Title: Problem installing nextgen gallery
Last modified: September 1, 2016

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# Problem installing nextgen gallery

 *  Resolved [oliver39](https://wordpress.org/support/users/oliver39/)
 * (@oliver39)
 * [10 years, 1 month ago](https://wordpress.org/support/topic/problem-installing-nextgen-gallery/)
 * Good morning, when I try to install the plugin Nextgen Gallery, the installation
   is successful and I get the following error: Can not copy the file nextgen-gallery/
   products/photocrati_nextgen/modules/nextgen_addgallery_page/static/plupload-2.1.1/
   jquery.plupload.queue/jquery.plupload.queue.min.js Obviously, the installation
   is not successful, how do I fix?
 * [https://wordpress.org/plugins/nextgen-gallery/](https://wordpress.org/plugins/nextgen-gallery/)

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Contributor [photocrati](https://wordpress.org/support/users/photocrati/)
 * (@photocrati)
 * [10 years, 1 month ago](https://wordpress.org/support/topic/problem-installing-nextgen-gallery/#post-7561870)
 * [@oliver39](https://wordpress.org/support/users/oliver39/) – If you are installing
   NextGEN Gallery when you previously had it installed then it may not have been
   correctly uninstalled in the past. If you are trying to update NextGEN Gallery
   and getting this error it will still be very similar in its case … the plugin
   was not properly uninstalled.
 * This is often due to the WordPress Plugin install/uninstall/update routine getting
   a hiccup of sorts. The easiest method to work-around this is to use an FTP client
   and remove the NextGEN Gallery folder (../wp-content/plguins/nextgen-gallery/)
   and all of its contents from your site then install NextGEN Gallery via the Plugins
   > Add New interface.
 * Thanks!
 * – Cais.
 *  Thread Starter [oliver39](https://wordpress.org/support/users/oliver39/)
 * (@oliver39)
 * [10 years, 1 month ago](https://wordpress.org/support/topic/problem-installing-nextgen-gallery/#post-7561922)
 * The plugin has never been installed because I am trying to install on a newly
   created website, via ftp the nextgen-gallery folder does not exist. How can I
   fix the problem?
 *  Plugin Contributor [photocrati](https://wordpress.org/support/users/photocrati/)
 * (@photocrati)
 * [10 years, 1 month ago](https://wordpress.org/support/topic/problem-installing-nextgen-gallery/#post-7561999)
 * [@oliver39](https://wordpress.org/support/users/oliver39/) – I cannot think of
   a reason to see that error message unless the file already exists … given you
   have indicated it does not, have you tried manually uploading the files to install
   the plugin?
 * – Cais.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Problem installing nextgen gallery’ is closed to new replies.

 * ![](https://ps.w.org/nextgen-gallery/assets/icon-256x256.png?rev=2083961)
 * [Photo Gallery, Sliders, Proofing and Themes - NextGEN Gallery](https://wordpress.org/plugins/nextgen-gallery/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/nextgen-gallery/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/nextgen-gallery/)
 * [Active Topics](https://wordpress.org/support/plugin/nextgen-gallery/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/nextgen-gallery/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/nextgen-gallery/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [photocrati](https://wordpress.org/support/users/photocrati/)
 * Last activity: [10 years, 1 month ago](https://wordpress.org/support/topic/problem-installing-nextgen-gallery/#post-7561999)
 * Status: resolved