Support » Plugin: Caldera Forms - More Than Contact Forms » problem formatting csv file + special character

  • Resolved rodman38



    If someone speaks French, I’m not against it.

    Problem 1:

    in my form, I use an excel file to see the answers of users, this file is sent by email, my problem is that this file is unreadable, I can not read the answers because all the words are all grouped between them, there is no formatting, no space.

    How to solve this problem ?

    Problem 2:

    Some characters are unreadable, there are strange letters (like for example é ), I think there is a problem with character encoding

    here is an example of a csv file that I receive by email :

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  • Plugin Contributor christiechirinos


    Hi there,

    Thanks for using Caldera Forms. Just so you know, do not offer support for Caldera Forms via this board. You might get help from the power users on here, but to get support from us we ask that you purchase Caldera Forms Pro. This model is how we are able to offer a powerful product for free, but also have a professional team supports and updates the product every day. Plans are affordable, starting at $14.99/month with no contract.

    You can browse plans at If you are already a paying subscriber, you can request support at

    Alternatively, you can join our Facebook community group and collaborate with other free users of Caldera Forms:

    Sorry about the hassle, and thanks for understanding that this is separate channel allows us to ensure that we are able to continue to develop great products for you.

    We do have a French-speaking team member, by the way. 🙂

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