problem in Filter products By Brand
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I had problem in Filter products By Brand in turkish language . When I regenerate the product attributes lookup table its work fine for 1 hour and the problem happen again as you can see in the attachment photos.
Not : I am using Woodmart theme , WPML and my domain “cekaautomotive.com
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This topic was modified 2 years, 5 months ago by
Salih Gül.
The page I need help with: [log in to see the link]
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This topic was modified 2 years, 5 months ago by
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images
Hi @sarish2020
Thanks for reaching out!
Can you please share how the widget Filter Products by Brand was added to your site as this is not part of the core functionalities of WooCommerce?
If this was added thru a third-party plugin or a custom code, it would be best to reach out to the developers for further assistance here.
If you’re unsure, I’d like to understand your site properly, please share your System Status Report that you can find via
WooCommerce > Status
. SelectGet system report
and thenCopy for support
. Once you’ve done that, you can paste it into your reply here.Thanks!
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connection (HTTPS): ✔</img> Hide errors from visitors: ✔</img> ### Active Plugins (23) ### ManageWP - Worker: by GoDaddy – 4.9.16 WPML Multilingual CMS: by OnTheGoSystems – 4.5.14 WPML SEO: by OnTheGoSystems – 2.1.0 Classic Widgets: by WordPress Contributors – 0.3 Click to Chat: by HoliThemes – 3.19 Click to Chat PRO: by HoliThemes – 2.1 Elementor Pro: by Elementor.com – 3.9.2 Elementor: by Elementor.com – 3.9.2 Site Kit by Google: by Google – 1.90.1 Hide Admin Bar From Front End: by Aftab Husain – 1.0.0 Imagify: by Imagify – Optimize Images & Convert WebP – 2.1 iThemes Security Pro: by iThemes – 7.2.4 LiteSpeed Cache: by LiteSpeed Technologies – 5.3.1 PixelYourSite: by PixelYourSite – 9.2.2 Safe SVG: by 10up – 2.0.3 Rank Math SEO PRO: by Rank Math – 3.0.27 Rank Math SEO: by Rank Math – 1.0.105 WooCommerce Multilingual & Multicurrency: by OnTheGoSystems – 5.1.1 WooCommerce: by Automattic – 7.2.3 Woodmart Core: by – 1.0.35 WP Mail SMTP: by WPForms – 3.7.0 WPML Media: by OnTheGoSystems – 2.7.1 WPML String Translation: by OnTheGoSystems – 3.2.3 ### Inactive Plugins (0) ### ### Dropin Plugins (1) ### object-cache.php: object-cache.php ### Must Use Plugins (1) ### ManageWP - Worker Loader: by GoDaddy – 1.0.0 ### Settings ### API Enabled: – Force SSL: – Currency: TRY (₺) Currency Position: left Thousand Separator: . Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – Enforce Approved Product Download Directories: – Order datastore: WC_Order_Data_Store_CPT ### WC Pages ### Shop base: #6 - / Cart: ❌</img> Page ID is set but the page does not exist Checkout: ❌</img> Page ID is set but the page does not exist My account: ❌</img> Page ID is set but the page does not exist Terms and conditions: ❌</img> Page not set ### Theme ### Name: Woodmart Child Version: 1.0.0 Author URL: http://xtemos.com Child Theme: ✔</img> Parent Theme Name: Woodmart Parent Theme Version: 7.0.4 Parent Theme Author URL: http://themeforest.net/user/xtemos WooCommerce Support: ✔</img> ### Templates ### Overrides: woodmart/woocommerce/archive-product.php woodmart/woocommerce/cart/cart-item-data.php woodmart/woocommerce/cart/cart.php woodmart/woocommerce/cart/cross-sells.php woodmart/woocommerce/cart/mini-cart.php woodmart/woocommerce/checkout/form-checkout.php woodmart/woocommerce/checkout/thankyou.php woodmart/woocommerce/content-product-cat.php woodmart/woocommerce/content-product.php woodmart/woocommerce/content-single-product.php woodmart/woocommerce/content-widget-product.php woodmart/woocommerce/global/breadcrumb.php woodmart/woocommerce/global/form-login.php woodmart/woocommerce/global/quantity-input.php version 7.2.0 is out of date. The core version is 7.2.1 woodmart/woocommerce/loop/add-to-cart.php woodmart/woocommerce/loop/loop-end.php woodmart/woocommerce/loop/loop-start.php woodmart/woocommerce/loop/no-products-found.php woodmart/woocommerce/loop/orderby.php woodmart/woocommerce/loop/pagination.php woodmart/woocommerce/loop/sale-flash.php woodmart/woocommerce/myaccount/form-login.php woodmart/woocommerce/product-searchform.php woodmart/woocommerce/single-product/add-to-cart/grouped.php woodmart/woocommerce/single-product/add-to-cart/variable.php woodmart/woocommerce/single-product/meta.php woodmart/woocommerce/single-product/product-attributes.php woodmart/woocommerce/single-product/product-image.php woodmart/woocommerce/single-product/product-thumbnails.php woodmart/woocommerce/single-product/rating.php woodmart/woocommerce/single-product/related.php woodmart/woocommerce/single-product/sale-flash.php woodmart/woocommerce/single-product/tabs/description.php woodmart/woocommerce/single-product/tabs/tabs.php woodmart/woocommerce/single-product/title.php woodmart/woocommerce/single-product/up-sells.php woodmart/woocommerce/single-product.php Outdated Templates: ❌</img> Learn how to update ### Admin ### Enabled Features: activity-panels analytics coupons customer-effort-score-tracks experimental-products-task experimental-import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing multichannel-marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: minified-js new-product-management-experience settings Daily Cron: ✔</img> Next scheduled: 2023-01-12 18:02:29 +03:00 Options: ✔</img> Notes: 85 Onboarding: completed ### Action Scheduler ### Complete: 10,418 Oldest: 2022-12-15 00:16:41 +0300 Newest: 2023-01-12 02:07:26 +0300 Failed: 144 Oldest: 2022-10-24 11:56:56 +0300 Newest: 2023-01-11 17:28:35 +0300 Pending: 2 Oldest: 2023-01-13 02:07:26 +0300 Newest: 2023-01-14 00:37:13 +0300 ### Status report information ### Generated at: 2023-01-12 11:49:49 +03:00 `
Hello ,
I I added it by “woodmart theme”
I contacted them and got this response.
Hello @sarish2020,
First, I can see your site is running outdated theme templates. Perhaps updating them will fix the problem, here’s a guide that can help you with that: https://woocommerce.com/document/fix-outdated-templates-woocommerce/
As for these widgets, then they’re clearly from Woodmart. I will recommend getting in touch with WPML for now as per their suggestion.
Cheers!I have followed all the advice to no avail.
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wp_wc_product_meta_lookup: Data: 0.17MB + Index: 0.39MB + Engine InnoDB wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woodmart_wishlists: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woodmart_wishlist_products: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ### Post Type Counts ### attachment: 852 cms_block: 2 elementor_library: 2 itsec-dash-card: 12 itsec-dashboard: 1 mailpoet_page: 1 mc4wp-form: 1 nav_menu_item: 68 oembed_cache: 3 page: 6 post: 1 product: 766 pys_event: 1 rank_math_schema: 1 woodmart_sidebar: 2 wp_global_styles: 1 ### Security ### Secure connection (HTTPS): ✔</img> Hide errors from visitors: ✔</img> ### Active Plugins (22) ### ManageWP - Worker: by GoDaddy – 4.9.16 WPML Multilingual CMS: by OnTheGoSystems – 4.5.14 WPML SEO: by OnTheGoSystems – 2.1.0 Classic Widgets: by WordPress Contributors – 0.3 Click to Chat: by HoliThemes – 3.19 Click to Chat PRO: by HoliThemes – 2.1 Elementor Pro: by Elementor.com – 3.10.1 Elementor: by Elementor.com – 3.10.0 Site Kit by Google: by Google – 1.90.1 Hide Admin Bar From Front End: by Aftab Husain – 1.0.0 Imagify: by Imagify – Optimize Images & Convert WebP – 2.1 LiteSpeed Cache: by LiteSpeed Technologies – 5.3.2 PixelYourSite: by PixelYourSite – 9.3.0 Safe SVG: by 10up – 2.0.3 Rank Math SEO PRO: by Rank Math – 3.0.28 Rank Math SEO: by Rank Math – 1.0.106 WooCommerce Multilingual & Multicurrency: by OnTheGoSystems – 5.1.2 WooCommerce: by Automattic – 7.3.0 Woodmart Core: by – 1.0.35 WP Mail SMTP: by WPForms – 3.7.0 WPML Media: by OnTheGoSystems – 2.7.1 WPML String Translation: by OnTheGoSystems – 3.2.3 ### Inactive Plugins (1) ### iThemes Security Pro: by iThemes – 7.2.4 ### Dropin Plugins (1) ### object-cache.php: object-cache.php ### Must Use Plugins (1) ### ManageWP - Worker Loader: by GoDaddy – 1.0.0 ### Settings ### API Enabled: – Force SSL: – Currency: TRY (₺) Currency Position: left Thousand Separator: . Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – Enforce Approved Product Download Directories: – Order datastore: WC_Order_Data_Store_CPT ### WC Pages ### Shop base: #6 - / Cart: ❌</img> Page ID is set but the page does not exist Checkout: ❌</img> Page ID is set but the page does not exist My account: ❌</img> Page ID is set but the page does not exist Terms and conditions: ❌</img> Page not set ### Theme ### Name: Woodmart Child Version: 1.0.0 Author URL: http://xtemos.com Child Theme: ✔</img> Parent Theme Name: Woodmart Parent Theme Version: 7.0.4 Parent Theme Author URL: http://themeforest.net/user/xtemos WooCommerce Support: ✔</img> ### Templates ### Overrides: woodmart/woocommerce/archive-product.php woodmart/woocommerce/cart/cart-item-data.php woodmart/woocommerce/cart/cart.php woodmart/woocommerce/cart/cross-sells.php woodmart/woocommerce/cart/mini-cart.php woodmart/woocommerce/checkout/form-checkout.php woodmart/woocommerce/checkout/thankyou.php woodmart/woocommerce/content-product-cat.php woodmart/woocommerce/content-product.php woodmart/woocommerce/content-single-product.php woodmart/woocommerce/content-widget-product.php woodmart/woocommerce/global/breadcrumb.php woodmart/woocommerce/global/form-login.php woodmart/woocommerce/global/quantity-input.php woodmart/woocommerce/loop/add-to-cart.php woodmart/woocommerce/loop/loop-end.php woodmart/woocommerce/loop/loop-start.php woodmart/woocommerce/loop/no-products-found.php woodmart/woocommerce/loop/orderby.php woodmart/woocommerce/loop/pagination.php woodmart/woocommerce/loop/sale-flash.php woodmart/woocommerce/myaccount/form-login.php woodmart/woocommerce/product-searchform.php woodmart/woocommerce/single-product/add-to-cart/grouped.php woodmart/woocommerce/single-product/add-to-cart/variable.php woodmart/woocommerce/single-product/meta.php woodmart/woocommerce/single-product/product-attributes.php woodmart/woocommerce/single-product/product-image.php woodmart/woocommerce/single-product/product-thumbnails.php woodmart/woocommerce/single-product/rating.php woodmart/woocommerce/single-product/related.php woodmart/woocommerce/single-product/sale-flash.php woodmart/woocommerce/single-product/tabs/description.php woodmart/woocommerce/single-product/tabs/tabs.php woodmart/woocommerce/single-product/title.php woodmart/woocommerce/single-product/up-sells.php woodmart/woocommerce/single-product.php ### Admin ### Enabled Features: activity-panels analytics coupons customer-effort-score-tracks experimental-products-task experimental-import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing multichannel-marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: minified-js new-product-management-experience settings Daily Cron: ✔</img> Next scheduled: 2023-01-15 18:02:29 +03:00 Options: ✔</img> Notes: 86 Onboarding: completed ### Action Scheduler ### Complete: 10,594 Oldest: 2022-12-18 00:22:19 +0300 Newest: 2023-01-15 12:31:04 +0300 Failed: 145 Oldest: 2022-10-24 11:56:56 +0300 Newest: 2023-01-15 12:42:30 +0300 Pending: 2 Oldest: 2023-01-16 02:11:45 +0300 Newest: 2023-01-17 00:42:09 +0300 ### Status report information ### Generated at: 2023-01-15 12:43:40 +03:00 `
Note: The previous problem no longer exists “Filter products By Brand” in all Language.
Now I have this new problem.It only appears in Shop page and the single product page
For example :
Filter Working here
https://cekaautomotive.com/product-category/transmission-sp/?filter_brand=scania
and not working here
Hi @sarish2020
As mentioned by Saif that the widgets came from your theme, Woodmart, it would be best to reach out to the developers for further assistance here since this is a third-party plugin which we don’t provide support for (please see our Support Policy here).
Thanks!
Hi ,
After much effort I found out that I have the problem in WooCommerce .
Recent updates are the reason .
When I rollback woocommerce version to 7.1.1 2022-12-07 My site works without any problems .
My problem now It only appears in Shop page and the single product page
For example :
Filter Working here
https://cekaautomotive.com/product-category/transmission-sp/?filter_brand=scania
and not working here
https://cekaautomotive.com/?filter_brand=mercedes-benz
you can check this promble in my home page when you click in one of this links
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Engine InnoDB wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woodmart_wishlists: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woodmart_wishlist_products: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ### Post Type Counts ### attachment: 852 cms_block: 2 elementor_library: 2 itsec-dash-card: 12 itsec-dashboard: 1 mailpoet_page: 1 mc4wp-form: 1 nav_menu_item: 68 oembed_cache: 3 page: 6 post: 1 product: 766 pys_event: 1 rank_math_schema: 1 woodmart_sidebar: 2 wp_global_styles: 1 ### Security ### Secure connection (HTTPS): ✔</img> Hide errors from visitors: ✔</img> ### Active Plugins (22) ### ManageWP - Worker: by GoDaddy – 4.9.16 WPML Multilingual CMS: by OnTheGoSystems – 4.5.14 WPML SEO: by OnTheGoSystems – 2.1.0 Classic Widgets: by WordPress Contributors – 0.3 Click to Chat: by HoliThemes – 3.20 Click to Chat PRO: by HoliThemes – 2.1 Elementor Pro: by Elementor.com – 3.10.2 Elementor: by Elementor.com – 3.10.1 Site Kit by Google: by Google – 1.92.0 Hide Admin Bar From Front End: by Aftab Husain – 1.0.0 Imagify: by Imagify – Optimize Images & Convert WebP – 2.1 LiteSpeed Cache: by LiteSpeed Technologies – 5.3.2 PixelYourSite: by PixelYourSite – 9.3.1 Safe SVG: by 10up – 2.0.3 Rank Math SEO PRO: by Rank Math – 3.0.28 Rank Math SEO: by Rank Math – 1.0.106 WooCommerce Multilingual & Multicurrency: by OnTheGoSystems – 5.1.2 WooCommerce: by Automattic – 7.3.0 Woodmart Core: by – 1.0.35 WP Mail SMTP: by WPForms – 3.7.0 WPML Media: by OnTheGoSystems – 2.7.1 WPML String Translation: by OnTheGoSystems – 3.2.3 ### Inactive Plugins (1) ### iThemes Security Pro: by iThemes – 7.2.4 ### Dropin Plugins (1) ### object-cache.php: object-cache.php ### Must Use Plugins (1) ### ManageWP - Worker Loader: by GoDaddy – 1.0.0 ### Settings ### API Enabled: – Force SSL: – Currency: TRY (₺) Currency Position: left Thousand Separator: . Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – Enforce Approved Product Download Directories: – Order datastore: WC_Order_Data_Store_CPT ### WC Pages ### Shop base: #6 - / Cart: ❌</img> Page ID is set but the page does not exist Checkout: ❌</img> Page ID is set but the page does not exist My account: ❌</img> Page ID is set but the page does not exist Terms and conditions: ❌</img> Page not set ### Theme ### Name: Woodmart Version: 7.0.4 Author URL: http://themeforest.net/user/xtemos Child Theme: ❌</img> – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔</img> ### Templates ### Overrides: woodmart/woocommerce/archive-product.php woodmart/woocommerce/cart/cart-item-data.php woodmart/woocommerce/cart/cart.php woodmart/woocommerce/cart/cross-sells.php woodmart/woocommerce/cart/mini-cart.php woodmart/woocommerce/checkout/form-checkout.php woodmart/woocommerce/checkout/thankyou.php woodmart/woocommerce/content-product-cat.php woodmart/woocommerce/content-product.php woodmart/woocommerce/content-single-product.php woodmart/woocommerce/content-widget-product.php woodmart/woocommerce/global/breadcrumb.php woodmart/woocommerce/global/form-login.php woodmart/woocommerce/global/quantity-input.php woodmart/woocommerce/loop/add-to-cart.php woodmart/woocommerce/loop/loop-end.php woodmart/woocommerce/loop/loop-start.php woodmart/woocommerce/loop/no-products-found.php woodmart/woocommerce/loop/orderby.php woodmart/woocommerce/loop/pagination.php woodmart/woocommerce/loop/sale-flash.php woodmart/woocommerce/myaccount/form-login.php woodmart/woocommerce/product-searchform.php woodmart/woocommerce/single-product/add-to-cart/grouped.php woodmart/woocommerce/single-product/add-to-cart/variable.php woodmart/woocommerce/single-product/meta.php woodmart/woocommerce/single-product/product-attributes.php woodmart/woocommerce/single-product/product-image.php woodmart/woocommerce/single-product/product-thumbnails.php woodmart/woocommerce/single-product/rating.php woodmart/woocommerce/single-product/related.php woodmart/woocommerce/single-product/sale-flash.php woodmart/woocommerce/single-product/tabs/description.php woodmart/woocommerce/single-product/tabs/tabs.php woodmart/woocommerce/single-product/title.php woodmart/woocommerce/single-product/up-sells.php woodmart/woocommerce/single-product.php ### Admin ### Enabled Features: activity-panels analytics coupons customer-effort-score-tracks experimental-products-task experimental-import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing multichannel-marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: minified-js new-product-management-experience settings Daily Cron: ✔</img> Next scheduled: 2023-01-24 18:02:29 +03:00 Options: ✔</img> Notes: 88 Onboarding: completed ### Action Scheduler ### Complete: 12,441 Oldest: 2022-12-24 00:41:16 +0300 Newest: 2023-01-24 11:49:41 +0300 Failed: 145 Oldest: 2022-10-24 11:56:56 +0300 Newest: 2023-01-15 12:42:30 +0300 Pending: 193 Oldest: 2023-01-24 11:50:06 +0300 Newest: 2023-01-27 11:37:37 +0300 ### Status report information ### Generated at: 2023-01-24 11:50:16 +03:00 `
Hi ,
After much effort I found out that I have the problem in WooCommerce .
Recent updates are the reason .
When I rollback woocommerce version to 7.1.1 2022-12-07 My site works without any problems .
My problem now It only appears in Shop page and the single product page
For example :
Filter Working here
https://cekaautomotive.com/product-category/transmission-sp/?filter_brand=scania
and not working here
Hi @sarish2020
Once again, have you tried to reached out to the developers of the Woodmart theme since the filtering widget you are using came from them?
It is good troubleshooting that downgrading WooCommerce to an older version solved your problem here, however, using an updated version produces the issue again. It could be that there are updates from your theme that need to match the new release of WooCommerce, hence, contacting them first-hand would be the best solution here.
Thanks!
- The topic ‘problem in Filter products By Brand’ is closed to new replies.