Title: Problem installing upgrade
Last modified: August 4, 2017

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# Problem installing upgrade

 *  Resolved [coopercromar](https://wordpress.org/support/users/coopercromar/)
 * (@coopercromar)
 * [8 years, 9 months ago](https://wordpress.org/support/topic/problem-installing-upgrade/)
 * Please help!
 * I am getting the message:
 * Could not copy file. archive-pro-matic/languages/arcpromat-de_DE.mo
 * My site is an intranet site, so unfortunately I cannot show you.
 * Normally in a situation like this, I would delete the plug in then reinstall 
   it but as it’s a purchased copy I cannot get access to the zip file.
 * P.S. I bought this via [macdeebers@gmail.com](https://wordpress.org/support/topic/problem-installing-upgrade/macdeebers@gmail.com?output_format=md)
 * Many thanks in advance.
    -  This topic was modified 8 years, 9 months ago by [coopercromar](https://wordpress.org/support/users/coopercromar/).
      Reason: Added email address

Viewing 1 replies (of 1 total)

 *  Plugin Contributor [twinpictures](https://wordpress.org/support/users/twinpictures/)
 * (@twinpictures)
 * [8 years, 9 months ago](https://wordpress.org/support/topic/problem-installing-upgrade/#post-9380072)
 * We’ll contact you directly.
    Issue marked as resolved, as Pro Plugins may not
   be supported here on the WordPress Forums.

Viewing 1 replies (of 1 total)

The topic ‘Problem installing upgrade’ is closed to new replies.

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## Tags

 * [installing](https://wordpress.org/support/topic-tag/installing/)

 * 1 reply
 * 2 participants
 * Last reply from: [twinpictures](https://wordpress.org/support/users/twinpictures/)
 * Last activity: [8 years, 9 months ago](https://wordpress.org/support/topic/problem-installing-upgrade/#post-9380072)
 * Status: resolved