Title: Problem installing woocommerce
Last modified: February 13, 2020

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# Problem installing woocommerce

 *  Resolved [arnauespina](https://wordpress.org/support/users/arnauespina/)
 * (@arnauespina)
 * [6 years, 2 months ago](https://wordpress.org/support/topic/problem-installing-woocommerce/)
 * A few weeks ago I had a problem with WordPress. When I fixed the problem I realized
   that I had lost the WooCommerce plugin. I tried to retrieve it, but it turned
   out that: “The document already exists”. I tried removing all the plugins and
   reinstalling WooCommerce, but I failed. Hope you can help me get WooCommerce 
   installed.
    Thank you so much.
 * [arnauespina11@gmail.com](https://wordpress.org/support/topic/problem-installing-woocommerce/arnauespina11@gmail.com?output_format=md)
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fproblem-installing-woocommerce%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  [indreshyadav](https://wordpress.org/support/users/indreshyadav/)
 * (@indreshyadav)
 * [6 years, 2 months ago](https://wordpress.org/support/topic/problem-installing-woocommerce/#post-12434832)
 * hello
    [@arnauespina](https://wordpress.org/support/users/arnauespina/) go to
   the **wp-content/plugins/** and check if there is woocommerce folder the rename
   it and then go to the plugins dashboard and download the new woocommerce and 
   install it. try this once, it will help you.
 *  Thread Starter [arnauespina](https://wordpress.org/support/users/arnauespina/)
 * (@arnauespina)
 * [6 years, 2 months ago](https://wordpress.org/support/topic/problem-installing-woocommerce/#post-12440929)
 * Hello,
    when I try to go to the / wp-content / plugins / page it doesn’t let 
   me in. Please help. I would like to show you a picture but it does not leave 
   me.
 *  [indreshyadav](https://wordpress.org/support/users/indreshyadav/)
 * (@indreshyadav)
 * [6 years, 2 months ago](https://wordpress.org/support/topic/problem-installing-woocommerce/#post-12443857)
 * hello
    [@arnauespina](https://wordpress.org/support/users/arnauespina/) can you
   share any screenshot? so that we can provide you a better solution.
 *  [Missy a11n](https://wordpress.org/support/users/m155y5/)
 * (@m155y5)
 * Automattic Happiness Engineer
 * [6 years, 2 months ago](https://wordpress.org/support/topic/problem-installing-woocommerce/#post-12473825)
 * We haven’t heard back from you in a while, so I’m going to go ahead and mark 
   this thread as resolved. If you have any other questions please feel free to 
   start a new thread.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Problem installing woocommerce’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504)
 * [WooCommerce](https://wordpress.org/plugins/woocommerce/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/)

 * 4 replies
 * 3 participants
 * Last reply from: [Missy a11n](https://wordpress.org/support/users/m155y5/)
 * Last activity: [6 years, 2 months ago](https://wordpress.org/support/topic/problem-installing-woocommerce/#post-12473825)
 * Status: resolved