investigate the problem.
    Thanks

    Thread Starter Patrik911

    (@patrik911)

    8 years, 8 months ago

    Hello,

    I have been activating and deactivating some plugins and the error dissapeared.

    At this time I do not know which plugin caused it, if it comes back I will let you now.

    Thanks.

    Patrik

    Theme Author presscustomizr

    (@nikeo)

    8 years, 8 months ago

    OK Thanks.

Viewing 5 replies - 1 through 5 (of 5 total)

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