Support » Plugin: Page Builder by SiteOrigin » Problem displaying H5P object

  • Resolved margmacd

    (@margmacd)


    Hello

    The Site Origin plugin ais activated on my WordPress site and I am having a lot of difficulty navigating around the editing interface to identify where to insert code of the sort ‘[h5p id=”1″]’ in a newly created page so as to ensure that the H5P object to which this code is pointing is displayed. I have successfully uploaded the relevant H5P file using the H5P plugin and when I choose the tab ‘Insert H5P’ within my new page, the code is easily inserted on the page but when I seek to display the page through a preview, all I see is the code, not the object represented in the uploaded file.

    Could I please have advice on how to resolve this issue.

    Thanks in advannce!

    • This topic was modified 2 years, 7 months ago by margmacd.
Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Support Andrew Misplon

    (@misplon)

    Hi

    Thanks for reaching out.

    Are you using the Block Editor or the Classic Editor?
    Which widget within Page Builder are you using to insert the shortcode?

    Thread Starter margmacd

    (@margmacd)

    Many thanks, Andrew, for your query. I don’t think that I want to use a widget to display the object. The object should ideally take up much of the display page. Currently, I am using the Classic Editor.

    Plugin Support Andrew Misplon

    (@misplon)

    Thanks for your feedback. If the page is managed by Page Builder by SiteOrigin then you’d need to use a widget to insert the shortcode. You could use an Editor Widget in a Full Width Stretched row for example. If the page is being managed in the Classic Editor and Page Builder isn’t being used, is Page Builder part of the challenge?

    Thread Starter margmacd

    (@margmacd)

    Thanks for these helpful remarks, Andrew. I am trying to keep the layout as simple as possible at the mo in order to see how the H5P plugin should work. I have reached out to the developer of this particular plugin with a view to ascertaining what is at the heart of the problem. As you suggest, the true issue may be independent of that of having installed the SiteOrigin page builder. I had initially assumed, however, that there might be a clash between different plug-ins which could explain the difficulty I was experiencing with code being displayed. I will wait to hear back from the H5P plugin developer before considering using a widget in this particular case.

    Plugin Support Andrew Misplon

    (@misplon)

    Thanks for the update. You can run a quick test to see if a plugin conflict is the issue. Temporarily deactivate all plugins except for the Classic Editor plugin and H5P. In that state, does the issue persist?

    Thread Starter margmacd

    (@margmacd)

    That is indeed a possibility, Andrew, although I have lots of plugins installed, so I am keeping it on hold for now.

    I have by now tried an alternative approach to using the tab ‘Insert H5P’ by using the Editor widget in Page Builder. This again allowed me to click the uploaded H5P file, leading to the code ‘[h5p id=”1″]’ appearing on the page in editor view. I then clicked the button ‘Done’ followed by the link ‘Preview Page’. Does this seem correct? (The outcome was a blank page, apart from the title that I had also chosen to include.)

    Plugin Support Andrew Misplon

    (@misplon)

    Thanks for the update.

    Running a plugin conflict test is usually very quick. You’re initially checking to see if a working baseline is available. Temporarily deactivate all plugins except for the Classic Editor plugin and H5P. Does the shortcode then work?

    It would be best if you could get the shortcode working outside of Page Builder. That way you’d be ruling out any conflicts.

    The outcome was a blank page, apart from the title that I had also chosen to include.
    What is the result if you insert the shortcode outside of Page Builder, is it the same?

    Thread Starter margmacd

    (@margmacd)

    Thaks for your message, Andrew. In the latter case, previewing displays the code [h5p id=”1″].

    Plugin Support Andrew Misplon

    (@misplon)

    Thanks for the update. Hopefully, the plugin author can assist further. If any SiteOrigin queries or requests arise, please, let us know.

    Thread Starter margmacd

    (@margmacd)

    Hello Andrew

    Thank you for your expression of interest in my query. I have not heard back from the plugin author. However, I am happy to inform you that I have managed to resolve the problem I had reported and that the solution works with both the Class Editor and Page Builder. I had a look in the WordPress area managed by the H5P plugin where the image slider was stored and deleted a blank item that I had added when exploring the editorial features. I had not expected that simply clicking ‘Add item’ and not adding anything would have influenced the display of the uploaded object, but now I understand.

    Best wishes

    Plugin Support Andrew Misplon

    (@misplon)

    Super, really glad to hear you’re making progress. Thanks for posting an update.

    Cheers for now.

Viewing 11 replies - 1 through 11 (of 11 total)
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