Title: PROBLEM IDENTIFICATION
Last modified: January 29, 2019

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# PROBLEM IDENTIFICATION

 *  Resolved [fabien31](https://wordpress.org/support/users/fabien31/)
 * (@fabien31)
 * [7 years, 3 months ago](https://wordpress.org/support/topic/problem-identification/)
 * Good evening, after changing the administrator account settings, I left the default
   mail address of WordPress.(dev-email@flywheel.local)
    It is no longer possible
   for me to access my site. The code does not arrive on my mail address. Help!!
 * How to repair this problem.
    thank you in advance

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [Kaspars](https://wordpress.org/support/users/kasparsd/)
 * (@kasparsd)
 * [7 years, 3 months ago](https://wordpress.org/support/topic/problem-identification/#post-11148304)
 * Were you able to resolve this?
 * The easiest solution is to rename the plugin directory on your webserver through
   SFTP or your web host settings panel. That will disable the plugin. Then you 
   can login and change your user email address to a correct address and rename 
   the plugin directory back to `two-factor`.
 *  [arasa](https://wordpress.org/support/users/marksat/)
 * (@marksat)
 * [7 years, 2 months ago](https://wordpress.org/support/topic/problem-identification/#post-11269476)
 * Thank you Kaspars. Of note, you’ll use this same technique of “disabling” when
   any problems exist on a site that you think might be related to a Plugin.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘PROBLEM IDENTIFICATION’ is closed to new replies.

 * ![](https://ps.w.org/two-factor/assets/icon.svg?rev=2887448)
 * [Two Factor](https://wordpress.org/plugins/two-factor/)
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 * 2 replies
 * 3 participants
 * Last reply from: [arasa](https://wordpress.org/support/users/marksat/)
 * Last activity: [7 years, 2 months ago](https://wordpress.org/support/topic/problem-identification/#post-11269476)
 * Status: resolved