Title: Problem installing plguins/themes Last modified: August 21, 2016 --- # Problem installing plguins/themes * [vitoc82](https://wordpress.org/support/users/vitoc82/) * (@vitoc82) * [12 years, 5 months ago](https://wordpress.org/support/topic/problem-installing-plguinsthemes/) * Hi, * Since a few weeks ago I cant install any plugins/themes via the webinterface I get an “unexpected error” Setting debug to true, reveals: Warning: stream_socket_client(): unable to connect to ssl://api.wordpress.org:443 (Connection timed out) in /var/ www/vardag/wp-includes/class-http.php on line 787 * Never had this issue before. And I am at a loss on how to solve this. Viewing 15 replies - 1 through 15 (of 21 total) 1 [2](https://wordpress.org/support/topic/problem-installing-plguinsthemes/page/2/?output_format=md) [→](https://wordpress.org/support/topic/problem-installing-plguinsthemes/page/2/?output_format=md) * [esmi](https://wordpress.org/support/users/esmi/) * (@esmi) * [12 years, 5 months ago](https://wordpress.org/support/topic/problem-installing-plguinsthemes/#post-4358234) * You seem to have a server issue. Have you spoken to your hosts about it? * Thread Starter [vitoc82](https://wordpress.org/support/users/vitoc82/) * (@vitoc82) * [12 years, 5 months ago](https://wordpress.org/support/topic/problem-installing-plguinsthemes/#post-4358237) * Hrm, * I am hosting the blogs myself. So yes? 🙂 * [esmi](https://wordpress.org/support/users/esmi/) * (@esmi) * [12 years, 5 months ago](https://wordpress.org/support/topic/problem-installing-plguinsthemes/#post-4358241) * Problems of this kind are sometimes caused by a failure to compile PHP with cUrl. Have you looked into that? * Thread Starter [vitoc82](https://wordpress.org/support/users/vitoc82/) * (@vitoc82) * [12 years, 5 months ago](https://wordpress.org/support/topic/problem-installing-plguinsthemes/#post-4358259) * Hi, * Yes, Curl is working as it should. (I think) Not really sure how to test it out? * A thing to note is – The server is hosting around 20 blogs or so, all have the same issues. It started about 12 days ago. And the last time i was even connected to the server was about 4 months ago. * Im hosting around 50 blogs in total, on 5 different servers, and its only THIS server that is acting up. So im pretty sure its something in the server itself, I just cant figure out what it is. * [esmi](https://wordpress.org/support/users/esmi/) * (@esmi) * [12 years, 5 months ago](https://wordpress.org/support/topic/problem-installing-plguinsthemes/#post-4358267) * What’s the PHP max-execution time set to? * Thread Starter [vitoc82](https://wordpress.org/support/users/vitoc82/) * (@vitoc82) * [12 years, 5 months ago](https://wordpress.org/support/topic/problem-installing-plguinsthemes/#post-4358269) * max_execution_time 30 * [esmi](https://wordpress.org/support/users/esmi/) * (@esmi) * [12 years, 5 months ago](https://wordpress.org/support/topic/problem-installing-plguinsthemes/#post-4358271) * Try increasing it to 60 and see what happens. * Thread Starter [vitoc82](https://wordpress.org/support/users/vitoc82/) * (@vitoc82) * [12 years, 5 months ago](https://wordpress.org/support/topic/problem-installing-plguinsthemes/#post-4358273) * No change. * [esmi](https://wordpress.org/support/users/esmi/) * (@esmi) * [12 years, 5 months ago](https://wordpress.org/support/topic/problem-installing-plguinsthemes/#post-4358296) * Perhaps you need to open up a port in the server? Have a look at [http://stackoverflow.com/questions/1769189/stream-socket-client-unable-to-connect-connection-timed-out](http://stackoverflow.com/questions/1769189/stream-socket-client-unable-to-connect-connection-timed-out) * [Clayton James](https://wordpress.org/support/users/claytonjames/) * (@claytonjames) * [12 years, 5 months ago](https://wordpress.org/support/topic/problem-installing-plguinsthemes/#post-4358336) * I might try trouble-shooting by first taking a look at a phpinfo file just to re-confirm that cURL and OpenSSL support really are both enabled in PHP. Then you could compare that info to the output of a phpinfo file from one of your other servers where things seem to be working properly, just to see if there are any major differences that jump off the page at you. * You could also install the [Core Control plugin](http://wordpress.org/plugins/core-control/) and take a look through the Manage Transports and HTTP Related Filters sections in the External HTTP Access tab. That might be a fairly quick and efficient way to reveal something out of the ordinary. That’s really all just guesswork on my part, but if something there isn’t in the green, it might point you in a helpful direction. * [esmi](https://wordpress.org/support/users/esmi/) * (@esmi) * [12 years, 5 months ago](https://wordpress.org/support/topic/problem-installing-plguinsthemes/#post-4358337) * Thanks, Clayton. * **[@vitoc82](https://wordpress.org/support/users/vitoc82/)**: I asked Clayton to have a look at your problem as his server wrangling skills are far better than mine. You’re in good hands now. 🙂 * [Clayton James](https://wordpress.org/support/users/claytonjames/) * (@claytonjames) * [12 years, 5 months ago](https://wordpress.org/support/topic/problem-installing-plguinsthemes/#post-4358338) * You’re welcome.. I gave it my best guess! 🙂 * Thread Starter [vitoc82](https://wordpress.org/support/users/vitoc82/) * (@vitoc82) * [12 years, 5 months ago](https://wordpress.org/support/topic/problem-installing-plguinsthemes/#post-4358348) * cURL support enabled cURL Information 7.21.0 SSL Version OpenSSL/0.9.8o (listed under Curl) * And listed under its own: OpenSSL support enabled OpenSSL Library Version OpenSSL 0.9.8o 01 Jun 2010 OpenSSL Header Version * The only difference in the phpinfo is settings regarding fileuploads, etc. * Thread Starter [vitoc82](https://wordpress.org/support/users/vitoc82/) * (@vitoc82) * [12 years, 5 months ago](https://wordpress.org/support/topic/problem-installing-plguinsthemes/#post-4358349) * I tried Core Control with these results: * ``` URL https://api.wordpress.org/plugins/info/1.0/ Method POST Result error Error Details http_request_failed connect() timed out! Time Taken 15.016268968582 seconds HTTP Args timeout (integer) 15 redirection (integer) 5 httpversion (string) 1.0 user-agent (string) WordPress/3.7; http://blogname.xxx reject_unsafe_urls (boolean) false blocking (boolean) true headers Array ( ) cookies Array ( ) compress (boolean) false decompress (boolean) true sslverify (boolean) true sslcertificates (string) /eee/eee/eee/wp-includes/certificates/ca-bundle.crt stream (boolean) false filename NULL limit_response_size NULL HTTP POST body Array ( [action] => hot_tags [request] => O:8:"stdClass":1:{s:8:"per_page";i:24;} ) HTTP Transports WP_HTTP_curl Request Time 2013-11-28 08:20:57 +100 ``` * Thread Starter [vitoc82](https://wordpress.org/support/users/vitoc82/) * (@vitoc82) * [12 years, 5 months ago](https://wordpress.org/support/topic/problem-installing-plguinsthemes/#post-4358350) * ``` Manage Transports Transport Status Actions cURL Available Disable Transport | Test Transport PHP Streams Available Disable Transport | Test Transport PHP fsockopen() Available Disable Transport | Test Transport ``` * ``` Filter Default Value Current Value http_request_timeout 5 5 http_request_redirection_count 5 5 http_request_version '1.0' '1.0' http_headers_useragent 'WordPress/3.7; http://blogname.xxx' 'WordPress/3.7; http://blogname.xxx' block_local_requests false false use_fsockopen_transport true true use_streams_transport true true use_curl_transport true true https_local_ssl_verify true true https_ssl_verify true true ``` Viewing 15 replies - 1 through 15 (of 21 total) 1 [2](https://wordpress.org/support/topic/problem-installing-plguinsthemes/page/2/?output_format=md) [→](https://wordpress.org/support/topic/problem-installing-plguinsthemes/page/2/?output_format=md) The topic ‘Problem installing plguins/themes’ is closed to new replies. ## Tags * [Unexpected](https://wordpress.org/support/topic-tag/unexpected/) * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) * 21 replies * 4 participants * Last reply from: [erikstainsby](https://wordpress.org/support/users/erikstainsby/) * Last activity: [12 years, 5 months ago](https://wordpress.org/support/topic/problem-installing-plguinsthemes/page/2/#post-4358406) * Status: not resolved ## Topics ### Topics with no replies ### Non-support topics ### Resolved topics ### Unresolved topics ### All topics