Title: Problem creating package on IIS server
Last modified: July 7, 2017

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# Problem creating package on IIS server

 *  Resolved [GCinAZ](https://wordpress.org/support/users/gcorrick/)
 * (@gcorrick)
 * [8 years, 10 months ago](https://wordpress.org/support/topic/problem-creating-package-on-iis-server/)
 * I’m having a problem creating a package. My site is on an IIS 8.0 server with
   PHP 5.5.4.
    When I run Duplicator the SCAN says everything is ‘Good’. Duplicator
   runs and creates the installer.php file and the Archive. But when I examine the
   archive all that is in it is:
 * database.sql
    installer-backup.php
 * There are no WordPress files. Is this correct? Or am I doing something wrong.
   
   Thanks

Viewing 9 replies - 1 through 9 (of 9 total)

 *  [Cory Lamle](https://wordpress.org/support/users/corylamleorg/)
 * (@corylamleorg)
 * [8 years, 10 months ago](https://wordpress.org/support/topic/problem-creating-package-on-iis-server/#post-9299691)
 * Typically the only way that happens is if you checked the checkbox on step 1 
   to archive the DB only or if you created a directory filter. Did you happen to
   have either of those items enabled?
 *  Thread Starter [GCinAZ](https://wordpress.org/support/users/gcorrick/)
 * (@gcorrick)
 * [8 years, 10 months ago](https://wordpress.org/support/topic/problem-creating-package-on-iis-server/#post-9299750)
 * Neither the DB only item, nor the directory filter item were enabled.
 *  [Cory Lamle](https://wordpress.org/support/users/corylamleorg/)
 * (@corylamleorg)
 * [8 years, 10 months ago](https://wordpress.org/support/topic/problem-creating-package-on-iis-server/#post-9300045)
 * The only other probability that I can think of is that that an environment variable
   isn’t get set correctly based on the server environment or PHP doesn’t have enough
   permissions to copy the files into the archive.
 * If your unable to isolate the issue you can submit a support ticket and we can
   have a look at your setup if you want. If so just refer to this forum thread 
   in your ticket…
 * Thanks
 *  Thread Starter [GCinAZ](https://wordpress.org/support/users/gcorrick/)
 * (@gcorrick)
 * [8 years, 10 months ago](https://wordpress.org/support/topic/problem-creating-package-on-iis-server/#post-9301163)
 * Is the “environment variable” that you refer to something that is set on my website
   host’s server?
 *  [Cory Lamle](https://wordpress.org/support/users/corylamleorg/)
 * (@corylamleorg)
 * [8 years, 10 months ago](https://wordpress.org/support/topic/problem-creating-package-on-iis-server/#post-9301388)
 * Possibly… However it may just depend on how the variables are defined in the 
   define.php file in the plugin. For example, if ABSPATH a global WP var is not
   getting set as expected then it can lead to issues with how some of the paths
   are read. Some of these edge cases are difficult to simply pin-point via the 
   forums.
 * As mentioned above if you want us to take a look at your setup we can, otherwise
   it maybe difficult to assume what might be happening. If that is not an option
   for you, then you might try the plugin on another environment to see if you can
   isolate it across different hosts and cross compare the settings (permissions,
   PHP/IIS settings)…
 * Hope that helps~
 *  Thread Starter [GCinAZ](https://wordpress.org/support/users/gcorrick/)
 * (@gcorrick)
 * [8 years, 10 months ago](https://wordpress.org/support/topic/problem-creating-package-on-iis-server/#post-9301414)
 * Thanks….I’ll look into those suggestions and if nothing works, I’ll submit a 
   support ticket.
 * And I’d like to say that the support you provide on this forum is really top-
   notch!
 *  [Cory Lamle](https://wordpress.org/support/users/corylamleorg/)
 * (@corylamleorg)
 * [8 years, 10 months ago](https://wordpress.org/support/topic/problem-creating-package-on-iis-server/#post-9302074)
 * We like to try and help out the community as much as possible… Thanks for the
   update…
 *  Thread Starter [GCinAZ](https://wordpress.org/support/users/gcorrick/)
 * (@gcorrick)
 * [8 years, 10 months ago](https://wordpress.org/support/topic/problem-creating-package-on-iis-server/#post-9306695)
 * I finally got duplicator to work. It turns out I had to change some permission
   on my host web server.
 * Thanks again for your help.
 *  [Cory Lamle](https://wordpress.org/support/users/corylamleorg/)
 * (@corylamleorg)
 * [8 years, 10 months ago](https://wordpress.org/support/topic/problem-creating-package-on-iis-server/#post-9306797)
 * Excellent! Thxs for the update…

Viewing 9 replies - 1 through 9 (of 9 total)

The topic ‘Problem creating package on IIS server’ is closed to new replies.

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 * 9 replies
 * 2 participants
 * Last reply from: [Cory Lamle](https://wordpress.org/support/users/corylamleorg/)
 * Last activity: [8 years, 10 months ago](https://wordpress.org/support/topic/problem-creating-package-on-iis-server/#post-9306797)
 * Status: resolved