Title: Problem in importing emails
Last modified: April 16, 2020

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# Problem in importing emails

 *  Resolved [hamou123](https://wordpress.org/support/users/hamou123/)
 * (@hamou123)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/problem-in-importing-emails/)
 * I’m having trouble importing emails into Plugin, I’m getting a message
 * (The file is uploaded in the background) or (says the file has been rejected 
   due to security precautions)
    Please solve this problem
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fproblem-in-importing-emails%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 6 replies - 1 through 6 (of 6 total)

 *  [vaksupport](https://wordpress.org/support/users/vaksupport/)
 * (@vaksupport)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/problem-in-importing-emails/#post-12681710)
 * Could you confirm if you are using the latest version? Please upgrade to ES 4.4.5
   and let us know if the issue persists.
 *  Thread Starter [hamou123](https://wordpress.org/support/users/hamou123/)
 * (@hamou123)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/problem-in-importing-emails/#post-12683105)
 * Yes, I use the last version 4.4.5
 *  [vaksupport](https://wordpress.org/support/users/vaksupport/)
 * (@vaksupport)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/problem-in-importing-emails/#post-12688060)
 * Hello,
 * Could you contact us [here](https://www.icegram.com/contact) so that we can look
   into the issue?
 *  [goddessprojects](https://wordpress.org/support/users/goddessprojects/)
 * (@goddessprojects)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/problem-in-importing-emails/#post-12695266)
 * WE had this problem, too, but discovered that our .csv file needed to be in the
   format of the “sample.csv” that can be downloaded from the plugin’s AUDIENCE 
   screen — small writing under “Select CSV file.”
 * We had too many fields in our original document, so we made a copy and extracted
   only the NAME AND EMAIL fields. The upload of contacts went through immediately.
 *  [vaksupport](https://wordpress.org/support/users/vaksupport/)
 * (@vaksupport)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/problem-in-importing-emails/#post-12702859)
 * [@goddessprojects](https://wordpress.org/support/users/goddessprojects/) Thanks
   for the tip.
 * [@hamou123](https://wordpress.org/support/users/hamou123/) We replied to your
   email already. We are looking forward to your response.
 *  [goddessprojects](https://wordpress.org/support/users/goddessprojects/)
 * (@goddessprojects)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/problem-in-importing-emails/#post-12704045)
 * I replied with a solution that worked for us. I did not have a need to search
   through all of these support tickets — thought I’d contribute in this ticket 
   for anyone else searching for a solution.

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Problem in importing emails’ is closed to new replies.

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## Tags

 * [contacts](https://wordpress.org/support/topic-tag/contacts/)

 * 6 replies
 * 3 participants
 * Last reply from: [goddessprojects](https://wordpress.org/support/users/goddessprojects/)
 * Last activity: [6 years, 1 month ago](https://wordpress.org/support/topic/problem-in-importing-emails/#post-12704045)
 * Status: resolved