Title: Problem installing any plugin Last modified: August 18, 2016 --- # Problem installing any plugin * [undertow](https://wordpress.org/support/users/undertow/) * (@undertow) * [19 years, 9 months ago](https://wordpress.org/support/topic/problem-installing-any-plugin/) * Hello! * I’m having big problems installing any plugin on my site. When I activate a plugin the whole site shuts down with a fatal error. * An Example: vipers_videoquicktags 3.0.0: * Warning: main(resources/buttonsnap.php): failed to open stream: No such file or directory in /home/students/andmell/public_html/wp-content/plugins/vipers_videoquicktags/ vipers_videoquicktags.php on line 13 * Warning: main(): Failed opening ‘resources/buttonsnap.php’ for inclusion (include_path =”) in /home/students/andmell/public_html/wp-content/plugins/vipers_videoquicktags/ vipers_videoquicktags.php on line 13 * Fatal error: Call to undefined function: buttonsnap_separator() in /home/students/ andmell/public_html/wp-content/plugins/vipers_videoquicktags/vipers_videoquicktags. php on line 24 * I’ve tried over 20 plugins and all of them can’t be that buggy, something is wrong with my site. * Thanks for any help. * -Undertow Viewing 15 replies - 1 through 15 (of 20 total) 1 [2](https://wordpress.org/support/topic/problem-installing-any-plugin/page/2/?output_format=md) [→](https://wordpress.org/support/topic/problem-installing-any-plugin/page/2/?output_format=md) * [spencerp](https://wordpress.org/support/users/spencerp/) * (@spencerp) * [19 years, 9 months ago](https://wordpress.org/support/topic/problem-installing-any-plugin/#post-434984) * Edited* Hold on a second.. =/ [slaps self].. You’ll have to excuse me.. I’m going on -20 some hours of sleep.. LOL! * spencerp * [reclusivegirl](https://wordpress.org/support/users/reclusivegirl/) * (@reclusivegirl) * [19 years, 9 months ago](https://wordpress.org/support/topic/problem-installing-any-plugin/#post-434988) * This happened to me as well! I was activating the AMM plugin, and my site just disappeared! I need help urgently! * Thread Starter [undertow](https://wordpress.org/support/users/undertow/) * (@undertow) * [19 years, 9 months ago](https://wordpress.org/support/topic/problem-installing-any-plugin/#post-434990) * Delete the AMM folder located in wp-content/plugins with a ftpclient and your site should be up and running again. * In my case I get a fatal error on every plugin I try to activate. * [spencerp](https://wordpress.org/support/users/spencerp/) * (@spencerp) * [19 years, 9 months ago](https://wordpress.org/support/topic/problem-installing-any-plugin/#post-434991) * What’s your wp-content/ folder and the plugin folder chmodded? Is and was your plugins uploaded correctly? * [http://www.vindictivebastard.net/images2/pluginplacementbasic.gif](http://www.vindictivebastard.net/images2/pluginplacementbasic.gif) * Folders Chmod 755: [http://www.vindictivebastard.net/images2/chmod-755.gif](http://www.vindictivebastard.net/images2/chmod-755.gif) * Files Chmod 644: [http://www.vindictivebastard.net/images2/chmod-644.gif](http://www.vindictivebastard.net/images2/chmod-644.gif) * spencerp * [reclusivegirl](https://wordpress.org/support/users/reclusivegirl/) * (@reclusivegirl) * [19 years, 9 months ago](https://wordpress.org/support/topic/problem-installing-any-plugin/#post-434996) * I fixed it! Bad php file it appears 🙂 * [spencerp](https://wordpress.org/support/users/spencerp/) * (@spencerp) * [19 years, 9 months ago](https://wordpress.org/support/topic/problem-installing-any-plugin/#post-434998) * Thanks for the update reclusivegirl. =) 😉 Now, only if we can figure out for sure, what Undertow’s problem is .. =/ * spencerp * Thread Starter [undertow](https://wordpress.org/support/users/undertow/) * (@undertow) * [19 years, 9 months ago](https://wordpress.org/support/topic/problem-installing-any-plugin/#post-435003) * Tried ez-scrobbler: * Warning: main(ez-scrobbler-files/ez-scrob-settings.ini.php): failed to open stream: No such file or directory in /home/students/andmell/public_html/wp-content/plugins/ ez-wp-scrobbler.php on line 68 * Warning: main(): Failed opening ‘ez-scrobbler-files/ez-scrob-settings.ini.php’ for inclusion (include_path=”) in /home/students/andmell/public_html/wp-content/ plugins/ez-wp-scrobbler.php on line 68 * Warning: main(ez-scrobbler-files/ezscrobbler.obj.php): failed to open stream: No such file or directory in /home/students/andmell/public_html/wp-content/plugins/ ez-wp-scrobbler.php on line 69 * Warning: main(): Failed opening ‘ez-scrobbler-files/ezscrobbler.obj.php’ for inclusion (include_path=”) in /home/students/andmell/public_html/wp-content/plugins/ ez-wp-scrobbler.php on line 69 * Fatal error: Cannot instantiate non-existent class: ez_scrobbler in /home/students/ andmell/public_html/wp-content/plugins/ez-wp-scrobbler.php on line 72 * Could it be a path problem? * Chmods: wp-content/plugins and all subfolders: 755 All files in wp-content/plugins and subfolders: 644 * -Undertow * [whooami](https://wordpress.org/support/users/whooami/) * (@whooami) * [19 years, 9 months ago](https://wordpress.org/support/topic/problem-installing-any-plugin/#post-435004) * undertow, what is the url to your web site? * Thread Starter [undertow](https://wordpress.org/support/users/undertow/) * (@undertow) * [19 years, 9 months ago](https://wordpress.org/support/topic/problem-installing-any-plugin/#post-435006) * my website: [http://andmell.tihlde.org/](http://andmell.tihlde.org/) * [whooami](https://wordpress.org/support/users/whooami/) * (@whooami) * [19 years, 9 months ago](https://wordpress.org/support/topic/problem-installing-any-plugin/#post-435008) * ok, now do this: * [http://andmell.tihlde.org/wp-content/plugins/](http://andmell.tihlde.org/wp-content/plugins/) * look at that, and the folders and files you see. * then read this error that you pasted from above: * _No such file or directory in /home/students/andmell/public\_html/wp-content/ plugins/ez-wp-scrobbler.php_ * [whooami](https://wordpress.org/support/users/whooami/) * (@whooami) * [19 years, 9 months ago](https://wordpress.org/support/topic/problem-installing-any-plugin/#post-435010) * to clarify, there should be a ez-wp-scrobbler.php viewable here: [http://andmell.tihlde.org/wp-content/plugins/](http://andmell.tihlde.org/wp-content/plugins/) * youre not uploading the files to their proper locations, and or youre missing files from within the zips when you upload them. * Thread Starter [undertow](https://wordpress.org/support/users/undertow/) * (@undertow) * [19 years, 9 months ago](https://wordpress.org/support/topic/problem-installing-any-plugin/#post-435012) * My bad, I just deleted the files so I could work on the site. I’ve uploaded the files again, activated the plugin and bang… fatal error. * [whooami](https://wordpress.org/support/users/whooami/) * (@whooami) * [19 years, 9 months ago](https://wordpress.org/support/topic/problem-installing-any-plugin/#post-435013) * ok, next question.. fatal error.. whats it say? * _Fatal error: Cannot instantiate non-existent class: ez\_scrobbler in /home/students/ andmell/public\_html/wp-content/plugins/ez-wp-scrobbler.php on line 72 _ * that? * [whooami](https://wordpress.org/support/users/whooami/) * (@whooami) * [19 years, 9 months ago](https://wordpress.org/support/topic/problem-installing-any-plugin/#post-435014) * im guessing this is related to subdomain stuff youre doing..as for a fix, i dont really know, sorry. * Thread Starter [undertow](https://wordpress.org/support/users/undertow/) * (@undertow) * [19 years, 9 months ago](https://wordpress.org/support/topic/problem-installing-any-plugin/#post-435163) * Yeah I’m about to go mental 😉 * Gonna try another host, hopefully it will fix my problem. Viewing 15 replies - 1 through 15 (of 20 total) 1 [2](https://wordpress.org/support/topic/problem-installing-any-plugin/page/2/?output_format=md) [→](https://wordpress.org/support/topic/problem-installing-any-plugin/page/2/?output_format=md) The topic ‘Problem installing any plugin’ is closed to new replies. ## Tags * [FileZilla](https://wordpress.org/support/topic-tag/filezilla/) * 20 replies * 5 participants * Last reply from: [undertow](https://wordpress.org/support/users/undertow/) * Last activity: [19 years, 9 months ago](https://wordpress.org/support/topic/problem-installing-any-plugin/page/2/#post-435304) * Status: not resolved ## Topics ### Topics with no replies ### Non-support topics ### Resolved topics ### Unresolved topics ### All topics