Title: problem latest update… fatal error
Last modified: August 31, 2016

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# problem latest update… fatal error

 *  Resolved [HeleneL](https://wordpress.org/support/users/helenel/)
 * (@helenel)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/problem-latest-update-fatal-error/)
 * Hello,
 * I just updated the plugin and it crashed everything, with a fatal error message…
   unfortunately I did not think about taking a screenshot nor noting it as I rushed
   to disable the plugin through FTP…
 * Hopefully you will be able to locate and correct the problem very quickly
 * Good luck!
    All the best helene
 * [https://wordpress.org/plugins/gravity-forms-stripe/](https://wordpress.org/plugins/gravity-forms-stripe/)

Viewing 9 replies - 1 through 9 (of 9 total)

 *  Plugin Author [Naomi C. Bush](https://wordpress.org/support/users/naomicbush/)
 * (@naomicbush)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/problem-latest-update-fatal-error/#post-7158874)
 * You can report a bug [here](https://gravityplus.pro/contact/?utm_source=wordpress.org&utm_medium=link&utm_content=support-forum&utm_campaign=gravity-forms-stripe)
 *  [guyerb](https://wordpress.org/support/users/guyerb/)
 * (@guyerb)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/problem-latest-update-fatal-error/#post-7158882)
 * I will file a bug. Here is what I am seeing.
 * [http://www.smallworldadventures.com/](http://www.smallworldadventures.com/)
 * Fatal error: Cannot access private property GFP_Stripe::$version in /home/guyerb/
   smallworldadventures.com/wp-content/plugins/gravityforms-stripe-more/more-stripe.
   php on line 316
 *  Plugin Author [Naomi C. Bush](https://wordpress.org/support/users/naomicbush/)
 * (@naomicbush)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/problem-latest-update-fatal-error/#post-7158883)
 * That’s a problem with an out-of-date version of the More Stripe plugin, not this
   one. You can find support information in your purchase email.
 *  Plugin Author [Naomi C. Bush](https://wordpress.org/support/users/naomicbush/)
 * (@naomicbush)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/problem-latest-update-fatal-error/#post-7158890)
 * I’m going to push a fix so you don’t get the fatal error
 *  [magfire](https://wordpress.org/support/users/magfire/)
 * (@magfire)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/problem-latest-update-fatal-error/#post-7158981)
 * We’ve run into the exact same issue, any suggestions?
 *  Plugin Author [Naomi C. Bush](https://wordpress.org/support/users/naomicbush/)
 * (@naomicbush)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/problem-latest-update-fatal-error/#post-7159025)
 * I’ve added an update message for More Stripe users to NOT update if you don’t
   have the latest 1.9.x version of More Stripe (you should email support to receive
   this).
 * I’ve also added a check in future versions to make sure this doesn’t happen again.
 * Terribly sorry for the trouble this caused you!
 *  [magfire](https://wordpress.org/support/users/magfire/)
 * (@magfire)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/problem-latest-update-fatal-error/#post-7159085)
 * We got the update, thank you. And don’t feel so bad, it happens 🙂
 *  [housetop](https://wordpress.org/support/users/housetop/)
 * (@housetop)
 * [10 years, 1 month ago](https://wordpress.org/support/topic/problem-latest-update-fatal-error/#post-7159199)
 * Hello,
 * I’ve just tried updating the plugin today (29/03/2016) and I got the exact same
   fatal error. Now the website is unavailable. What’s the best way of fixing this
   without losing the plugin’s settings please? I mean, I’m happy to restore the
   previous version of the plugin as long as I do not lose its settings (e.g. the
   Stripe feeds used with Gravity Forms). I’m not an expert so I appreciate any 
   help please.
 * Thank you!
 *  [housetop](https://wordpress.org/support/users/housetop/)
 * (@housetop)
 * [10 years, 1 month ago](https://wordpress.org/support/topic/problem-latest-update-fatal-error/#post-7159203)
 * Bump – anybody can help please? I’ve tried re-uploading the older version of 
   the plugin but it still crashes the whole website. Any suggestion on how to fix
   that please?

Viewing 9 replies - 1 through 9 (of 9 total)

The topic ‘problem latest update… fatal error’ is closed to new replies.

 * ![](https://ps.w.org/gravity-forms-stripe/assets/icon-256x256.jpg?rev=1368417)
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 * 9 replies
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 * Last reply from: [housetop](https://wordpress.org/support/users/housetop/)
 * Last activity: [10 years, 1 month ago](https://wordpress.org/support/topic/problem-latest-update-fatal-error/#post-7159203)
 * Status: resolved