Problem filtering by custom attributes

  • Resolved JavierP3

    (@javierp3)


    2 years, 10 months ago

    Hello team,

    I am working on a website with over 2000 references in stock, so I created and imported a CSV with all the items. There are around 8 custom attributes created for these items. All custom attributes were created automatically when importing the CSV file.

    The attributes were not created and won’t be seen in “Products -> Attributes” but they can be seen when checking any product info, that’s not what I expected but I don’t mind since it works.

    Now I was looking for a good Product filter plugin that would let me show and filter these custom attributes. After testing some, I thought this plugin was going to deliver!

    But I can’t seem to make it work so far… When I am creating the Attribute filter inside the plugin, but I guess I need to type the custom attribute slug that was generated by WooCommerce when importing the file, since there are no Attributes inside Products->Attributes. I inspected some products with Google Chrome to check the “class” for each of these custom attributes, look like this:

    woocommerce-product-attributes-item woocommerce-product-attributes-item--attribute_madera-noble is one example of custom attribute in a Product, this is composed of 2 columns:
    woocommerce-product-attributes-item__label which is name of attribute.
    woocommerce-product-attributes-item__value which is the value of the attribute.

    How can I make this plugin filter by these custom attributes names? I’ve tried many things but none show any result, just the empty filter.

    I know many plugins would have let me do this if the Attributes were created in Attributes but for some reason they were not and there are too many variables to make it manually so I am forced to do it this way. My custom attributes are only seen when going inside each product.

    Or is there any other fix for this?

    Thank you very much

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author annastaa

    (@annastaa)

    2 years, 10 months ago

    Hello JavierP3,

    It’s very difficult to give you any kind of proper answer without knowing exactly what was done to create those custom attributes, but unfortunately examining any such code would be well beyond the scope of this support forum.

    Do you register your attributes as custom product taxonomies yourself, or rely on Woocommerce to register them as attributes? If it’s the latter, then obviously the root of the problem lies in the fact that Woocommerce doesn’t recognize your custom-created attributes as an actual attribute taxonomy.

    Do you have the custom attributes listed in the add filters dropdown of the Preset Filters section of your annasta Filters preset? If your custom attribute appears there as a filter option, this means that its taxonomy is being properly registered, and the problem is most likely in the incorrect database references connecting products to attributes.

    If the custom attributes aren’t being displayed as a filtering option, then we are talking about non-existing taxonomies.

    Try going to a single product settings page and saving its attributes manually by pushing the Save attributes button. Then push the Update button of the product itself, and go to Products > Attributes to see if any attributes appear on that page.

    Thread Starter JavierP3

    (@javierp3)

    2 years, 10 months ago

    Thank you for your answer.

    I will of course try what you suggest later on today when I get home.

    The attributes are not listed either in Annasta plugin or Products-Attributes in Woocommerce, but they are listed inside every individual product.

    I think I found the cause of this, it might be because I made the mistake of making all these custom attributes not global…

    I will update on my progress (will make the attributes global and also try your suggestion).

    Thank you again.

    Thread Starter JavierP3

    (@javierp3)

    2 years, 10 months ago

    Sorry for wasting your time.

    It was all about the custom attributes not being set as GLOBAL.

    Plugin Author annastaa

    (@annastaa)

    2 years, 10 months ago

    Dear Javier,

    It’s our pleasure to help, whenever we can! As for your case, I am glad to hear that you figured out the problem to your satisfaction.

    Have a nice day!

Viewing 4 replies - 1 through 4 (of 4 total)
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